Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!
This exact thing is happening to me as well. I've emailed support several times, but it has continued to happen every day for the past 2 weeks Now it says "Payment method was not able to be pre-authorized for the bid amount."I'm having consistent issue with payments via credit card lately, since about 2 weeks or so. Basically only the first 1-2 payments get in, then it shows the error "unable to process payment". I've seen that changing the amount sometimes allows another extra buy to get in. I usually make 10 purchases or so each day, well, I have to go to other registrars.
There's no issue with the card, also stacked with cash. Also hours later same card works fine on the same Sav website.
What's going on? You're losing sales.
Can you DM me your Sav ticket number or email address and ill take a look?This exact thing is happening to me as well. I've emailed support several times, but it has continued to happen every day for the past 2 weeks Now it says "Payment method was not able to be pre-authorized for the bid amount."
@effervescence Without knowing the domain name or account, I am only guessing here, but I am going to assume that you registered a domain on Sav then started an auction for it. Assuming that is the case, we start all auctions at $1 (or $1 + the transfer in cost if not at Sav) then let the Sav community decide the true value of the domain is based on what the final bid ends at. Feel free to reach out to [email protected] with specifics they can take a look at the exact auction.
This exact thing is happening to me as well. I've emailed support several times, but it has continued to happen every day for the past 2 weeks Now it says "Payment method was not able to be pre-authorized for the bid amount."
@twiki - If our system does flag your payment method for potential "fraud" on the auctions platform, just reply to the email we send you to arrange payment with that and we can manually re-process the original payment - not a problem. PayPal is a great alternative but unfortunately we do not have control over their exchange rates.
Perhaps I misunderstood - sorry about that. Feel free to DM me with specific details and I can take a look.You can't arrange payment. Couple minutes later that domain is taken by somebody else already. So there's nothing to pay for anymore.
Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!
Done. Thank you.Hello @monotheist - Can you DM me the Sav ticket number or your email address and Ill take a look?
We are working on that as we speak!Bulk Management please
@Nick R
On Sunday I won a domain at auction, had an issue to pay, fixed the issue the same day but SAV has not re sent the payment request since I won the auction
I ask because it seems there are 2 business days to pay
I've already emailed support today but no answer so far
I would be happy to take a look into this if you DM me the details.I lost money on SAV. Little sad.
Nick, I've just sent you a private message with the email and domain in questionIf you just replied back to support today, they should be responding today as well. If you want to DM me your email address I can take a look as well.
We are working on that as we speak!
Our support team ([email protected]) can help you with all of those questions.