Confusion By Design?

[Grrilla]

The New and Improved (Shortened) Version:

Is it just me? or is it possible that the navigational layout and procedural mechanics at some of the registrar sites is being designed w/ the intention of making it difficult to manage your names? or -Am I being paranoid, and just the victim of poorly thought out, sloppily designed interfaces?

 

[vip-ip]

It's just you
May godzilla be with you

 

[Grrilla]

Hmm...just me. Ok, I can live w/ that.
BTW ip, what did you grow up to be? :p

 

[IAmAllanShore]

I've thought about that a few times recently...
I'm dealing with a HORRIBLE registrar at the moment, will be writing the details about it shortly I'm sure.
-Allan

 

[Mark]

lol - Now who could you guys be possibly talking about ? - Probably the same company I see in the Goog/ads spot as I type this ~ GoMammy :p

BTW - the .com version is taken by someone already (GoMammy) - lol -

 

[Grrilla]

I'm dealing with a HORRIBLE registrar at the moment, will be writing the details about it shortly I'm sure.

I look forward to hearing about your dealings. I have some good war stories to swap w/ you somewhere down the line. I would post more here, but it comes off to some as unneccessary whining/bitching, which along w/ trying to get to the bottom of things, comes along w/ the territory, i s'pose. What's difficult about explaining problems of this sort, is that the paths are very convoluted, which is central to the problem. I usually don't take the time to record the step by step process, as I go through it, and going back over it again is time consuming. ie the retracing an email thread or a site's user unfriendly navigation trail/tangle.

lol - Now who could you guys be possibly talking about ? - Probably the same company I see in the Goog/ads spot as I type this ~ GoMammy

I hate to say it, but a few of the registrars I am dealing w/ at present, make GoMammy look like Mammy Theresa.
I've actually been getting better results them of late.

 

[Grrilla]

And the beat goes on. Just received notice from enom (subseller, HostCheap), that another, (3rd), transfer attempt was rejected by Moniker. Of course, no correspondence from Moniker, other than an auto-mailer, (that coincidentally was sent shortly after the transfer was initiated). I went over my Moniker contact info w/ a fine tooth comb, made certain every "i" was dotted, every "t" crossed, checked to make certain that domain was still unlocked, performed all procedures correctly at the other, (enom) end-and the transfer was yet, again, rejected by the Moniker. Trying to move 25 names from some 20 odd registrars partnered w/ my dropservice accts, has become a fulltime job, considering all the research involved- (Pool, Snapnames, NameScout, 20 seperate registrars, and, now, ICANN complaint procedures)

Warning: Don't order too many B/O's during the same time period, unless you are willing to devote a good amount of your daily life to the pursuit of managing and prying your names loose from registrar's w/ sticky fingers.

Still haven't received reply to my email from Moniker, so guess I will have to call them and waste some more time. :yell: :yell: :yell: ~beating the desk~

 

[mcahn]

Grrilla - what exactly do you need help with? just email [email protected] or me at [email protected] and I will help you.

 

[Zeeble]

You are not being paranoid, I have noticed the same thing

 

[vip-ip]

Grrilla,
nothing yet

BTW ip, what did you grow up to be?

 

[Grrilla]

Thankyou for your offer to help. I am no longer in need of help, as the transfer was successfully completed today, (after following a very circuitous route.)

This is the email I received after a 3rd failed attempt at transferring a name:
Dear Customer:

Thank you for your recent transfer request. We want to let you know transfer
order #5555555 has been closed.

Below you will find the status of all domains in this order.

The following domain names were not transferred successfully:

Domain Name Rejection Reason
-----------------------------------------------------------------------
[Example].com Canceled - The current registrar has rejected transfer (please contact them for details)

If you have any questions please reply to this e-mail.
Thank you for using our domain registration services.

Sincerely,
Host Cheap Domains and Hosting Services

I emailed cust service and received no reply to my inquiry for 24+hrs and called you, to learn that, that you require an email informing you that a request is being made for transfer in addition to the transfer that I had initiated w/ the receiving registrar, and that, for security reasons, you needed to know why the transfer was being requested. I understand the importance of security, and your corresponding precautions. However...

