Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[BrandingGo]

@ReallyBigIdea.com - Are you referring to Afternic and Sedo Fast Transfer? If so, you can already do that with Sedo now and will be able to do with Afternic in the coming weeks.

the domain sold through Afternic and i need to fast approval it without waiting 5 days. Does Sav have fast autorize button or link?

 

[Nick R]

Based on our last conversations with Afternic it looks like this should be enabled at some point next week!

 

[BrandingGo]

Based on our last conversations with Afternic it looks like this should be enabled at some point next week!

i do not need it. i need approval for my current transfer. is it possible fast approval on Sav?

What is fast transfer? - Fast transfer means you can approve it without waiting 5 days.

Example of Registrars with fast transfer option:
Epik
Namecheap
Dynadot

 

[Igor Mironyuk]

How does it work if I sell a domain from another registrar ?
It just need to be transferred into Sav upon sale, at the buyers expense.

Is there an api for adding/modifiing/deleting domains ?
Yep. You can add/edit/delete Buy Now listings all via API. The docs are in the API Docs link in the footer.

Do you pay each time a domain is sold or is there a threshold?
Sellers can request a payout anytime they want. New sellers have a 5 day hold placed on funds from new sales but can apply to have that lifted after they are established on the platform and have reached a set sales volume.

You can learn all about the Marketplace here: https://www.sav.com/domains/sell

I sold my first domain on Sav.com and requested a payout (all required payment tax details I submitted prior). 12 days passed but I stil not received my funds. I begin to worry.

 

[DeliosTech]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

Hi guys,
I'm getting a little worried. Purchased a premium domain name 8 days ago now and still nothing showing up anywhere. Tried emailing support yesterday and no response.
Can someone make me feel a bit better that this place isn't just a scam???

 

[SergioM]

Hello @Nick R I sent a PM to you. Could you please take a look at it?

 

[Primary Names]

@Nick R Could you please take a look at
request #130296
It has been 10 days since I have reported the issue.
I am unable to set nameservers for a .co domain. I was hoping that your tech team could do it manually. Could you please ask your tech rep to take a look.
I am losing my client here man !

 

[Nick R]

A General Reminder:
When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.


@ReallyBigIdea.com - Ah OK, I understand. This will be going live next week!


@Igor Mironyuk, @DeliosTech - See the General Reminder above.

@SergioM - I replied to your DM and ticket.

@Primary Names - I see an active conversation with our Support team about on this ticket. I'll let them continue this from here.

 

[Grego85]

worked out my issue

 

[Brandworthy]

@Nick R today I was adding some .IO backorders and noticed that the price has increased from $26.95 to $29.95. No notification provided.

But I also see that this new price has been applied to backorders placed before the price increased? I don't think this is acceptable. If you enter into a contract to backorder for $26.95 I don't think you can later change that agreed price to $29.95, especially without prior notice or agreement between the counterparties.

Please advise on how you intend to fix this.

 

[Brandworthy]

It looks like the price change occurred today or yesterday.

I have emails received from Sav.com with subject "Backorder Submission Results" which clearly state the Backorder Price $26.95. It's not acceptable to increase the price on these backorders ex-post.

 

[alcy]

and kaboom folks.. the great sav io pricing is gone..

and all of sudden... the reasons to be on sav or move there are vanishing...or vanished completely already.. for many...

watch sav domain count and users count start going down in coming weeks and months

 

[Samer]

A General Reminder:
When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.


@ReallyBigIdea.com - Ah OK, I understand. This will be going live next week!


@Igor Mironyuk, @DeliosTech - See the General Reminder above.

@SergioM - I replied to your DM and ticket.

@Primary Names - I see an active conversation with our Support team about on this ticket. I'll let them continue this from here.

Why do you use only snail mail?
You dont see the backlog of inefficiency here?
Hire someone to take calls, get phone support.

 

[Nick R]

How long does it take for a domain won at auction (backorder) to be delivered to the account? I've been waiting 3 full days now.

