Regfly (again)

[Kenny]

This support ticket should explain:

Where to start....
I renewed this name well within the grace period.
It remains in expired list.
You have Hi-Jacked MY property (again) and redirected MY property to a PORN site (by default?), thus devaluing MY property.
Your ethics are questionable to say the least, and completly unprofessional.
Just because ICANN allows (for the time being) this travesty, you are basiclly profiting from a loophole and stealing MY traffic.
Define "Grace Period".
You walk a thin line here, and this is one reason why when it hits the fan, Regfly will be covered with it.
Are my Hi-Jacked clicks worth that much?

Cherry-Picking our names.... lol. Good business policy for a hit and run company, not for a company here for the long haul.

I want my name returned and accessable NOW!

 

[America First]

This support ticket should explain:

Where to start....
I renewed this name well within the grace period.
It remains in expired list.
You have Hi-Jacked MY property (again) and redirected MY property to a PORN site (by default?), thus devaluing MY property.
Your ethics are questionable to say the least, and completly unprofessional.
Just because ICANN allows (for the time being) this travesty, you are basiclly profiting from a loophole and stealing MY traffic.
Define "Grace Period".
You walk a thin line here, and this is one reason why when it hits the fan, Regfly will be covered with it.
Are my Hi-Jacked clicks worth that much?

Cherry-Picking our names.... lol. Good business policy for a hit and run company, not for a company here for the long haul.

I want my name returned and accessable NOW!

Cy,
Sorry to hear it, they are the worst, they stole my money on a double charge on my CC and i never got the name and they refunded me only 29.95 back not the extra charge of 29.95 after 7 emails they said they could not refund the extra amount as they are not to blame that they did that. I have learned..........

 

[Kenny]

I never reg with them, but others do... then sell... and when I buy a name reg'd there, well.... what can you do but transfer it out as soon as you can afford the extra expense.

But Joker, my real beef is the Cherry-Picking... I have 3 names there I let drop still in my account and receiving daily renew emails after 2 months... and redirecting the url and moving to expired only on the "good" names... that is criminal.

 

[sdtrader]

The only thing that works at the regfly site is the billing page and the "specials" mailings that attract people to "attempt" registrations,transfers etc.

 

[FanCube]

Seems they where having some troubles while upgrading the site. For almost a week where they unable to renew domains and from what I was told by support do I not think it was only me but all customers that were unable to renew domains which is one of the most important features at a registrar

Think I will move my domains away when they are about to expire and only use RegisterFly when they have some promos. I hope things will change, they used to be a great registrar.

 

[Kenny]

Well after spending 1 1/2 hours trying to get support on the phone, when I do get through and start to explain the problem, I got cut off.

Member regfly has contacted me via PM and asked for details and offered to try to resolve this.

I would like to think they are working hard to settle this, and I hope for their sake the new system works out... to the benefit of the customers for a change.

Will keep all updated on progress.

Cyberian

 

[AdoptableDomains]

They still have hundreds of my names with their default contacts on my domains. The new bulk change script still doesn't work and they refused to manually change all of them myself. I have resorted to changing mine manually a few dozen a night, and at the same time getting auth codes, unlocking and transferring away. They have lost my 750+ names that I had registered with them, and don't really seem to care.

They just don't get it that it's serious to not fix a problem with whois contacts. My asking for next level support was pretty much brushed off.

I now have a support ticket entered May 8th about some unknown charges against my account that they have yet to make the first response to. Some support for a heavy user.

I recommend to NOT USE THEM. I am in the slow process of taking that advice myself, since they also refused to give me a complete list of auth codes when I asked nicely twice.

Yes, Paul V (username regfly here) has been helpful in the past. unfortunately, that care does not seem to be observed by anyone else in the company.

 

[ekal]

Don't they call them "Rapid Response Tickets"?

When I'm bored I play a game of putting whatever I think can think of thats funny, urgent or obnoxious in the support ticket and seeing how many weeks it takes RegisterFly to answer. I too have waited more than 3 weeks for replies.

