RegFly does it again!!

[Kenny]

Hello Mods & Mems,

This is one I simply cannot believe.
I have a domain I went to change the NS on and got the error:

Migraines.TV
[Domain not found]

This domain is in my management portfolio and reg'd until end of Nov.
I sent in a support ticket and the response was...

[This Domain is EXPIRED Please check whois for details]

And a link to VS whois, which I ran and the results are as follows:

Domain Name: MIGRAINES.TV
Registrar: TUCOWS INC.
Whois Server: whois.tucows.com
Referral URL: http://domainhelp.opensrs.net
Name Server: NS1.CYBERIANDOMAINS.COM
Name Server: NS2.CYBERIANDOMAINS.COM
Status: CLIENT-XFER-PROHIBITED
Status: CLIENT-UPDATE-PROHIBITED
Updated Date: 11-mar-2006
Creation Date: 09-nov-2005
Expiration Date: 09-nov-2006

And This!!!!!

>>> Last update of whois database: Sun, 1 Oct 2006 20:01:34 EDT <<<

NOTICE: The expiration date displayed in this record is the date the
registrar's sponsorship of the domain name registration in the registry is
currently set to expire. This date does not necessarily reflect the
expiration date of the domain name registrant's agreement with the
sponsoring registrar. Users may consult the sponsoring registrar's
Whois database to view the registrar's reported date of expiration
for this registration.

So I go to Verisign because RegFly has not told me the date it
had expired, if it indeed had. This is what I get from Verisign FAQ's:

Why is the expiration date of a domain now visible in the Registry Whois?
The Registry now displays the expiry date for domain names because the ICANN Redemption Grace Period (RGP) Technical Steering Group recommended that the expiry date be displayed in Registry Whois in conjunction with the implementation of RGP.

Back to top

Why is the Registrar requesting that I renew my domain name when the Registry Whois expiration date shows that it has been renewed for one year?
When a domain name reaches its expiration date and is not renewed by the registrar, the Registry system performs an auto-renew on the domain name. The auto-renew extends the expiration date for one year whether or not the registrar has received payment from the registrant. For example:

Example.com is set to expire on March 27th, 2003. The following events will occur:

If the registrar does not renew this name with their registry prior to March 27th, the Registry will auto-renew the name for one year; even in cases where the registrant has not renewed the registration with their registrar.
The Registry auto-renews domain names the day after they expire. Therefore, on March 28th, the Registry will auto-renew the domain name for one year on March 28th.
On March 28th, the new expiry date will now read March 27, 2004.
The registrar then has 45 days during which they may delete the registration and receive a credit for the registry fee.
A good way to verify if your name has recently been auto-renewed is to do the following:

Check the Last Update Date field in whois. If this field states that your domain name was Last Updated the day after it expired, your name was probably auto-renewed.
Call your registrar.
Back to top

Why doesn't the Registry Whois display the original expiration date instead of the auto-renewed expiration date?
The Registry Whois system pulls the expiry date data from our Registry Database. As discussed above, since the Auto-Renewal process is conducted daily in the Registry database, the Whois will publish the auto-renewed dates. To publish anything different would be to contradict what is on file in the authoritative database. If the registrant does not renew the registration with his/her registrar, the registrar may delete the registration in the registry database.

I have PM'd member Paul V about this but his profile shows he has not logged in foe several days.
The biggest problem is I cant tell if it's in Grace or not, but the option to renew was still available... however it still sits in my regular folder, not expired names.
If it has expired and I was never notified it was due.... and the expiration date listed by them in my portfolio also is incorrect.. then it's on!!!

The Great Flame Campagin of '06 will start and I will not quit until RegFly is nothing but smoldering ashes and the Admin behind bars.

Those wipes are about as low a company as I have ever seen. May they all rot in hades for their contempt.

Cyberian

 

[inspiration100]

plain crap like usual. They pulled this exact thing on me. I've left them, never register and transfer asap if I must.

 

[ekal]

Please shoot me if I allow any of my RegFly domains to get within 6 months of expiry.

