LOLed
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HiBelieving the GoDaddy buyer had defaulted and the original sale would be cancelled, I initiated a new transaction directly on Escrow.com with the new buyer, who promptly made the payment.
Thanks for your response. I do not disagree, however, I had requested cancellation 3 days before, and was told by GoDaddy to wait until 31st January, which I did, and then sent them an email to cancel, and after waiting for an hour, I started the other transaction.Hi
since you only "believed" and did not "confirm",
then consequences are on you.
it would make sense to wait and confirm initial transaction was closed, before initiating new transaction.
when two different parties have to communicate an action on your behalf, you have to give ample time for that action to be initiated on both sides.
you can explain it to the last buyer, the same way you explained it here.
imo...
I have emailed that buyer, hoping for the bestUnfortunately it happens , but you should’ve wait for confirmation from godaddy and escrow that the 1 transaction was cancelled.
Anyways , contact the 2 buyer and explain him the current situation.
I’m sure he will understand and proceed with the purchase.
Indeed, it's very unfortunate that I lost the sale, but I don't think GoDaddy was at fault in this situation.Very unfortunate, that you lost a sale due to godaddy
I waited until January 31st (~13 days from the auction end) as GoDaddy support told me to. I definitely should have waited until final cancellation confirmation but at that time the cancellation was pretty much confirmed based on my previous exchange with GoDaddy support. I did not want to lose another sale due to the first buyer's default. A buyer can always find another domain to buy.I read your other thread a few days ago, It is unfortunate that you did not heed their advice
https://www.namepros.com/threads/got-an-offer-while-godaddy-sale-is-pending.1319437/
Hi everyone,
I wanted to share my recent experience with Escrow.com and wanted to know what you guys suggest I should do. Here's a brief overview:
Initial Transaction: I sold a domain on GoDaddy auctions around 2 weeks ago, and since the sale was over $5000, it was sent to Escrow.com. The buyer, however, defaulted. After no progress from the buyer and no response to 3 different emails I sent to them on different days, I reached out to GoDaddy's auction team to cancel the transaction. They replied that they are obliged to give the buyer a few more days to pay, and if I don't get a response by 31st January, I can send them an email for final cancellation.
New Direct Buyer: Meanwhile, I received a direct offer for the domain from another buyer. Following GoDaddy's advice, I waited until January 31st before proceeding with this sale.
On 31st January, as it was obvious that the buyer has defaulted, I sent GoDaddy the cancellation email as suggested, and based on the understanding that it will be now be cancelled, I proceeded with the direct buyer.
New Transaction on Escrow.com: Believing the GoDaddy buyer had defaulted and the original sale would be cancelled, I initiated a new transaction directly on Escrow.com with the new buyer, who promptly made the payment.
Cancellation of both transaction by Escrow.com - Upon GoDaddy's request to cancel their auction sale, Escrow.com cancelled both transaction involving the same domain, even though one transaction was completely independent and had nothing to do with GoDaddy. They also refunded the direct buyer, and emailed the buyer that "the seller has requested the cancellation".
I contacted Escrow live chat and was told to contact GoDaddy.
Here's what GoDaddy had to say -
The cancellation would have obviously made the buyer suspicious as the transaction was cancelled "by me" (which is incorrect) after they sent the payment. So, not only did I lose the GoDaddy sale due to bidder's nonpayment, I may have also lost the direct buyer.
Has anyone encountered a similar situation, or is there a policy at Escrow.com about this that I might be missing? How should I explain this to the buyer?
I have emailed the buyer with all the details. I am hopeful for a positive outcomeYou had direct contact with your second buyer, so hardly any excuse not to be able to comprehensively explain a very feasible delay. You'd have thought it the new buyer itching to complete. Not you with two ducks in a row
That makes sense, however if they cancelled it because they can't allow two transactions for same item at the same time (although that was not my intention at all), should they email the buyer, that I requested them to cancel the transaction which I did not? That is the part I am confused about.I think any service would see it as a conflict with two live sales apparently in progress. Imagine Escrows difficulty if the first Godaddy sale suddenly sprung back to life