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So far my paypal account has been charged 7 times without any other email explaining what these charges are for.
Last 2 days' wrong charges...
Of course also I sent this to SAV support and I will get my money back (I believe), but that's not the point.
This should not be happening at all.
No, it s not my job to double check everything, everyday and spend hours writing tickets.
Who will refund the hours I spend for your incompetence?
And the charging continues...
Today 3 more charges of $9,56 each
Of course no response from SAVs support
Show attachment 227339
No receipts!! No mail no nothing!!
Don’t worry, they are changing our cards….I can't make payment to sav. My cards not accepted. I am using that cards for 2years on sav. My backorder my renews not working now. I dunno what will I do. Tickets not responding...
Don’t worry, they are changing our cards….
Has anyone received any response from SAVs support since Friday? I have opened 4 tickets so far and nothing
I've been asking about an adequate 24/7 support for nearly 3 years now. They have always lied that it's on their to do list. But facts are facts, and they speak louder than lies.@Anton Naydenov ,
I hope you let them know that there are users that are trying to contact them and they can't
Also,
at some point they need to realise that domaining is not a 9-to-5 business.
SAV besides a registrar is also a backorder service, an auctionhouse and a marketplace. Imo, they should provide support 24/7 or ,at least, a reduced support during the weekend.
I did. It was a very helpful response indeed. I am posting it here:
Hi Anton,
Thank you for contacting SAV Support.
We do apologize for the delay since SAV Support Team Working Hours are from Monday - Friday (8.30 Am - 5.30 Pm)
We are deeply sorry this has happened to you. It’s not the experience we wish to create for our customers.
Indeed there was a maintenance affecting the SAV website but it should be good now.
Do you still have these issues?
Let us know if you still encounter any issue and we will take a look into the matter further.
Best Regards.
I see that Sav added new default NS to our domains.
Do we get fees for displaying ads on our domains?
I see that Sav added new default NS to our domains.
Do we get fees for displaying ads on our domains?