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DAN.COM Domain Marketplace (Official Thread)

Located in Domain Marketplace Reviews, started by Reza, Aug 7, 2019

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  1. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    Good morning all,

    We fully understand that certain changes will not come to benefit all users. If the option to keep the minimum listing price and starting offer below the $99 was viable we would not have changed it. As the vast majority of $1-99 prices ranged sellers abuse the system we had to take measures.

    As we have offered the possibility for threshold-free transactions for many years it has nothing to do with us not thinking about our users who sell at a lower price range. The only reason we were forced to make such changes was since the cost became too high. We can't facilitate transfers and assist in transactions when it no longer generates revenue and instead becomes a cost post. If it was a matter of a few users we would have been able to take different measures. It was not only within the $10-20 price range but rather extended to the $99 threshold. The changes therefore will have to remain.

    Best regards,
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. legendarynames

    legendarynames Upgraded Member Gold Account

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    @LaszloSchenk Could you please clarify how the new threshold will affect rentals and leasing transactions? Is $99 a minimum for BIN only? What about the other transactions?

    Also I think at least part of the bad reception towards this new rule is that it was communicated without time to adapt... I suggest always giving at least a two week notice before implementing changes that will impact sellers.
     
    Last edited: Jul 20, 2020
  3. DAN.COM

    DAN.COM Domain Marketplace Dan.com Staff VIP Gold Account

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    If you follow DAN for a while you'll observe that we keep iterating and improving on all fronts, including driving continuously more buyer traffic to our marketplace: https://www.similarweb.com/website/dan.com/

    32% of all sales conducted at DAN last month, were sales initiated directly from our marketplace search.

    One of our company KPI's (Key Performance Indicators) is to drive that number up to at least 50%. Within the next couple of months, we'll get there.
     
  4. DAN.COM

    DAN.COM Domain Marketplace Dan.com Staff VIP Gold Account

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    Rentals and Lease to Own domains always already had a minimum threshold of $99. Nothing has changed on that front.
     
  5. DAN.COM

    DAN.COM Domain Marketplace Dan.com Staff VIP Gold Account

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    Happy to have you with us Yair :). We hope the extra exposure results in an additional sale or two!
     
  6. DAN.COM

    DAN.COM Domain Marketplace Dan.com Staff VIP Gold Account

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    Hi EternalDomains,

    Obviously we do not ever intend to insult our users and our actions in the past should give us more credit than you're giving us at the moment.

    We're the only marketplace not asking for a minimum fee to make sure the smaller players in the market can continue to use our service. When we change our policy, we do that simply because we are forced to due to some users using our service for other purposes than for which we've built this marketplace.

    We cannot share all ins and outs publicly but when we change our policy it's to protect the majority of our users and to protect the integrity of our marketplace.

    Do you want faster escrow and payouts for example? We optimize our service to deliver the maximum in terms of value. If we'd keep processing these smaller transactions our performance would only get worse due to mass volumes of too little transactions being conducted on our marketplace. We're also automating a lot of processes, we transfer your .com's into our own registrar at our own costs and don't forward the bill to you. However, some use this model to renew their domains for free via our service. Do you want us instead to offer less good service by charging you the seller for the transfer fees?

    To conclude, give us some credit. We've done a lot for this industry and will keep improving but some decisions we make are to make the DAN experience better for 99% of our users.

    Kind regards,

    Reza
     
  7. davidc1

    davidc1 Established Member ★★★★★★★★★★

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    I'm affected by this change and I'm not part of abusing anything, explain me why, you decided to put this change in production, just before a week end wihout any chance for us to find and adapt another solution ?
    Do you think it's professional ? How could we trust you now for the future ?
    As an emergency I now test with paypal without any seller protection, i have no other choice...
     
  8. sircc

    sircc Established Member ★★★★★★★★★★

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    I'm glad to know this. Thank you for mentioning it.
     
  9. frank-germany

    frank-germany domainer since 2001 / musician VIP

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    @DAN.COM

    Reza,

    I respect your discission
    to no longer want to proceed with low-level sales

    But there exist more than 1 way to do so
    the way you have chosen is psychologically unwise

    the customer should not see any min bid price
    as that will make him bid at that level


    so that way to reach your goal
    ( no low sales )
    and to reach my goal
    ( not to show any price )
    is this:

    disable the "accept the offer"
    button when low amounts are offered
     
    Last edited: Jul 20, 2020
  10. frank-germany

    frank-germany domainer since 2001 / musician VIP

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    so you say,
    when I no longer send traffic from my domains
    to DAN I will still have sales?
     