One item for your Suggestion Box: If a name has the correct contact info, is unlocked and in a ready status for transfer, and you refuse transfer, it would be very helpful to the domain name owner if you informed him that the transfer request was unsuccessful w/ the reason for the failure, instead of doing nothing, and relying on the receiving registrars failure notification and the ensuing research and time commitment required of the registrant in correcting the problem.
I honestly don't know where your requirement for an email requesting/informing of a transfer away from you, is located. This is, in my experience, an unusual request and, as such, should be spelled out or should, at least be clearly and easily accessible.

This story is about you:

Initiate transfer->Approve transfer->2 days pass-> Failure #1 (re: incorrect contact info)-> search site for 20 minutes, but can't find way to access global info-> email Cust Serv -> Auto Response -> 2 days pass -> email Customer service-> 1 day passes -> receive email response w/ directions and link to make Admin/Tech contact changes, (Registrant change was not global)-> make admin changes-> re-initiate transfer-> Accept transfer from receiving reg ->2 das pass-> Failure #2, (re:none given, "Canceled - The current registrar has rejected transfer (please contact them for details)" -> recheck whois and lock status- everything OK-> email registrar requesting explanation-> 1 day passes-> call up registrar, explain the problem- response: "Did we receive an email from you informing us that you would be transferring away from us? We require an email from the email acct we have on record requesting the change." "uhh.. excuse me, but where on the site does one learn about this procedure?" "Well, we are what you call a "High Security" registrar and all names registered w/ us, use this protocol... blah blah." -> receive reply to Cust Serv email request sent prior to phone call, w/ procedure-> send email informing registrar of intent to transfer-> receive email back requiring that I use link in email to make transfer request *and* to send email explaining *why?* I was transferring away, (for "security reasons")-> use email link to make transfer request- state reason why I was transferring out-> reinitiate transfer (attempt #3)->accept transfer confirm from receiving registrar-> receive email from outgoing registrar w/ link to accept/deny transfer within 72 hours-> Accept transfer-> receive email from outgoing reg, that transfer has been made-> Success!!! This procedure, for a name that I own rights to and had already paid Pool no less than $60 for.

http://www.namepros.com/showthread.php?t=77307

[Addendum]-> I am not in any way implying that you are not legitimate and/or acting illegally. However, your procedures for transferring names out, for security reasons, may be a bit overdone and could be construed, by some, as a tactic that discourages making transfers away from your company.

 

[Dave_Z]

Sheesh, Michael. I'm both sorry to read what happened and glad to see it's
finally resolved.

Is it just me? or is it possible that the navigational layout and procedural mechanics at some of the registrar sites is being designed w/ the intention of making it difficult to manage your names?

I'd like to think the top 5-10-20 or so registrars do so not with the intention
of making it difficult to manage your name/s. I notice that majority of those
who think otherwise either: a) don't completely understand how it works, b)
refuse to understand how it works, or c) are just plain stupid.

When a registrar makes a change or so, expect headaches to occur. It's just
a matter of learning and adjusting, learning, and adjusting, learning and...

Well, you get the drift. It's a continuous process.

Speaking of changes, Moniker's going to do more of that soon while trying to
minimize inconveniences.

 

[Grrilla]

Speaking of changes, Moniker's going to do more of that soon while trying to
minimize inconveniences.

That's great news. There's a LARGE contrast between registrar's, relative to convenience, ease of procedural operations and to the user friendliness of their interfaces. I hope that most of what I have said is regarded as constructive criticism. My ultimate aim is to, hopefully, have some small bit of influence on the improvement of services. I am not into ranting, just to complain, or for the purpose of putting legitimate companies down.
I hope that any of my less constructive comments are understood in light of, and as a result of, my frustration w/ procedures that are unnecessarily difficult and/or an unusual/irregular TOA situation, that can lead to problems and confusion.