WARNING: Dynadot Issue, No Expiration Emails, CEO Response

[Damages]

A warning to everyone with domains at Dynadot:

I did not receive any email expiration notifications & I had 2 domains already expired.

I confirmed with Dynadot support that indeed they DID NOT SEND OUT EXPIRATION EMAILS TO ME FOR A LONG TIME (not even at 30 days, all the way to being passed expiration).

It was only by luck that I logged in for something else, and spotted that 2 had expired!!!

This is completely against ICANN's legal rules,
"Registrars are required to send renewal reminders to registrants approximately one month and one week prior to the expiration of a domain name. In addition, registrars are required to send registrants an expiration notice within five days after the expiration of a domain name. The registrar must display on its website the methods for sending these notices and also include a similar description (or link to the website description) in the registration agreement.
If you did not receive renewal reminders from your registrar (or reseller), please submit a Domain Renewal Complaint Form."

They have told me it was a "bug".

I have told Dynadot that I already have severe anxiety & this has triggered me massively, and for the CEO to respond to me directly (as Dynadot staff continued to cause me harm via support ticket, despite me asking for them to not respond, due to their incompetent responses that were causing me harm to my already severe anxiety)."

I only wanted the CEO of Dynadot to respond (due to my "severe anxiety" / worries - that I warned them about endless number of times), and they would not directly, "After taking my time and speaking with management we would unfortunately not be able to have Todd respond to you directly, however, he has looked into this issue as has our engineering team."

DYNADOT'S OFFICIAL RESPONSE IS (AFTER NOTIFYING EVEN THE CEO):
"Due to the nature of technology, we can never guarantee that no issues will arise again"

So Dynadots response essentially is:
"DYNADOT CAN *NEVER* ASSURE ANYONE OF IT’S CUSTOMERS THAT THEY WILL RECEIVE EXPIRATION EMAILS, AND THIS MAY RESULT IN YOUR DOMAINS EXPIRING WITHOUT NOTIFICATION, AND LOSS OF YOUR DOMAINS."

ABSOLUTELY DISGRACEFUL IMMORAL RESPONSE FROM DYNADOT.

Everyone should now contact Dynadot support & ask for them to pay for your domains to be moved out of Dynadot to a different registrar, due to this COMPLETELY INCOMPETENT RESPONSE FROM THE CEO.

DYNADOT CAN NOT GUARANTEE THE SAFETY OF YOUR DOMAINS. THAT IS WHAT THEY HAVE TOLD ME, EVEN AFTER I HAVE TOLD THEM THAT I SUFFER FROM SEVERE ANXIETY. VERY REASSURING???@?!@@?@?@?!@?!@?!@?

THE IMMORAL CEO WOULD NOT EVEN RESPOND DIRECTLY, AFTER CAUSING ME IRREPARABLE HARM TO MY ALREADY SEVERE MENTAL HEALTH ANXIETY STATE.

Everyone should now ask for Dynadot to pay for your domains to be moved to a registrar that GUARANTEES IT'S CUSTOMERS WHAT IS LEGALLY REQUIRED BY ICANN.

 

[Bob Hawkes]

Dear Bob,

What kind of input shall they give?
You even said that everything is working fine on your end.

Sorry I should have been more clear. I just feel that whenever a company is being bashed on NamePros they deserve the courtesy of being tagged, so if there needs to be any correction to the situation presented. Whether they choose to respond is of course totally up to them, and you may be right that there is no input to provide.
-Bob

 

[zotix]

Sorry I should have been more clear. I just feel that whenever a company is being bashed on NamePros they deserve the courtesy of being tagged, so if there needs to be any correction to the situation presented. Whether they choose to respond is of course totally up to them, and you may be right that there is no input to provide.
-Bob

Ah okay, got you Dont need to apologize, Bob.
I know from experience that tagging a company, starting with S and Ending with DO, did not help me in my particular case, even though they were tagged multiple times and I even wrote under their Thread.
But different companies, different ways of communication, never mind. Thats why I'm moving from some Registrars to Dynadot.
But back to the main Topic Thanks for explaining

 

[ryan87]

"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"

There's no reassurances whatsoever.

Yes, it's not reassuring, but it's true. What do you think they could do better in this situation? They told you it was a technical failure on their side and they have, or will, fix it.

My way of dealing with stuff like this is to give everyone the benefit of the doubt. The first time it happens I view it as an honest mistake. Nothing is perfect. If the other party admits it was a failure on their side and promises to fix it, I consider that a win. If they don't fix it, and the problem reoccurs, then I get more frustrated and follow up as much as possible.

In my opinion, it's important to consider the impact of publicly calling out mistakes. If a company is transparent, and admits to making a mistake, publicly shaming them can have negative side effects. For example, they could institute a policy forbidding support staff from admitting to mistakes.

