Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[BrandingGo]

paid for a domain 20 minutes ago
domain still not registered
shows processing..

.. and now site maintenance..
when dropping time..
that is not domainer friendly.

 

[Hypersot]

Dynadot.com you should fix your payment processor
paid via laypal. domain still not registered. support chat is busy
showing message "Waiting for Payment PayPal. "

I don't think that's related to paypal. I always use my account's funds and experience the same issue with domains sometimes staying in 'processing' status for ages.

 

[BrandingGo]

now the domain is taken with another registrar will wait a refund.

 

[Wesley S]

we need renewal discounts, please. ty.

 

[Hypersot]

now the domain is taken with another registrar will wait a refund.

I never wait for one registrar to register my domain if it's something I *really* want.

I know it's not good practice but, as long as registrars are not working 100% correctly, this is our only solution to avoid losing domains.

 

[BrandingGo]

@Dynadot I paid for a domain registration
domain was not registered
Dynadot credited my account

PAYMENT INFO
Submitted cost: $6.99
Credit for items cancelled: -$6.99
Payment type: PayPal
Payment amount: $6.99
Account credit amount: -$6.99
STATUS
Completed

i want refund to the source of payment
chat is busy

 

[BrandingGo]

I don't think that's related to paypal. I always use my account's funds and experience the same issue with domains sometimes staying in 'processing' status for ages.

yesterday i purchased a domain it was a first ever fastest registration without any processing messages. just paid and it was reg'd.

 

[Hypersot]

@Dynadot

all these interruptions make no sense at all for the size of Dynadot

 

[alcy]

@Dynadot

all these interruptions make no sense at all for the size of Dynadot
Show attachment 187043

yeah... and apparently complaining for years does nothing either

 

[El Matador]

I've been testing Dynadot for about a month. Excellent so far, especially in comparison to what I got used to in the past.
If you could add .FR someday, you would make serious business there. People often complain about how bad the registrars are on that market.

 

[BrandingGo]

Hi @Dynadot you are one of my favorite registrar but there's no wayto contact with your support chat button showing is online but always get this

How to create a standard ticket? I need some clarify regarding marketplace.
Thank you

 

[Hypersot]

Hi @Dynadot you are one of my favorite registrar but there's no wayto contact with your support chat button showing is online but always get thisShow attachment 187131

How to create a standard ticket? I need some clarify regarding marketplace.
Thank you

https://www.dynadot.com/community/about/contact.html

 

[Bertrell]

we need renewal discounts, please. ty.

I second this suggestion. Discounts literally on everything else BUT renewals. This is the reason I often transfer domains away from Dynadot. Actually, about to move 8 of them shortly after this post.

 

[Maxxo]

@Dynadot when adding .info domains to "Other Registrar" area on Dynadot > manage domains > Other Registrar > Add Domains > when .info domains are added there is no whois info for as domain registrar, registered date or expiration date that is imported.

It works just fine for .com, .net and other domain extensions regarding importing registrar, registered date and expiration date when domains are added to "other registrar", so wondering what is the issue causing it not to work for .info domains?

The Dynadot whois search for .info domains doesn't seem to work either.
https://www.dynadot.com/domain/whois?domain=checkthisdomain.info

Get an error message, "Could not connect to central registry whois server: whois.afilias.info."

Please advise,
Thanks

 

[Hypersot]

Tried to register a .co.uk domain using my account's funds.

40 mins later domain still haven't been registered and support tells me stories about how a manual approval from the registry is needed (lol)

Went to porkbun and registered it in exactly 2 seconds.

Funny thing is,
I have registered enough .co.uk with Dynadot for registry to not need any new account created.
With porkbun it was my first co.uk ever. They created the account at the registry and registered the domain in two seconds.

Ridiculous registration times and ridiculous excuses.

That's *not* the way to do business Dynadot.

 

[blockhead]

WE WILL BE BACK SOON

We are performing scheduled maintenance.



At 1 PM EST on a Monday?

Get it together @Dynadot!!

One of my favorite registrars, but it looks really unprofessional being down so often!

 

[Dynadot]

My first post in this thread, I love dynadot, I use you daily.
However,
Two major concerns near pushing me away ,
I do not want to be asked to download your app or continue every single time I access from phone.
and I need to be able to zoom the screen , or I will stop scanning your auctions for fear of me going blind straining my eyes. : )

pretty please with a cherry on top change these concerns.

Thank you for the feedback, could I ask you to confirm the make and model of your device, please? We have already passed on a request to our team to have the 'Download App' prompt shown only once on Android, but I'm not sure if the issue is also affecting other devices. I also don't see any other reports of the site not having the ability to zoom in, could you please confirm the browsers you're seeing this issue within? I can then ask the team to look into that issue. Thank you.

 

[Dynadot]

@Dynadot

Regarding my inquiry / suggestion (here at nP / post # 256) I noticed that you have already implemented the feature to (optionally) create (nameable / editable) NS - templates to (optionally) choose from.

Show attachment 186750
CLICK FOR FULL VIEW

Really exactly how I (and certainly others as well) imagined it, well done, top.

Thank you for the feedback, I'm happy to hear our team were able to implement this request as desired

 

[Dynadot]

@Dynadot I paid for a domain registration
domain was not registered
Dynadot credited my account

i want refund to the source of payment
chat is busy

I'm sorry to hear that, were you able to have this refunded? If not, please DM us with your Dynadot uername and the affected order number and I can take a look into that and have a refund issued.

 

[Dynadot]

@Dynadot

all these interruptions make no sense at all for the size of Dynadot
Show attachment 187043

We are sorry for the ongoing issues, unfortunately, our servers have been subjected to DDoS attacks recently. Our engineering team has been working diligently to mitigate the effects of the attacks but they are still briefly affecting our servers and processing speeds at times.