NameSilo

Sav Official Thread

Located in Domain Registrar Reviews, started by Nick R, Aug 3, 2020

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  1. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    @emadpino Great to hear!

    Just to keep everyone up to date, we pre-auth credit cards for the bid amount when new bids are placed on Sav. When the auction is over, we immediately void those pre-auths which immediately sends that void command to the bidders bank. In the US, it typically takes banks 3-5 days to process that but may take longer internationally and for some banks. If you ever see a pre-auth not reflecting in your bank's account, you can usually check with them and ask them when the pre-auth void will be processed. In this case, it looks like it just took @emadpino 's bank a bit longer to process than usual.
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. effervescence

    effervescence Account Closed (Disallowed)

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    SAD with SAV's policy. Domain was auctoned off at $1 when I bought for $6.95. WHY?
     
  3. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    @effervescence Without knowing the domain name or account, I am only guessing here, but I am going to assume that you registered a domain on Sav then started an auction for it. Assuming that is the case, we start all auctions at $1 (or $1 + the transfer in cost if not at Sav) then let the Sav community decide the true value of the domain is based on what the final bid ends at. Feel free to reach out to [email protected] with specifics they can take a look at the exact auction.
     
  4. NameDrop

    NameDrop Established Member

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    This exact thing is happening to me as well. I've emailed support several times, but it has continued to happen every day for the past 2 weeks Now it says "Payment method was not able to be pre-authorized for the bid amount."
     
  5. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    Can you DM me your Sav ticket number or email address and ill take a look?
     
  6. Namebie

    Namebie Established Member

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    There should be a reserved price for auction
     
  7. effervescence

    effervescence Account Closed (Disallowed)

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    I am writing to express my concern. That's all.
     
  8. twiki

    twiki Top Contributor VIP Gold Account

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    In my case, the several payments I do in the drop window trigger a "security flag" so the card is temporarily blacklisted. You can purchase more like an hour later, but that doesn't help when you have to get freshly dropped domains.

    Since Sav doesn't have in-house credit, I'm using Paypal for now as an alternate.

    What I don't like in this case is that I'm paying more. PP does convert my national currency to US dollars at their high, inflated rate. Extra 2-3% in fees. So it's far from a good solution.

    Edit: I can only do two purchases, or in many cases just one purchase before I am cc - blacklisted. This system doesn't differentiate between current clients and new buyers/cards, same card being used every day for more than 1 year, hundreds of domains purchased.... that's cc "security" against own customers.
     
    Last edited: Nov 19, 2020
  9. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    @Namebie - It sounds like our Buy Now listings may make sense for the domain you have in mind. They allow you to set a fixed price and list for sale.

    @effervescence - We do appreciate the feedback!

    @twiki - If our system does flag your payment method for potential "fraud" on the auctions platform, just reply to the email we send you to arrange payment with that and we can manually re-process the original payment - not a problem. PayPal is a great alternative but unfortunately we do not have control over their exchange rates.
     
    Last edited: Nov 19, 2020
  10. twiki

    twiki Top Contributor VIP Gold Account

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    You can't arrange payment. Couple minutes later that domain is taken by somebody else already. So there's nothing to pay for anymore.
     
  11. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    Perhaps I misunderstood - sorry about that. Feel free to DM me with specific details and I can take a look.
     
    Last edited: Nov 19, 2020
  12. monotheist

    monotheist Established Member

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    I purchased 3 domains with them. I have added SEDO TXT record to these domains. The TXT records doesn’t seem to propagate. They are neither showing up in MXTOOLS. The tech support seems to have no idea what they are talking about. No resolution till now. Below are the three domains that end with GLTD.
    ACE
    CLASS
    FIT
     
  13. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    Hello @monotheist - Can you DM me the Sav ticket number or your email address and Ill take a look?
     
  14. monotheist

    monotheist Established Member

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    Done. Thank you.
     
  15. BrandChimp

    BrandChimp Taking A Brake VIP

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    Bulk Management please 🤷‍♂️
     
  16. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    We are working on that as we speak!
     
  17. ArielT

    ArielT Top Contributor VIP

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    @Nick R

    On Sunday I won a domain at auction, had an issue to pay, fixed the issue the same day but SAV has not re sent the payment request since I won the auction

    I ask because it seems there are 2 business days to pay

    I've already emailed support today but no answer so far
     
  18. effervescence

    effervescence Account Closed (Disallowed)

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    I lost money on SAV. Little sad.
     
  19. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    If you just replied back to support today, they should be responding today as well. If you want to DM me your email address I can take a look as well.
     
  20. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    I would be happy to take a look into this if you DM me the details.
     
  21. ArielT

    ArielT Top Contributor VIP

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    Nick, I've just sent you a private message with the email and domain in question

    Thanks
     
    Last edited: Nov 24, 2020
  22. ArielT

    ArielT Top Contributor VIP

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    Thank you Nick, the issue has been cleared up
     
  23. jmaurya

    jmaurya Top Contributor VIP

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    @Nick R
    what payout process ?
    bank or paypal or other ?
    any payout fee ?
    fund can utilized ?
     
  24. alcy

    alcy Top Contributor VIP

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    do u think most of us will live long enuf to be able to sort our names on the site not by some spreadsheets hy expiration date..at least.. and most importantly...

    u are the only registrar who does not allow onsite sorting. ty

    p.s any black Friday promos?
     
  25. Nick R

    Nick R VIP Member Sav.com Staff VIP

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    Our support team ([email protected]) can help you with all of those questions.
     

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