Very Dissapointed in Pheenix

Discussion in 'Drop Catchers and Expired Domain Services' started by cocaseco, Feb 26, 2016.

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  1. cocaseco

    cocaseco Active Member VIP

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    I generally have liked Pheenix, despite their problems. but lately, they have been very getting worse and worse in successfully catching domains. I know others have shared that here too. Two days ago I entered a few names i wanted. They weren't top domains so i wasn't going to be too sorry if they didn't get them. They were not necessarily worth $60, but were worth $13 to me. Sometimes I have names that i might be able to hand register, but don't have the time to grab them when they drop, so I set them up the night before and am willing to pay a $5 premium for the service.

    Anyway, yesterday I loged in to see if i got any of the names and I didn't. So I decided to check and see who did. 3 of the 4 were grabbed, but the fourth came back with no Whois. So on a whim I through it up to hand register and sure enough, it was available. So Pheenix didn't event try to get the name. WTF? I understand if they aren't successful, but to not even try and order a domain that a customer has ordered? If they aren't even going to try, they should close down that part of their site and not keep wasting peoples time.
     
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  2. Arca

    Arca Active Member VIP

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    I have had the same experience. Have hand registered domains I backordered with Pheenix. Some domains they just don't attempt to catch (or even register after the drop).
     
  3. Asfas1000

    Asfas1000 Active Member VIP

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    Either they don't care to dropcatch domains with exactly 1 BO , or they have worse problems....
     
  4. cocaseco

    cocaseco Active Member VIP

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    I have gotten many good domains from Pheenix and i was the only BO.Much of my BrandBucket names are from Pheenix. So I don't think its because there was only one BO, but I don't know for sure. It's more like they just took a few days off.
     
  5. Asfas1000

    Asfas1000 Active Member VIP

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    Did you get those before or after they launched the public auctions ?
     
  6. cocaseco

    cocaseco Active Member VIP

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    After. Up until a week ago things were working ok. I had a few previous days late last week, or early this week, where nothing was caught either, but I just assumed I had missed them. If I go back and look, I'm betting they didn't even try on those either.
     
  7. Hypersot

    Hypersot Active Member VIP

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    any updates on this?
    I was also thinking of using the 'Super Saver' BO but after reading this thread I'm not so sure.
     
  8. jideofor

    jideofor Active Member VIP

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    Pheenix are instant money chasers. they prefer to backorder numeric domains than keyword domains
     
  9. golan

    golan Leo.Domains VIP

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    They didn't grab anything for me in the last month.
     
  10. Dnbolt

    Dnbolt Active Member VIP

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    Happened to me too, beating pheenix by hand registering. I am happy I saved the difference
     
  11. Hypersot

    Hypersot Active Member VIP

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    Last few days I had domains caught by Dropcatch's discount option when, at the same time, they were on Pheenix's Gold.

    I did confront them about the number of misses they have but they insist that they are very competitive...despite the fact that they have never beaten Dropcatch (at least for the kind of domains I BO).

    When a company is so close-minded regarding reality you can't do anything but shutup.
     
  12. davidc1

    davidc1 Established Member ★★★★★★★★★★

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    Pheenix was good years ago and re still good for .org, but not for other gtld.
     

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