The other thing I do in situations like this is try to examine the situation as a whole to determine if I can do anything to help protect myself. There are a lot of good suggestions in this thread, like checking for expiring domains regularly, keeping a spreadsheet, etc..

Personally, I would view the situation in a different context than you did. After I got lucky, noticed expiring domains that didn't receive emails, reported it, and got an acknowledgement that it was a bug, I would be left thinking "wow, I helped discover a bug that's going to get fixed and prevent others from being impacted in the same way."

 

[Damages]

"Unlawful disability discrimination":
mind .org.uk/information-support/legal-rights/disability-discrimination/disability/

I never received any warnings that this could happen prior.

ICANN:
"Registrars are required to send renewal reminders to registrants approximately one month and one week prior to the expiration of a domain name. In addition, registrars are required to send registrants an expiration notice within five days after the expiration of a domain name. The registrar must display on its website the methods for sending these notices and also include a similar description (or link to the website description) in the registration agreement."

NP members are mentioning having to do things that are optional, where ICANN requires expiration emails to be sent out.

It's not "frustrating" is it, because I've told you & Dynadot that I HAVE A "DISABILITY".

I am being forced to do this, whilst IT IS EXTREMELY DISTRESSING...

CAUSING ME IRREPARBALE ONGOING DISTRESS HAVING TO RESPOND TO ALL OF THIS...

If what you're all saying is the FACTUAL CASE, and you're not talking complete DISCRIMINATING nonsense, why hasn't Dynadot been sending out warning messages to people - showing care to it's customers full well knowing that serious things like this can & do happen?

I HAD 2 DOMAINS ALREADY EXPIRED. Dynadot is not now saying that they are 'taking serious action to prevent this happening to anyone else, are they?'

All they're saying, "ANYTHING CAN GO WRONG AT DYNADOT".

WHERE ARE THE WARNING EMAILS BEING SENT OUT TO ALL CUSTOMERS, IN CASE THIS HAPPENS AGAIN (WHICH IS OBVIOUSLY VERY LIKELY BECAUSE THEY DON'T TAKE IT SERIOUSLY WHATSOEVER)?

Hence the CAPITAL LETTERS - BECAUSE I TAKE IT VERY SERIOUSLY. BECAUSE IT IS EVEN UNLAWFUL DISABILITY DISCRIMINATION - IGNORING PEOPLE WITH E.G. SEVERE ANXIETY, not to forewarn them that this could potentially happen, even tho it is against ICANN's legal rules...

No warnings whatsoever. There's other people with disabilities out there like me.

All care should be taken to make sure that expiration emails are being sent out, or anything else that could cause damages to people.

 

[Samer]

This is a shameful hit thread.
This is the reigning NP Registrar of the year.

Dynadot is my favorite Registrar.

Hitjob!!! Renew most of your domains, bud!
Out of courtesy, i will “@“ Dynadot and their staff.

@Dynadot
@Caleb Tweed

 

[zotix]

It's not "frustrating" is it, because I've told you & Dynadot that I HAVE A "DISABILITY".

It's not "frustrating" is it, because I've told you & Dynadot that I HAVE A "DISABILITY".

I am being forced to do this, whilst IT IS EXTREMELY DISTRESSING...

CAUSING ME IRREPARBALE ONGOING DISTRESS HAVING TO RESPOND TO ALL OF THIS...

I can only repeat: Please do yourself a favor and avoid such triggers, if it's Domaining or losing Money ( btw. You should only Invest if you don't need this money to survive or it would not ruin your life if you loose it - finance lesson 1)

And if you don't mind, please stop abusing your shift button, its harder to read - and believe me, this triggers a lot of people.
Reminds me of my GF when I messed up with something.

 

[zotix]

This is a shameful hit thread.
This is the reigning NP Registrar of the year.

Dynadot is my favorite Registrar.

Hitjob!!! Renew most of your donains, bud!
Out of courtesy, i will “@“ Dynadot and their staff.

@Dynadot
@Caleb Tweed

Sharing the same opinion regarding Dynadot (best Registrar, for me)
But nevertheless we are in a subforum called:

• Forums > Free Resources > Reviews > Domain Registrar Reviews

He is sharing his experience; even though a bit harsh and too many big Letters, but nothing wrong with that - maybe the Title

zotix

 

[Samer]

Sharing the same opinion regarding Dynadot (best Registrar, for me)
But nevertheless we are in a subforum called:

• Forums > Free Resources > Reviews > Domain Registrar Reviews

He is sharing his experience; even though a bit harsh and too many big Letters, but nothing wrong with that - maybe the Title

zotix

You might be right!
It’s so overly harsh however i might
see “ulterior motive” or perhaps let out steam

 

[Damages]

I had 2 domains already expired.