 

[Kenny]

Adoptable,

And yet still to this day, we have no recourse, no power to make them own up to the countless (in your case alone 750+) possible criminal acts (by most standards) and incompetant service.

My hope is that when DNOA is firmly established as a force within the entire domaining community, the bells will finally toll for those that have consistantly denied us proper respect as a legitimate consumer base.

ICANN? lol.... ICANT!!! (not really funny)

Don't they call them "Rapid Response Tickets"?

When I'm bored I play a game of putting whatever I think can think of thats funny, urgent or obnoxious in the support ticket and seeing how many weeks it takes RegisterFly to answer. I too have waited more than 3 weeks for replies.

D00d, stuff like thats just plugs up the system more and hurts all of us... think about it.

Cyberian

 

[regfly]

Don't they call them "Rapid Response Tickets"?

When I'm bored I play a game of putting whatever I think can think of thats funny, urgent or obnoxious in the support ticket and seeing how many weeks it takes RegisterFly to answer. I too have waited more than 3 weeks for replies.

cyberian

As I explain in your PM, it was enom who redirected your expired name to a PORN page not us. The truth is in the "powered by enom" on the bottom of the page. Your matter has been resolved.

ekal:
Please PM me your username, I would like to verify your three week claim and see if we can help further

Mark:
We have spoke before, if you have an issue PM me


if anyone else has any questions or concerns please feel free to PM me

 

[ekal]

OK - having spoken badly about RegFly, I must say that I had nothing but a quick and friendly conversation with Paul. A PM to him and my problems were solved in minutes.

He also promised that RegFly were working on installing a new system and getting better fast.

Thanks!

 

[Kenny]

Mods and Mems,

This issue HAS been resolved, thanks to member regfly.
I give full credit to him, as a hard working and dedicated member of Regfly Staff for this closure.

This is my take on the present situation as explained to me by above member.
He states: (Slightly Edited by me showing the relevant content)

Ken

A few things, #1 the PORN page is actually put up by enom. If you see the bottom of the page is says "powered by enom" not us. #2 We are moving away AS FAST AS POSSIBLE from enom due to these issues. If a name is expired they will divert it to whatever they think makes the most money, usually porn. We did manage the activate the name so it will be live within the hour.

Let me know if there is anything else I can help you with.

And in another message:

The move to an accredited registrar will have some bumps as we are moving a large amount of names and are dealing with a very unwilling former partner. We are doing our best, we are giving it all of 110% to minimize any disruption to our customers. You may have had a negative experience but rest assured we are working hard to become one of the best providers in this business at our size.

I am inclined to believe many issues were, and are still, Enom generated and that Regfly's move from that base along with the dev of thier new (and I will say improved Nav) system has caused many of the problems encountered these past few weeks....
However.... there is an accounting due for past activities that are at the very least, inexcusable acts of corporate greed.

Now as to which company the blame for this rests on, the proof shall be in the pudding.
If in fact Regfly can turn thier company into a quality Reg House, this could set the standard for other Houses with histories of questionable business practice to follow suit. If Regfly can turn thier reputation around, then this would be a bonus to all domainers. But it wont be easy by any means.

For too many years now it has been an "Us against Them" relationship, with mistrust (Us) and contempt (Them) of and for each other. Let's hope this can and will change.

We will be watching, Paul. Show us your best. :tu:
Anything less I can assure you will be unacceptable.

Peace,
Cyberian

 

[AdoptableDomains]

Mark:
We have spoke before, if you have an issue PM me

Okay, I've PM'd you with a chance to make things right. If you can do it, I'll publicly state that you have done so.

Every company makes mistakes, but it's the response to those mistakes that make the difference. I can forgive mistakes that are appologetically corrected. I can't forgive those that are not corrected when asked, recur repeatedly without fixing the underlying problem, or are handled in an unfriendly or unbusinesslike manner. I sincerely hope you can also fix the bigger problem of letting first level support responses (or lack of) run your company into the ground.

