Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!
It's been almost 24 hours, my site is still down and I can't reach anyone. They don't respond emails, there's no phone or live chat. No way to reach someone. Someone responded my ticket and told me to wait 2 BUSINESS DAYS. No answer, not telling me where my domains is nor what is going on. This is really frustrating. What kind of business practice is this? I am really regret to choose sav.com. @Nick R @Sav.comI can't reach anyone. I have transferred my domain to Sav and it’s not showing under my account, all I can see is transfer completed under transfer status page but there is no way to manage domains. My site is down now for 12 hours. This is my business website and this hurts my business. @Nick R @Sav.com
Welcome to Sav! Don’t worry - the live chat is in their to do list - it’s been in there for the past 2+ years. Together with lots of other old promises.It's been almost 24 hours, my site is still down and I can't reach anyone. They don't respond emails, there's no phone or live chat. No way to reach someone. Someone responded my ticket and told me to wait 2 BUSINESS DAYS. No answer, not telling me where my domains is nor what is going on. This is really frustrating. What kind of business practice is this? I am really regret to choose sav.com. @Nick R @Sav.com
Status is "pending transfer" but it still says "locked". I also got an email that the process has started.Trying to transfer out my single domain at Sav & unlocking it keeps failing.
I've submitted a ticket.
Status is "pending transfer" but it still says "locked". I also got an email that the process has started.
I stopped authorizing names registered with Sav for fast transfers because of the very same reason. It equals to possibly just giving away your names for free to random people.I received an Afternic fast transfer authorization request email for some domains I just won in the auction. But the strange point is that; I haven't listed these domains in Afternic yet.
I'm guessing the system is asking me for authorization for domains someone else has already listed.
If this is the case and I approve the fast transfer, the domain will be automatically removed from my account when the sale happens and someone else will earn the money and I'll lost the domain.
In addition, although I pushed a domain to another SAV account, the Afternic fast transfer authorized counter in my account did not decrease. Regardless of the new owner's decision, that domain is probably still authorized for fast transfer.
I think there is a serious problem with domain ownership checking in the connections between Afternic and SAV.
Regarding the issue, it would be nice to be able to remove authorized domain names from Afternic and Sedo fast transfer network whenever we want. Or maybe being able to reset all authorizations and set them from scratch would also work.
We have gotten a few reports of this recently and have already reached out to Afternic to see what can be done.
How to do it?I stopped authorizing names registered with Sav for fast transfers because of the very same reason. It equals to possibly just giving away your names for free to random people.