Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[kor]

SAV customer service don't even read what I wrote: I don't like when the CSR assumes it's always customer's fault and don't check if their system is functioning properly.

Gaslighting is some kind of company policy, I guess.

 

[ArielT]

I'm having an issue with unlocking a domain

Anyone else having the same issue?

 

[diglactic]

Please advise on transferring out a domain sitting in "expired dropped" status, as the bulk action buttons on my dashboard are non-functional, I can't click into the domain, and it disappeared from my cart for renewal overnight.

Your ticketing system will not let me log in, and your support@ email is telling me to use the ticketing system.

I already reviewed your Domain Expiration Timeline support article. Thanks.

 

[pb]

Please advise on transferring out a domain sitting in "expired dropped" status, as the bulk action buttons on my dashboard are non-functional, I can't click into the domain, and it disappeared from my cart for renewal overnight.

Your ticketing system will not let me log in, and your support@ email is telling me to use the ticketing system.

I already reviewed your Domain Expiration Timeline support article. Thanks.

Check whois to see what status it is at the registry. If it's still in autorenew grace period, then check sav auctions to see if it didn't land there. Earlier his year sav had me good with one domain: I put it on wholesale price at afternic as I wasn't sure I was going to renew it - and it sold. But when I wanted to transfer it, I discovered it disappeared from my account just one day earlier and went to auction. All with agreement with the rules I accepted, no shenanigans here. Since there were no bids in the auction, I contacted sav to highlight the situation and ask them to cancel the auction so I can push the domain to afternic. They refused and instead invited me to participate in the auction, which had still 9+ days to go. I contacted Nick R. here who also refused. I added the auction to watched but didn't receive any reminder and the auction ended without offers. After that, it was silently added back to my account (I suppose it's a standard procedure as well). Just in time for afternic to cancel the transaction a couple hours earlier. Thanks, sav!

@diglactic TL;DR for you:
1. check the actual domain status in whois
2. check if your domain is at sav auction
3. you can bid in the auction or wait for it to end, at which point the domain should get back to your domain list

 

[Traderas]

I just noticed that during the past 3 days, SAV charged me 6 times * $1.38 for no reason.
Till now 5 out of 6 transactions have been canceled by them and I have been refunded.
You must constantly double check all transactions and cards related to SAV.
Anyone else has noticed something similar?

I m still receiving wrong charges.
Everyone double check every transactions you have.
I created a ticket, they can't see the false charges and they asked me for a proof.
Let's see how this will turn out...

 

[kor]

I m still receiving wrong charges.

Is auto-renew enabled on your domains?

 

[Traderas]

Is auto-renew enabled on your domains?

That is not related in any way.
I m getting small charges 5 days now.
Most of them are cancelled some time later, but not all.

According to their support:
"We assume the transaction most likely due to you have backorders in Sav."

So they are not sure what is going on....

 

[kor]

Maybe transaction details are available on this page: sav.com/reports/transaction_list

 

[Traderas]

Maybe transaction details are available on this page: sav.com/reports/transaction_list

I checked that, nothing there.
As I understand they have no idea why is this happening.

The told me that they assume it may has something to do with pre-authorization.
Which is irrelevant, as I have spent thousand dollars in auctions and backorders, and pre-authorization is not needed in my purchases.
They also explained to me how pre-authorization works

So they solution they gave me, is just an assumption!
And that was it! They just asked me if I want anything else to assist me with!

 

[diglactic]

Check whois to see what status it is at the registry. If it's still in autorenew grace period, then check sav auctions to see if it didn't land there. Earlier his year sav had me good with one domain: I put it on wholesale price at afternic as I wasn't sure I was going to renew it - and it sold. But when I wanted to transfer it, I discovered it disappeared from my account just one day earlier and went to auction. All with agreement with the rules I accepted, no shenanigans here. Since there were no bids in the auction, I contacted sav to highlight the situation and ask them to cancel the auction so I can push the domain to afternic. They refused and instead invited me to participate in the auction, which had still 9+ days to go. I contacted Nick R. here who also refused. I added the auction to watched but didn't receive any reminder and the auction ended without offers. After that, it was silently added back to my account (I suppose it's a standard procedure as well). Just in time for afternic to cancel the transaction a couple hours earlier. Thanks, sav!

@diglactic TL;DR for you:
1. check the actual domain status in whois
2. check if your domain is at sav auction
3. you can bid in the auction or wait for it to end, at which point the domain should get back to your domain list

Appreciate it!