 

[VisualArtistFrankBonilla]

Mods and Mems,

This issue HAS been resolved, thanks to member regfly.
I give full credit to him, as a hard working and dedicated member of Regfly Staff for this closure.

This is my take on the present situation as explained to me by above member.
He states: (Slightly Edited by me showing the relevant content)


And in another message:

I am inclined to believe many issues were, and are still, Enom generated and that Regfly's move from that base along with the dev of thier new (and I will say improved Nav) system has caused many of the problems encountered these past few weeks....
However.... there is an accounting due for past activities that are at the very least, inexcusable acts of corporate greed.

Now as to which company the blame for this rests on, the proof shall be in the pudding.
If in fact Regfly can turn thier company into a quality Reg House, this could set the standard for other Houses with histories of questionable business practice to follow suit. If Regfly can turn thier reputation around, then this would be a bonus to all domainers. But it wont be easy by any means.

For too many years now it has been an "Us against Them" relationship, with mistrust (Us) and contempt (Them) of and for each other. Let's hope this can and will change.

We will be watching, Paul. Show us your best. :tu:
Anything less I can assure you will be unacceptable.

Peace,
Cyberian

Cyberian, glad things worked out,and Regfly was found "not guilty". Maybe www.Registerfly.com is still guilty. But, based on all my dealings with Regfly in the past, I would say he was innocent (if I was lawyer!!).
Frank

 

[elimam]

if anyone else has any questions or concerns please feel free to PM me

PM sent.
please check & advice

 

[briman1970]

...if anyone else has any questions or concerns please feel free to PM me

Thanks for the offer to PM you with our RegisterFly problems. I have two.

Firstly, I paid for a name to be renewed a few days after expiration and got charged, but it never renewed and now customer support tells me they can't do anything because the name is in "renewal". They suggested I try to renew it again, but that would mean I would have to pay again. The name is sweetslots.com and it has been redirected to a "Powered by Enom" parking site. I have an email receipt from Reg'fly and a screenshot of the charge on my bank account if you need proof. I would very much like my domain back.

My second problem has been changing my DNS to ns1.sedoparking.com and ns2.sedoparking.com so that I can park my names at Sedo. I opened a support ticket, but the reply was that RegisterFly was busy working on implementing the new site and I would have to try again later. Well, I did try again later, and again, and again, and I finally got all but the following names to update:

(info provided in my PM to you)

I also need to confirm that the .it names have privacy setup on the who-is because I can't figure out how to do that on the new site.

Input from you ASAP would be greatly appreciated! I will let everyone know how this goes as well.

Thanks,
Brian

 

[FanCube]

if anyone else has any questions or concerns please feel free to PM me

Sent a PM to Paul. The issue was solved with in a few hours

 

[FanCube]

I have been using RegisterFly for more than a year and this is the first issue I have with the company so it is not like there is problems every single time you register a domain but of cause is it annoying when you run into problems and only can get the problem solved by sending a PM.

 

[LeDomain]

Have been with registerfly for a few years now. All the BS started when they moved away from Enom and started their own registry....

The new design still does not support bulk modifications, with more than several hundred names there. It has been my biggest pain in the rear..Not to mention issues with renewing names.

Again, there is a lot of issues with this company...Nightmare for high volume domainers.

 

[AdoptableDomains]

Have been with registerfly for a few years now. All the BS started when they moved away from Enom and started their own registry....

I've been using them since 2001. Most of my recent more serious problems do stem from the split. Almost every domain that did the combo renew/transfer to registerfly from enom had some problem of either whois being change or becoming inaccessible from my account. I don't think the scripts discriminate very well between enom and registerfly database domains. If you don't have domains under the old enom header, you may be okay with new RF registrations. When you have both right now, nothing seems to be working 100% correctly.

I think they are working on my problems right now, so we'll see what happens. I'm affraid of using the bulk change scripts right now as the create more problems than they fix.