Thankyou for your offer to help. I am no longer in need of help, as the transfer was successfully completed today, (after following a very circuitous route.)
This is the email I received after a 3rd failed attempt at transferring a name:
Dear Customer:
Thank you for your recent transfer request. We want to let you know transfer
order #5555555 has been closed.
Below you will find the status of all domains in this order.
The following domain names were not transferred successfully:
Domain Name Rejection Reason
-----------------------------------------------------------------------
[Example].com Canceled - The current registrar has rejected transfer (please contact them for details)
If you have any questions please reply to this e-mail.
Thank you for using our domain registration services.
Sincerely,
Host Cheap Domains and Hosting Services
I emailed cust service and received no reply to my inquiry for 24+hrs and called you, to learn that, that you require an email informing you that a request is being made for transfer in addition to the transfer that I had initiated w/ the receiving registrar, and that, for security reasons, you needed to know why the transfer was being requested. I understand the importance of security, and your corresponding precautions. However...
One item for your Suggestion Box: If a name has the correct contact info, is unlocked and in a ready status for transfer, and you refuse transfer, it would be very helpful to the domain name owner if you informed him that the transfer request was unsuccessful w/ the reason for the failure, instead of doing nothing, and relying on the receiving registrars failure notification and the ensuing research and time commitment required of the registrant in correcting the problem.
I honestly don't know where your requirement for an email requesting/informing of a transfer away from you, is located. This is, in my experience, an unusual request and, as such, should be spelled out or should, at least be clearly and easily accessible.
This story is about you:
Initiate transfer->Approve transfer->2 days pass-> Failure #1 (re: incorrect contact info)-> search site for 20 minutes, but can't find way to access global info-> email Cust Serv -> Auto Response -> 2 days pass -> email Customer service-> 1 day passes -> receive email response w/ directions and link to make Admin/Tech contact changes, (Registrant change was not global)-> make admin changes-> re-initiate transfer-> Accept transfer from receiving reg ->2 das pass-> Failure #2, (re:none given, "Canceled - The current registrar has rejected transfer (please contact them for details)" -> recheck whois and lock status- everything OK-> email registrar requesting explanation-> 1 day passes-> call up registrar, explain the problem- response: "Did we receive an email from you informing us that you would be transferring away from us? We require an email from the email acct we have on record requesting the change." "uhh.. excuse me, but where on the site does one learn about this procedure?" "Well, we are what you call a "High Security" registrar and all names registered w/ us, use this protocol... blah blah." -> receive reply to Cust Serv email request sent prior to phone call, w/ procedure-> send email informing registrar of intent to transfer-> receive email back requiring that I use link in email to make transfer request *and* to send email explaining *why?* I was transferring away, (for "security reasons")-> use email link to make transfer request- state reason why I was transferring out-> reinitiate transfer (attempt #3)->accept transfer confirm from receiving registrar-> receive email from outgoing registrar w/ link to accept/deny transfer within 72 hours-> Accept transfer-> receive email from outgoing reg, that transfer has been made-> Success!!! This procedure, for a name that I own rights to and had already paid Pool no less than $60 for.
http://www.namepros.com/showthread.php?t=77307
[Addendum]-> I am not in any way implying that you are not legitimate and/or acting illegally. However, your procedures for transferring names out, for security reasons, may be a bit overdone and could be construed, by some, as a tactic that discourages making transfers away from your company.