 

[maximum]

They are resellers of .tv's for Tucows, hence why shows-up in whois. Send the nuts the link to their own mess (saying it is expired, when it is not):
http://precow.tucows.com/cgi-bin/whois.cgi?domain=Migraines.TV&action=lookup

Let them explain that one. If they then claim it is not with them, contact (with a copy of their reply) to Tucows. Tucows will love them for that one. IF get no good answer by tomorrow, let me know...Got a nice thing or two to remind them of, since I originally had that domain through them.

 

[AdoptableDomains]

You can't trust any whois or account information at registerfly. Precisely why I moved over 700 domains away from them in the last 6 months. Anyone using RF for domains, better have another foolproof way to track your expirations and renewals, because you can't trust their system. Problems I've seen myself:

* Account shows names that have been transferred out to other registrars. (As of posting, my account shows I have 387 domains there, when in fact I have only about 10 left there...I think.)
* Account shows names that have been allowed to expire, long after gone.
* Account doesnt show names that should be in the account.
* Names in the account don't receive renewal notices if renewed by transfer from Enom, since they change the whois info to registerfly's contacts.
* Expired names in account don't show on renewal emails or third party tracking because they extend the expiration date of record for their own purpposes for auction
* Renewal emails have so many names that aren't actually in the account, that you don't trust them and have to hand verify.
* Domains become missing from account altogether. Sometimes with registerfly contacts and sometimes with own contacts. Some cases, Ive been told they were in another person's account.
* Domains have a contact of another unknown person, but remain in your account (presumed to be script error in changing whois of wrong name in wrong account.
* Renewal attempts fail multiple times, sometimes without email notification of the failure.
* Renewal notices that say renew failed, and you try again and again. I had several names say they failed and I kept retrying. Eventually, I found they had all worked and just not update the whois. Result was about 4-5 years renewal per domain unintended.
* Auth numbers on EPP domains are missing, wrong, or currupted, resulting in failed transfers out, even though you enter the auth number shown.
* Failed renewals are not credit back to account. (I suggest doing your own accounting audits of you balances).
* Contract or bulk pricing mysteriously gets removed from you account resulting in overcharges.
*support tickets being deleted instead of answered.
*promises of help never followed up on.

I could go on, but I think the above covers most if my problems there in the last few months.

Registerfly lost two domains of mine due to a multiple of the problems above a few months ago. I had a support ticket on this pending for over 90 days, and they finally deleted it instead of taking care of the problem.

It's not a matter of IF you have a problem with Registerfly, it's a matter of WHEN you will have a problem. If you haven't yet, I'm sure you will eventually. Poor service seems to be ingrained into their culture at this point. The more they grow, the worse it has gotten. Even Paul V can't seem to solve problems there any more, although he has seemed to try.

 

[kjmz]

Basically same thing happened to me at RegFly, horrible company in my opinion.

 

[cache]

when you call them at night, if you are on hold don't wait because last time I waited for 1.5 hours to be the "first in line", but the "first in line" is always the "first in line", never reached a real person!

 

[Kenny]

After PM'ing member RegFly, he got back to me and said he accessed my account, checked the domain and there were no issues. Also that he had not seen any support tickets regarding this issue in the system.

I signed into my account, and had no trouble changing the NS.

Checked my support ticket box and all tickets related to this had been deleted.

Wonder why they would delete these and leave all others?

Anyways, issue resolved. Except for the lost time and money.

 

[Prosperous]

After PM'ing member RegFly, he got back to me and said he accessed my account, checked the domain and there were no issues. Also that he had not seen any support tickets regarding this issue in the system.
I signed into my account, and had no trouble changing the NS.
Checked my support ticket box and all tickets related to this had been deleted.
Wonder why they would delete these and leave all others?
Anyways, issue resolved. Except for the lost time and money.

So do you still feel they should "all rot in hades"? :hehe:

 

[Kenny]

So do you still feel they should "all rot in hades"? :hehe:

Yes I do!!! Why shouldn't they? This is not the first issue.

