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DAN.COM Domain Marketplace (Official Thread)

Located in Domain Marketplace Reviews, started by Reza, Aug 7, 2019

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  1. davidc1

    davidc1 Established Member ★★★★★★★★★★

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    The problem is that, everytime someone tells that, dan say that they dont have any problem...
    The best way to avoid that kind of problem is to multiply the way they can pay.
    I had to do that last week ago in emergency as now it's impossible to sell at less than 99€ ($114) , so now my customer have differents options for paying, depending of the selling price...
     
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  2. 70ym

    70ym Established Member

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    The Automated Ownership Verification should add a button to check NS manunlly so do not need to wait more than 24 hours
     
  3. davidc1

    davidc1 Established Member ★★★★★★★★★★

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    It would also be nice to check ownership using another way like a file on directory or thru a txt file.
     
  4. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    Dear @etifit,

    Sorry to hear you are not satisfied with our services.

    However, the statements made in your first post are not accurate. We do follow up on all buyers, we even chase buyers who have opened the checkout window without concluding their payment on BIN only domains. The threshold of $600 before we chase buyers by phone is not correct as well. We have a fixed follow up sequence for all transactions.

    We have no payment gateway issues. The only reason why a payment might not go through is when either the buyer's contact details on their credit card are outdated and the phone number is no longer valid. When this is the case, they cannot verify card ownership. A second reason would be that their credit card has an overseas card restriction. Besides that no other failure reasons are present.

    Best regards,
     
  5. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    Good morning @70ym,

    Once you alter the nameservers you should perform a bulk import. This will ensure the check is performed instantly.

    Have a great weekend.
     
  6. Jayboltz

    Jayboltz Established Member

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    Hi @LaszloSchenk

    I'm yet to benefit from using Dan's Lander. I did a split and used Epik's lander and I've gotten like five sales from using it. Is there a way my account can be optimised to get maximum exposure and ultimately lead to sales?

    Thanks
     
  7. bmugford

    bmugford www.DataCube.com PRO VIP ICA Member ★★★★★★★★★★

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    I have closed (7) deals now via Dan.com. I am still impressed with their system.

    I really appreciate Dan.com helping the buyer with the transfer process. That can be very frustrating as a seller sometimes.

    Brad
     
    Last edited: Jul 24, 2020
  8. 70ym

    70ym Established Member

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    I stll fail to add domain after add NS
     
  9. tonyk2000

    tonyk2000 Top Contributor VIP ★★★★★★★★★★

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    @LaszloSchenk - there are reports that Adyen payment provider tends to reject some legitimate purchases. It is my understanding that Dan is not going to change the payment provider in foreseeable future, so maybe you can share the following: a) how many (exact %%% in July, for example) of purchase attempts are rejected by Adyen? and b) what /if any/ payment methods are processed by Dan directly, without ths Adyen?

    Thank you!
     
    Last edited: Jul 24, 2020
  10. sircc

    sircc Established Member ★★★★★★★★★★

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    You're getting sales at Epik, common sense would suggest you continue.
     
  11. DNGear

    DNGear Domainnaut VIP

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    Can anyone please help me to configure the goals in DAN? like When someone hit the button BUYNOW and fills the buyer details form.
     
  12. harshgupta

    harshgupta Top Contributor VIP

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    @Dan @LaszloSchenk

    Can you have the following change on your landing pages :

    Instead of "Make Offer" , can it be changed to, "Price upon request"

    for "Make offer" only pages.

    So that once we get the lead we can research a bit and throw them the price that suits.
     
    Last edited: Jul 26, 2020
  13. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    Good morning @Jayboltz,

    Thank you for notifying us.

    I would have to verify your account in order to determine this. Could you please send me a private message containing a domain that is located in your account?

    Looking forward to hearing from you.
     
  14. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    Good morning @70ym,

    Could you perhaps send me the domain in question through a private message?

    I will make sure to verify why this is the case.
     
  15. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    D
    Dear @tonyk2000,

    The only payments that are being rejected through Adyen are when a buyer is not able to perform the 3-d security check. The check is required to proof card ownership. Any other failed payment attempt either is a direct result of their card issuer not permitting it outright or by having outdated contact details allocated to the card. This primarily involves the US buyers.

    In order to bypass the initial refusal on the card issuers end, we are working on getting a US banking account set up ensuring that the sending bank is recognizing the country and will permit the transaction much faster.

    As Adyen serves many international companies like Netflix and for example the Playstation Network the issue does not resolve from them. Processing the payment directly will produce the same results as the vast majority of all failed payment attempts is caused by the bank not being used to transfer funds to the Netherlands.