  11. DAN.COM

    DAN.COM Domain Marketplace Dan.com Staff VIP Gold Account

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    Have you tried raising your prices? The normalized average minimum purchase price of a domain by an end-user is about $390 and so well above the $99 mark. Having seen your sales, I'm 99,9% confident your buyers will also pay the $99.

    If you tend to sell more to resellers than end-users, it might be valuable for you to handle those sales without using a domain transfer service.
     
  12. Coindoji

    Coindoji Blockchain and Crypto domains

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    I fully support it, and glad this decision has finally arrived.
     
  13. davidc1

    davidc1 Established Member ★★★★★★★★★★

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    For my portfolio in euros, the minimum is not $99, but $114. You are confident of what you say, but I'm sure of what I say as I have results from thousands of sales...
    For some countries $114 is too much and I need now another good solution for domains I sell to these countries. My best ROI for some poor countries is at 50euros, some other 70euros, some other 90euros...
     
    Last edited: Jul 20, 2020
  14. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    Good morning all,

    @davidc1, the minimum is 99 regardless of the currency. This would mean you can still list domains with a minimum starting offer of EUR 99.

    On another note, I wanted to inform you that as of yesterday we have opened our US support line. We now will be assisting clients during the larger part of US business hours.

    Have a great day!
     
  15. frank-germany

    frank-germany domainer since 2001 / musician VIP

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    why don't you address
    my idea of how to solve your problem better?
     
  16. davidc1

    davidc1 Established Member ★★★★★★★★★★

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    For domains that i want to sell for less than $114 my customers have now the choice of paying $114 on dan
    or less thru epik/paypal/afternic
    Let's see if this solution works well or not.
     
  17. Windoms

    Windoms Top Contributor VIP

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    You can pick a domain, set currency to usd, and set price to $99.
    You can pick another one, set currency to euros, and set price to €500
     
  18. davidc1

    davidc1 Established Member ★★★★★★★★★★

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    impossible with the api.
    And dan payout in the currency they are paid --> extra fees using paypal, and for my accountant if i use transferwise.
     
  19. golan

    golan GolanMedia.com VIP

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    Sorry, this is just not true.
     
  20. davidc1

    davidc1 Established Member ★★★★★★★★★★

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    exact, 0 on sedo, 0 on epik, maybe 0 somewhere else...
     
  21. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    Good morning @frank-germany,

    Apologies for overlooking this suggestion.

    We facilitate a solution in between. Currently, no minimum offer is displayed when visiting the For Sale page. Only when a too low offer is submitted the minimum is communicated. No display of the required minimum leads to a lot of frustration on the buyer's end as one has to guess and on many occasions submit multiple offers before one meets the threshold. As a result, you will see a high dropout rate.

    Best regards,
     
  22. frank-germany

    frank-germany domainer since 2001 / musician VIP

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    there is no problem with a dropout of a bidder below 100
     
  23. etifit

    etifit Established Member

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    I am not happy with dan.com I feel their payment gateway has been obstructing my sales. This month alone, I have agreed to offers made on 4 domains, 3 transactions got canceled which I suspect is payment gateway issues. I got 3 offers on Epik.com and payment went through. This has been happening for months now.

    The worst of it all is that dan.com doesn't call these buyers to ask what the problem is because the offer is below $500. They only call when the transaction involved is greater than $600. That's when they will tell me they tried calling but wasn't going through.

    Currently, now, I have agreed to an offer of $350 on one of my domains, if this transaction doesn't pull through, I am leaving dan.com for good. Enough is Enough.
     
  24. davidc1

    davidc1 Established Member ★★★★★★★★★★

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    Have you asked your clients, if they dont succeed paying ?
    Let's go for a try epik+dan on landings with a higher price on epik
     
    Last edited: Jul 23, 2020
  25. etifit

    etifit Established Member

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    I contacted the prospective buyers, some went mute while one was very angry and gave me a weird reply. I strongly believe something went wrong while trying to make payment.

    Many people have been complaining of this same payment gateway issue. I feel so sad about losing these sales.
     

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