Our support team can help you with this - [email protected]

 

[Nick R]

Sav does strive to provide some of lowest domain costs in the industry and does make changes from time to time, although the bulk of the time the prices go down. NET was just lowered to $4.88 for new registrations this week and COM new registrations remain unchanged at $6.95.

The current price is always displayed before the drop on the My Backorders & Pricing pages and when a user places a backorder more than a day before the drop; we email them the then current backorder price a day before. We also offer a 5-day refund period for caught backorders to cover things such as last minute price changes.

We encourage everyone to check https://tld-list.com/ for a registrar price comparison. Sav is currently the cheapest place for unlimited new registrations of COM, NET, CO, IO and many more.

 

[DeliosTech]

How long does it take for a domain won at auction (backorder) to be delivered to the account? I've been waiting 3 full days now.

Hi, just passing on something I had which might be occurring with others. I purchased a premium domain but had not set my default WHOIS details in my account. That was stopping the transfer in. Just passing on as it might be happening to others and wasn't really clear when purchasing that we had to do that.

 

[Brandworthy]

Sav does strive to provide some of lowest domain costs in the industry and does make changes from time to time, although the bulk of the time the prices go down. NET was just lowered to $4.88 for new registrations this week and COM new registrations remain unchanged at $6.95.

First off, if you are responding to my message above, how about a modicum of courtesy and actually address me?

I asked directly about .IO pricing and the retrospective application of new prices to previously agreed backorders. You have not replied at all to those questions.

The current price is always displayed before the drop on the My Backorders & Pricing pages and when a user places a backorder more than a day before the drop; we email them the then current backorder price a day before. We also offer a 5-day refund period for caught backorders to cover things such as last minute price changes.

Is it not common business courtesy and good-practice to notify customers like me - with 100's of backorders in your system - to let them know that the price you quoted and agreed when I placed orders just days ago was now being retrospectively increased? I have all the emails where you state the price at which the backorder will be charged.

We encourage everyone to check https://tld-list.com/ for a registrar price comparison. Sav is currently the cheapest place for unlimited new registrations of COM, NET, CO, IO and many more.

Sorry @Nick R, but not communicating this price increase AND retrospectively increasing the prices on legacy (2 day old) backorders without agreement with customers is unprofessional. I want to give you and SAV the benefit of the doubt, and you deserve kudos for engaging here to help your customers. But I'm seeing a pattern which suggests SAV as a company has some pretty serious governance problems.

 

[alcy]

Sav does strive to provide some of lowest domain costs in the industry and does make changes from time to time, although the bulk of the time the prices go down. NET was just lowered to $4.88 for new registrations this week and COM new registrations remain unchanged at $6.95.

The current price is always displayed before the drop on the My Backorders & Pricing pages and when a user places a backorder more than a day before the drop; we email them the then current backorder price a day before. We also offer a 5-day refund period for caught backorders to cover things such as last minute price changes.

We encourage everyone to check https://tld-list.com/ for a registrar price comparison. Sav is currently the cheapest place for unlimited new registrations of COM, NET, CO, IO and many more.

yeah yer cheapest for io but by margin nearly insignificant to most.

nobody chooses registrar over 1 or 2$ savings.

anyway I predicted u wont be able to keep these prices way back. then i predicted a mass exodus.

 

[Hankish]

starting to get the "Congratulations on choosing the Afternic Premium Network for the promotion of your domain names. Your domains are registered with an eligible Premium Network registrar." and on after shows "No (Opt-in Required)".. so so happy!
... still cant approve under sav.com/marketplace but happy to see progress.

 

[Surya Giri Kurniawan]

They replied, but still haven't answered issue, at least a good sign they replied. When something is time sensitive, a registrar/marketplace should be able to correct soon.

I had the same problem. More than 48 hours no answer for tickets. They are not in a really intention to support customers. Godaddy, Dynadot, Porkbun and Stablehost can respond to my tickets no more than 24 hours, mostly issue finished in the same day. They are from different class from this.