    Best regards,
     
  16. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    Good morning @harshgupta.

    Unfortunately, we cannot make this change. As indicated before, all communication has to remain on the platform. Through the make offer option, the name and company name are displayed which in the majority of the cases should suffice in determining who the inquirer is. By granting any more details like an email there is a good chance one takes communication off-platform. When that is the case, we no longer can grant any insurance during the transaction.

    Have a great week.
     
  17. tonyk2000

    tonyk2000 Top Contributor VIP ★★★★★★★★★★

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    It is in fact optional, not a strict requirement. My own purchase experience (buying stuff online in EU using non-EU cards with and without 3d secure support) shows that some merchants allow such transactions, and some - strictly disallow.

    On a spot view (copypasted from from various visa/mc help files):

    An issuing bank must be 3D Secure enabled to verify transactions. If the cardholder’s issuing bank is not 3D Secure enabled, the transactions will report as non-verified. Non-verified transactions cannot provide protection for Not-Authorized claims.

    As a matter of fact, 3d secure is extremely popular in EU already. Outside EU - not so popular.
    Since DAN does not yet run an own registrar, and so obviously would have issues retreiving the sold domain back in case of a chargeback, the decision not to accept cards without Verified by VIsa OR Mastercard Secure Code is correct. Please do not start accepting unverified cards though U.S. merchant account you mentioned, it is too risky... Since, at this time, Adyen actually rejects a lot of CC purchase attempts outside EU, due to lack of 3d secure, DAN might want to explicitly inform the buyers that Verified by VIsa or Mastercard Secure Code is a must thing to purchase using a credit/debit card, and show them alternatives like paypal...

    How to resolve (*imho*):

    - start an own registrar

    - join SedoMLS and Afternic as a fast transfer partner. These distribution networks cannot be outperformed. "Own traffic" - domain landing pages is something that is really necessary, and it is exactly what I am expecting from DAN !

    - deliver sold domains through your registrar ONLY (via registrar transfer if not regged with DAN).

    - modify your Adyen setup to allow non-3d-secure transactions. With an own registrar and opportunity to retreive the sold domain back in chargeback cases this should be fine.

    Resultingly, DAN will also need hire more staff to better assist all new sellers who will then switch to DAN both as a registrar and the best domainsales platform ;).
     
    Last edited: Jul 27, 2020
  18. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    Good morning Tonyk2000,

    Thank you for your response and understanding. Also, I would like to thank you for the proposed solutions and can inform you that we are already working on this.

    All payments that fail due to a 3-d security check for example are followed by a followup call and email from our account managers. Through it, we ensure no sales will get lost. The registrar is being built as we speak which indeed will make certain situations much easier to handle. Taking this into account I am certain that these aspects will improve drastically in the very near future.

    Have a great day.
     
  19. Windoms

    Windoms Top Contributor VIP

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    Domains on the DAN marketplace.
    When you google them
    "domain.com"
    They appear in search results.
    Does it happen when nameservers aren't pointed to DAN?
     
  20. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    Good morning @wisdoms,

    That is correct. When not using our For Sale pages the link still appears in the search results but is likely not to end up on page one.

    Have a great day.
     
  21. BigTree

    BigTree Established Member

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    I had the same problem they never replied to me even thought I sent a few emails.
    At the end I stopped used DAN.com

    I just tried today again...
    On your landing page you have" Listed by xxxxxx"
    When a potential buyer clicks that he will see all domains which belongs to the seller.
    How to disable that?


    I set "Don't show anything" under "Meet the seller" but people still can see my other domains.
     
    Last edited: Jul 31, 2020
  22. td11

    td11 Established Member

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    Settings --> Privacy --> under public profile check
    "Disable links to my public profile on all my For Sale pages" and
    "I don't want to have a public profile"
     
  23. BigTree

    BigTree Established Member

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    Thank you
     
  24. topdom

    topdom Top Contributor VIP

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    Problems with Dan.
    Sellers' info is shown before payment.
    Sellers' IP and name may be shown (not sure) before bidding.
    It is very easy to accept an offer or decline an offer by mistake.
    Lots of fake buyers.
    Stats are not useful.
    ......
    Best parts:
    Buyers' name and IP shown.
    Fast transfers.
    Rent to own.
    Easy to list domains.
    Online chat.
     
    Last edited: Jul 31, 2020
  25. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    Good morning @BigTree,

    Sorry to hear this happened. Please notify me here in case this happens again and I will try to identify the issue causing this. @td11, thank you for helping BigTree.

    Have a great week.
     

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