And all Dynadot has said is: "Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"

How is this statement even true?

Dynadot knows when every single one of their domains is expiring.

All they'd need to do is CHECK WHETHER EXPIRATION EMAILS HAVE BEEN SENT OUT OR NOT.

The Dynadot support person KNEW when the last expiration email was sent out. She had access to that information.

All this means is, that:
1) Dynadot is irrepsonsibly not employing enough people to keep check of serious things like these
2) Dynadot engineers are incompetent & irresponsible, changing something that has caused a serious bug, wihtout subsequently CHECKING that it's working or not^ (they must have done/changed something)
3) Dynadot CEO is incompetent & irresponsible

And then, they are also IRRESPONSIBLY not sending out warnings about what they already foreknow.

 

[Future Sensors]

Hence the CAPITAL LETTERS - BECAUSE I TAKE IT VERY SERIOUSLY.

THANK YOU FOR CLARIFYING.

 

[Damages]

THANK YOU FOR CLARIFYING.

That is undermining / cyber bullying behaviour. I have already expressed that I am IN DISTRESS also, and that I suffer from a mental health disbaility. It is UNLAWFUL DISABILITY DISCRIMINATION.

 

[zotix]

I had 2 domains already expired.

And all Dynadot has said is: "Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"

How is this statement even true?

Dynadot knows when every single one of their domains is expiring.

All they'd need to do is CHECK WHETHER EXPIRATION EMAILS HAVE BEEN SENT OUT OR NOT.

The Dynadot support person KNEW when the last expiration email was sent out. She had access to that information.

All this means is, that:
1) Dynadot is irrepsonsibly not employing enough people to keep check of serious things like these
2) Dynadot engineers are incompetent & irresponsible, changing something that has caused a serious bug, wihtout subsequently CHECKING that it's working or not^ (they must have done/changed something)
3) Dynadot CEO is incompetent & irresponsible

And then, they are also IRRESPONSIBLY not sending out warnings about what they already foreknow.

You don't know about their technology/infrastructure; they most likely have implemented such services.
I'm trying to help you, but writing and reading this reminds me of my Thread against WEDO and that I overreacted, doxed a buyer (well, he bought twice), and was aggressive as hell.

This helped me back then.
(the meme, not the jump)##


zotix

 

[Damages]

I am not only doing this for myself, such as all of the 100% selfishly oriented comments from endless NP members, I have to take into account OTHER PEOPLE OUT THERE ALSO.

Where NO ONE IS BEING WARNED OF THIS^ BY DYNADOT......

"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"

 

[Sutruk]

That is undermining / cyber bullying behaviour. I have already expressed that I am IN DISTRESS also, and that I suffer from a mental health disbaility. It is UNLAWFUL DISABILITY DISCRIMINATION.

You are the only responsible to let your domains expire. You had your autorenew OFF. It's you who needed to renew your domains manually, and you didn't.

So, stop yelling to others for your own irresponsibility.

 

[zotix]

I am not only doing this for myself, such as all of the 100% selfishly oriented comments from endless NP members, I have to take into account OTHER PEOPLE OUT THERE ALSO.

Where NO ONE IS BEING WARNED OF THIS^ BY DYNADOT......

"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"

"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"
"Due to the nature of technology, Dynadot can never guarantee that no issues will arise again"


DAMN. Calm down. That are facts! Applies to every Business!
Everyone telling you the opposite is a liar!
Even the most substantial house can blown away if Mother Nature wants it—thats why insurances exist.

 

[Sutruk]

1) Dynadot is irrepsonsibly not employing enough people to keep check of serious things like these
2) Dynadot engineers are incompetent & irresponsible, changing something that has caused a serious bug, wihtout subsequently CHECKING that it's working or not^ (they must have done/changed something)
3) Dynadot CEO is incompetent & irresponsible

You won't find many registrars out there, if any, with better technical support, better user interface and better account features to manage your domains than Dynadot.
Dynadot engineers are top notch, mostly because their CEO is an excellent and experienced engineer.
I doubt you can find another domain registrar CEO who knows more than him what they are doing.

 

[Damages]

You are the only responsible to let your domains expire. You had your autorenew OFF. It's you who needed to renew your domains manually, and you didn't.

So, stop yelling to others for your own irresponsibility.

I've just told you/everyone on here that I suffer from a SEVERE ANXIETY debilitating mental health disability currently.

I was not forewarned that it was even possible that Dynadot could NOT SEND OUT EXPIRATION WARNINGS.

It is in the ICANN legal rules that it is a MUST.

I SOMETIMES HAVE TO WRITE IN CAPITAL LETTERS BECAUSE I'VE EXPERIENCED ENDLESS... NUMBER OF PEOPLE THAT COMPLETELY IGNORE ME, ACTING INSTEAD BASED ON A 100% SELFISH ORIENTATION/POV, AND REGULARLY DISCRIMINATE AGAINST MY DISABILITY (WHERE IT'S EVEN NOW UNLAWFUL)!!!