 

[Nick R]

@CK_Yau - This is a request that we are getting more and more and will look at updating this page later next year. Regarding the domain not in an auction, please DM me the domain, and ill take a look. We do not publically publish how many users backordered a domain so we would be interested in how it was determined that multiple users backordered it as well.

@NameDrop - When a backorder is submitted on the same day the domain is dropping, we immediately try to register the domain for most TLDs. This is why it can not be removed until the next day as it gives us time to determine if we were able to register the domain or not. Any backorder submitted on any day other than the day it's dropping can be immediately removed.

@iTesla - If you are still seeing SMS issues, DM me. We did see an issue with SMS in India last week but were able to get it quickly resolved.

@Traderas, @kor - Thanks for letting us know about the outage. We detected it as well and had the site back up about 4 minutes later.

@silentg, @kor - We are not aware of any recent DNS update issues. Please reach out to our support to see if something else may be blocking the update. Feel free to DM me the details as well.

@silentg, @Traderas - The support reply and the $1.38 charge. Can you DM me the details?

 

[silentg]

@Nick R Sent you a DM.. SAV Support fixed the DNS issue.

 

[Anton Naydenov]

Almost 3 years since I started using Sav.com and the website is still as unreliable as it has always been. Just lost an auction because the site doesn’t load properly and freezes. Am I surprised? Of course not - I am used to it. It happens all the time.

 

[etruscan]

Hello @Nick R I need urgently a transfer to sav to be completed within today. i wrote to the customer service and also to you in DM here. Hope one day the chat will be active in sav.

 

[Anton Naydenov]

This is a message I also sent to Sav support 5 minutes ago. I am making it public and hopefully something changes.

Hello.

Your website has been acting weirdly all day:

- cannot unlock domains - message "failed domain unlock"
- starting auctions and listing names for sale at BIN are taking ages and often don't work at all
- updating name servers is taking ages and sometimes it doesn't work at all
- payments are not going through again
- in general the site is extremely slow

Some other things that need changed.

- The filter shouldn't be case sensitive in regards to nameservers. Your filter tends to think that "ns1.sav.com" is anyhow different from "NS1.SAV.COM" for example - this makes your filter completely useless.

- Searching in "My Domains" is ridiculous. I have to type the whole name every time in order to find it. This is not searching at all and is not useful and user friendly at all.

- When a name is sold through your marketplace you don't actually update registrant contact details. I keep recieiving emails from prospective buyers for names I have sold a long time ago. Sometimes I need to contact the new owner of a name I've sold in the past. I usually use the form provided at privacyprotection(.)com and then emails are being returned to me as the original registrant. I can't possibly imagine how many leads are lost this way for your customers.

I really don't know why nothing improves at Sav. At the same time you keep asking me to rate the site every time I log in. My rate will be of course always ZERO because things with Sav are not improving in any way. They are actually getting worse.

Kind regards,
Anton

 

[Traderas]

Last 2 days' wrong charges...
Of course also I sent this to SAV support and I will get my money back (I believe), but that's not the point.
This should not be happening at all.

No, it s not my job to double check everything, everyday and spend hours writing tickets.
Who will refund the hours I spend for your incompetence?

 

[Hypersot]

If any SAV rep is seeing this,
since yesterday I'm getting charged at regular intervals and I don't know why.

So far my paypal account has been charged 7 times without any other email explaining what these charges are for.

I wouldn't have contacted here but I filled the form on your website and I received nothing as a response that you received my inquiry or that a ticket has been opened for the issue.

Please DM me asap. I fear that paypal may flag these charges being so similar to each other and each showing the exact same amount.

Thanks

 

[kor]

So far my paypal account has been charged 7 times without any other email explaining what these charges are for.

This situation has started to repeat itself very often lately. A few messages ago, another user said that small amounts were charged from his card in the same way for no reason.

And no clear explanation from the company official (@Nick R) yet!

Is SAV planning to scam its users and disappear overnight?

 

[kor]

Last 2 days' wrong charges...
Of course also I sent this to SAV support and I will get my money back (I believe), but that's not the point.
This should not be happening at all.

No, it s not my job to double check everything, everyday and spend hours writing tickets.
Who will refund the hours I spend for your incompetence?

This is getting weird..

 

[Traderas]

And the charging continues...

Today 3 more charges of $9,56 each

Of course no response from SAVs support