Sav Official Thread

[Nick R]

Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!

 

[Nick R]

@coolhands - Ill DM you to get the ticket number

 

[NWDef]

@Nick R
Sent you a PM with ticket number regarding an ongoing issue. Please assist in resolving this. I'm at my witts end...

 

[Nick R]

@NWDef - I would be happy to take a look but do not see an DM. Can you double check who it was sent to?

 

[NWDef]

@NWDef - I would be happy to take a look but do not see an DM. Can you double check who it was sent to?

Sent you the PM yesterday at 10AM PST with the ticket number as the subject heading

 

[Nick R]

@NWDef - I just looked at the ticket. It looks like I escalated it after the DM yesterday to an agent who replied but ultimately did not solve the issue. I do understand your frustration and would be myself as well if I had to being up the same thing multiple times. We are looking into again now and should reply to the ticket shortly.

 

[NWDef]

@NWDef - I just looked at the ticket. It looks like I escalated it after the DM yesterday to an agent who replied but ultimately did not solve the issue. I do understand your frustration and would be myself as well if I had to being up the same thing multiple times. We are looking into again now and should reply to the ticket shortly.

Just showed up in my account. Whatever you did worked. Thank you.

 

[boker]

@Nick R what will happen if I backorder a ngtld with a standard price and the registry will price it premium at the moment it drops( lot's of registries are doing this). The backorder will be cancelled or I will be charged the premium price? How can we make sure that we don't pay a premium price for a backorder?

 

[Nick R]

@NWDef - My pleasure!

@boker - I haven't heard of this senario happening at the registries but if you want to DM me an example domain I would be happy to look and see.




A General PSA:
When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.

 

[boker]

@NWDef - My pleasure!

@boker - I haven't heard of this senario happening at the registries but if you want to DM me an example domain I would be happy to look and see.




A General PSA:
When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.

@Nick R I don't have a certain domain in mind, I just want to be sure that I will not pay a premium price for a standard ngtld. Most ngtlds registries are doing it and at least .co registry as well. Also, can you comment about the $280 price tag domains sold by Sav, they are owned and dropcatched by Sav? There are at least a few thousands now, some priced $280, some priced $280 +$8 renewal.

 

[Nick R]

@boker - When a domain is caught, it is charged at the then current backorder price. We do send out an email the day before its caught with the price but if it happens to change between then and when it drops you can request a refund per our refund policy. I have never herd of the registries making a domain premium the second it drops though. Regarding the $280, these sounds like domains listed by Sav customers on the Sav Marketplace. Just a reminder that the Sav Marketplace offers an industry low 4% commission and is available to all Sav customers!

 

[wwwulff]

@Nick R

I have tryed to update DNS on one of my name for many days without any success and today I got this response from you support

Hello,

It looks like the domain is in a status that prevents any updates from going through at the registry. This should automatically clear up within a few days. Please let us know if you still have trouble updating your nameservers in a few days.

Best,
Harsh Y.

That sounds crazy to me - What does it mean? Ticket Number: 123402

Problem solved thanks to Nick

 

[Nick R]

@wwwulff - I would be confused by that response as well. Let me ask the agent to take another look and reply back.

 

[Nick R]

A General PSA:
When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.

 

[twiki]

@Nick R, can you make importing of domains for marketplace listing not fail on the first error?

It should import everything acceptable and provide a list of errors at the end.

I have 10k+ domains with you, and more in total. Can't list them (at all), because each 10 domains 1 was previously owned and I get an error cause the domain still "belongs to someone else". I remove that, then the next... and the next... and the next... until you have to give up. Pointless to even try.

Consequently, you and I are both losing money right now.

 

[BrandChimp]

****PLEASE READ!****

Why you add my domains in auction or BIN ___WITHOUT___ MY CONSENT!!??
Your staff should be fired as they don't care about your customers. They just don't do anything helpful!

WHY CAN'T I PUSH MY DOMAINS TO ANOTHER USER?!
Your staff is not answering my request after 48 hours!
I need to push domains that are not in auction and not pending sale at SAV...

Hello X,

We have processed your change of account request. Here are the results:

Successes:

None

Errors:

(domain).io - Email Address Is Missing or Invalid --(I HAVE THE RIGHT EMAIL)--

Best Regards,
Sav.com

Why you provide wrong auth codes on some domains??


Please do something!

 

[Brandworthy]

Does anybody else get errors when trying to bid on auctions? Tried both Paypal and CC and most often get a generic error "Payment method was not able to be pre-authorized for the bid amount." Anybody else see this?

 

[BrandChimp]

Does anybody else get errors when trying to bid on auctions? Tried both Paypal and CC and most often get a generic error "Payment method was not able to be pre-authorized for the bid amount." Anybody else see this?

Just save your time, health and money and forget SAV...

 

[Nick R]

@twiki - That is a suggestion we have had a few times in the last week and added it to our todo list. We will make an easier way to show all errors on a bulk upload list at once instead of one by one.

@BrandChimp - as noted above, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.

@Brandworthy - If you have an open ticket, feel free to DM me the number and ill take a look.



We try to put this on the bottom of most posts it looks like its getting missed:

When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.

 

[the-respondent]

I can't see an option to delete a domain from the 'My Domains' section.

I can only see the following:
Renew
Nameservers
Contacts
Auto Renew
Privacy Protection
Lock/Unlock
Change Account
Buy Now Price
Start Auction
Add to Folder
Export List

When I go to an individual domain (both locked and unlocked) I can see Domain Details (with no option to delete), DNS & Domain Forwarding, Whois Contacts, Sell Domain on SAV, Other Options (Transfer Domain to Another SAV User) but again no option to delete domains early, please help.

 

[Nick R]

@the-respondent Our support team can help you with that - [email protected]. There is not currently a UI option to delete a domain but adding that into the new Domain Manager is on the list!