 

[zotix]

you simply write the same things in every post

if you have mental issues (I'm very sorry for that) - please, and again - last time, don't play this game or any other game that triggers you; apparently, it's related to losing money.

and people writing here, are definitely not selfish - that's my last comment for now, I grab my popcorn.

good luck captain capslock

 

[Sutruk]

I've just told you/everyone on here that I suffer from a SEVERE ANXIETY debilitating mental health disability currently.

I was not forewarned that it was even possible that Dynadot could NOT SEND OUT EXPIRATION WARNINGS.

It is in the ICANN legal rules that it is a MUST.

I SOMETIMES HAVE TO WRITE IN CAPITAL LETTERS BECAUSE I'VE EXPERIENCED ENDLESS... NUMBER OF PEOPLE THAT COMPLETELY IGNORE ME, ACTING INSTEAD BASED ON A 100% SELFISH ORIENTATION/POV, AND REGULARLY DISCRIMINATE AGAINST MY DISABILITY (WHERE IT'S EVEN NOW UNLAWFUL)!!!

So, firstly I would tell you to calm down. Breath slowly. Running and doing sport is also very good to calm down your body and mind.

Second, try to assume that's not Dynadot fault, but your fault.

If you had your domains on Autorenew ON, then you could be right about your claims. But you had it turned OFF.
And it means, that it's YOU who had to MANUALLY RENEW your domain names.

Mails can fail to deliver for many reasons. Dynadot sends 3 mails before a domain expires. I got a lot of those emails. But I would never rely solely on those emails to renew my domains.

This means that if I have Autorenew OFF, it's my responsibility to check my Dynadot account from time to time to see when will be the next expiring domain dates.

 

[Future Sensors]

I SOMETIMES HAVE TO WRITE IN CAPITAL LETTERS BECAUSE I'VE EXPERIENCED ENDLESS... NUMBER OF PEOPLE THAT COMPLETELY IGNORE ME, ACTING INSTEAD BASED ON A 100% SELFISH ORIENTATION/POV, AND REGULARLY DISCRIMINATE AGAINST MY DISABILITY (WHERE IT'S EVEN NOW UNLAWFUL)!!!

Today I would like to inform you that it actually works to your disadvantage if you use all caps excessively. This way you will be taken less seriously. Please take it into consideration.

I wish you the best of luck.

 

[Damages]

"don't play this game or any other game that triggers you"

And how is that not discrimination then?

Today I would like to inform you that it actually works to your disadvantage if you use all caps excessively. This way you will be taken less seriously. Please take it into consideration.

I wish you the best of luck.

I CAN'T USE ALL CAPS EVEN THO YOU FULL WELL KNOWINGLY HAVE BEEN MADE AWARE THAT I AM IN DISTRESS RIGHT NOW

I AM BEING FORCED TO DO THIS WHILST I AM SUFFERING A DEBILITATING MENTAL HEALTH DISABILITY!±!!! THAT IS DISTRESSINGF

 

[Damages]

Is this what Dynadot says also, "don't play this game or any other game that triggers you".

Of course not because then they'd get sued for discrimination.

SO WHAT ON EARTH ARE YOU TALKING ABOUT?

 

[Damages]

Today I would like to inform you that it actually works to your disadvantage if you use all caps excessively. This way you will be taken less seriously. Please take it into consideration.

I wish you the best of luck.

You've disliked my post - so I'll be taken "less seriously" because I'm IN DISTRESS??????

EVEN THO I AM IN DISTRESS - IM NOT ALLOWED TO BE IN DISTRESS OR SOMETHING???

How many DISCRIMINATION POSTS ARE THERE GOING TO BE......

 

[DomainNature]

You need an opinion of a 3rd party domainer like me, who does not like Din*ole, this is the way I branded them.
Most of this guys are working for Dynadot and they get fees for sure, that is why they protect their milky cow.

In the last months I was able to hand catch very good domains, guess from where, of course it was from Dynadot, now I wonder maybe the owners were not notified like you and the domains were lost.
Care to share your expired domains? Maybe there was an inside interest into them.

To notify a registrant is a serious concern, if auto renew is off the registrar is obliged to notify the registrant of expiring domains.

They are angry now that they did not get your domains!

 

[The Durfer]

Man, the cars are required to stop at a red traffic light, but I guess we all can agree it's in every pedestrian's best interest to look around before stepping into the roadway. Same with domains. Glitches happen, we are not in the perfect world. You can complain to ICANN, but I wouldn't hold my breath here. Dynadot does send these notifications all the time in reality.

i concur.