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Sav Official Thread

Located in Domain Registrar Reviews, started by Nick R, Aug 3, 2020

Replies:
630
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28,805

  1. Dave Vima

    Dave Vima Established Member

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    WHY MY DOMAINS ARE BEING DISABLED???

    I tried a hundred times to UPDATE my Whois as requested despite the information us Correct.

    Sav.com has gone and disabled my domains and sites, their Whois form is not working..

    Code: 424, Address Is Missing or Invalid???

    SAV sucks..

    should downgrade to SAD.
     
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  2. Abhishek Kumar Jha

    Abhishek Kumar Jha Established Member

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    If your domain expires, you don't get an email from Sav. Hilarious.
     
  3. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    @Peak.Domains Thank you for the feedback, we do appreciate it. We do need people email's and ticket numbers to look into issues and do not want to ask people to post those publicly, this the DM approach. We are actively working on reducing support time for all customers. Regarding the other concerns, I would be happy to schedule a call to cover this, and any other concerns you have directly. I'll DM you to setup a time if you are interested. We find a one on one call is much better and more personal approach to discuss topics like this.

    @Dave Vima - When an issue does come up, please submit a support ticket to [email protected] and DM us the ticket number & your email so we can look into it right away. We are unable to look into any issues posted directly in this thread as we do not have a way to access your Sav account based off your NP username.

    @Abhishek Kumar Jha - If you want to forward the email to support and DM me the ticket number I would be happy to take a look.
     
    Last edited: Feb 23, 2021
  4. Toan Nguyen

    Toan Nguyen New Member

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    I think SAV is doing very well
    I also have many problems like you
    Every time I have problems, I email to support and DM @Nick R
    SAV usually solves the problem for me in 1 day, very quickly.
    I think you should keep calm
     
  5. iTesla

    iTesla Established Member

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    Hello today i try access SAV but it throw a weird error.
    See screenshot.
    Is the website down?
     
    Last edited: Feb 25, 2021
  6. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    We did have a spike in load that caused a temporary disruption for some users around 5am CT today. Our system auto scaled up as intended which brought everything back up after a few minutes.
     
  7. soneh

    soneh New Member

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    @Nick R My first time of trying to purchase a domain on sav, but I keep getting "code 242 address missing or invalid." at checkout. What am I not doing right
     
  8. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    This message typically means that we were unable to verify the validly of your full street address. Please double check that it matches the format of your local postal service and try again. If that still does not work our support can take a deeper look.
     
    Last edited: Mar 1, 2021
  9. Burak Ozturan

    Burak Ozturan Namecombo

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    I have similar problem too right now. I am unable to register a domain name!
     
  10. Maxasll

    Maxasll Upgraded Member Blue Account

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    I hope more flexibility in auctions by increasing the minimum starting auction
     
  11. Domainsyrup

    Domainsyrup Top Contributor VIP

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    I bought a domain from your platform and paid $286 for the domain and it's been 2 weeks. Until now my account is empty zero domain. What is wrong ?

    Hello,

    Thanks so much for reaching out! Your ticket number is Ticket Number: 127510. This auto-reply is just to let you know…
     
    Last edited: Mar 2, 2021
  12. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    @Burak Ozturan - See the post right above yours for more info.

    @Maxasll - If there is a set price you are looking for on a domain, we recommend using a fixed-price Buy Now listing. Adding a minimum price is a suggestion that we get from time to time so I added one more "vote" to it in our suggestion list as well.

    @Domainsyrup - We got all three of your posts and will have someone look at the ticket right way. In the future, just a DM with the ticket number is needed.
     
  13. Domainsyrup

    Domainsyrup Top Contributor VIP

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    I am eyeing a domain and this domain is listed to your platform again
    Thank you for your attention,domain is now in my account. Will buy again.....soon.
     
  14. JudgeMind

    JudgeMind Top Member PRO VIP Trusted Contest Holder

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    Do you have an ETA on when afternic will fast transfer will be approved. Been waiting for a year for this. Im afraid it wont be anytime soon and questioning whether i need to transfer my 600+ Sav names out to another registrar.
     
    Last edited: Mar 4, 2021
  15. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    We are just as anxious. As Afternic gives us the green light we will go live! Hopefully in the next few weeks.
     
  16. SergioM

    SergioM Established Member

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    Hello @Nick R

    I sent a PM to you. Could you please check it?
     
  17. iTesla

    iTesla Established Member

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    Hello @Nick R
    As we heard Verisign will increase prices for .COM in September, my question.
    How much will cost at sav to register, renew and transfer of .COM TLD?
    Thank you.
     
    Last edited: Mar 6, 2021
  18. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    We were only recently made aware of this as well and have not determined if any pricing changes will be made. However, Sav does strive to provider the lowest domain pricing on the internet across TLDs and will will continue to do so after the increase.
     
  19. iTesla

    iTesla Established Member

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    Are SAV aware that their website don’t open from iPhone?
     
  20. factor

    factor New Member

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    Has anyone had success with an official ICANN complaint against SAV?
     
  21. factor

    factor New Member

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    Our issue is that we purchased a domain name from SAV, but they have it on a "clientHold" status -
    We contacted support, but they have claimed that we should be able to use the domain with our own DNS, which is not true -- DNSIMPLE told us that we can't use the domain as long as a registrar has it on "clientHold".

    At this point we need to do a formal complaint with ICANN, a "better business bureau" complaint in Illinois (seems SAV is an Illinois corporation)? Following that we need to track down who actually owns this busines and actually sue them.
     
  22. factor

    factor New Member

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    Here is the information that we'll likely need to use for our lawsuit:

    Entity Information
    Principal Office
    2229 S. MICHIGAN AVE., #303
    CHICAGO, IL 60616
    Entity Type
    LLC
    Type of LLC
    Domestic
    Organization/Admission Date
    Friday, 19 October 2018
    Jurisdiction
    IL
    Duration
    PERPETUAL
    Agent Information
    Name
    WILLIAM J. STRONS
    Address
    1755 S NAPERVILLE RD STE 200
    WHEATON , IL 60189
    Change Date
    Friday, 19 October 2018
    Annual Report
    For Year
    2020
    Filing Date
    Thursday, 10 September 2020
    Managers
    Name
    Address
    SAV HOLDINGS GROUP INC
    2229 S. MICHIGAN AVE
     
  23. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    It looks like this request was posted on 3 different NP threads which is a bit unnecessary. clientHold is not a scam but instead typically means that the link in the WHOIS Contact Verification email was not clicked so the domain was disabled per ICANN. If you want to submit a support ticket with the details then DM me the ticket number I would be happy to check.
     
  24. xeroox

    xeroox Established Member

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    @factor so you have created this new account only to post about sav? I don't know about DNSIMPLE but I'm using my domains at sav without issue. Good luck to your lawsuit
     
    Last edited: Mar 10, 2021
  25. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    We are not aware of any issues on the iPhone but feel free to reach out to our support team if you see anything and we can take a look.
     

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