And I have not received anything back from them regarding this except Paul V's response to my PM's that he found nothing wrong and no support tickets concerning any of this.
Not one word about this was a system error, or sorry sir, our mistake.
Somebody fixed it and made it look like it never happened.... except,
I have the responses to my tickets including the one that says the domain had expired.

With the support tickets being deleted I have to wonder if foul play was involved. And from past dealings I dont doubt it for a second.

This cost me time and money, again, and they couldnt care less.

 

[AdoptableDomains]

I've had support tickets that could (our should) be embarassing to them be deleted on at least 3 occasions. I suspect so that they can't be copied and made public.

 

[ATL.tv]

All this being said... How do you transfer domains to another account? (I've never had a reason to do it) I'm going to move my 25 over from RegisterFRY to my godaddy account, I've had nothing but a pleasurable experience with godaddy.

 

[AdoptableDomains]

All this being said... How do you transfer domains to another account? (I've never had a reason to do it) I'm going to move my 25 over from RegisterFRY to my godaddy account, I've had nothing but a pleasurable experience with godaddy.

1. If EPP domains (auth code), access your auth codes at RF.
2. Unlock the domains you want to transfer if applicable.
3. Go to Godaddy and process a transfer fo the domains entering the auth code if applicable.
4. Reply to the confirmation emails you get to allow the transfer.

Rembember that you can't transfer yet if registered in the past 60 days or if expired.

 

[ATL.tv]

Thanks AD...

Ironic passage on RF:

Domain Name Transfers
Tired of registrars with poor service or ones who lure you with cheap prices only to discover the "cheap" price really is not that cheap? Does your current registrar offer 24/7 phone support? Is your current registrar a "virtual company" running their business out of their home? Is managing your domains or purchasing new ones becoming cumbersome? Moving to RegisterFly cannot get any easier. In as little as a day you can transfer your domain name and start enjoying the benefits of RegisterFly.com

 

[FanCube]

RegisterFly used to be great but seems to have lost everything within the last year or two. I used to get fast and great support from the NP member RegFly when the normal RegisterFly support was unable to do the job, but I have got no reply to my last message and will for sure move away my domains as they come up for expiration.

 

[AdoptableDomains]

Thanks AD...

Ironic passage on RF:

:lol:

And reading between the lines...
-------------------------
Tired of registrars with poor service or ones who lure you with cheap prices only to discover the "cheap" price really is not that cheap?

Then come on over here and we'll make them look good.

Does your current registrar offer 24/7 phone support?

And boy will you need it here! We offer support 24/7... it just sucks and our people don't know anything or have authority to fix anything...That is 24 minutes a day, 7 days a month!

Is your current registrar a "virtual company" running their business out of their home?

Well, we're virtually NOT a company. We run our business on the roof of this building.

(You have to see this page! Their address is the 4th floor of a 3 story building. see photo here http://www.registerfly.com/info/about.php

RegisterFly.com, inc.
404 Main Street
4th Floor
Boonton, NJ, 07005
US



Is managing your domains or purchasing new ones becoming cumbersome?

Then come on over here and we'll show you the real meaning of cumbersome with our non-working scripts. Once we lose a few domains for you, you won't even have to worry about them any more.

Moving to RegisterFly cannot get any easier.

But just try getting away.

In as little as a day you can transfer your domain name and start enjoying the benefits of RegisterFly.com

You'll have lots of horror stories to tell on the domain forums, less money to worry about, and gain a lot of experience in fixing a wide variety of domain management problems. What more benefits could you ask for?
-----------------------------
Okay, you baited me on that one. :lol: :lol:

 

[sdtrader]

And reading between the lines...

Furthermore I am always amazed that someone would change font between different testimonials on a testimonial page. Is that supposed to suggest that the testimonials are in fact real and typed by different individuals?

haha

 

[ATL.tv]

And reading between the lines...

:lol: :bah:

 

[slider]

And reading between the lines...

I'm still laughing about their being on the 4th floor...:lol:

 

[ATL.tv]

4th floor

yea, the real estate agent sold them on the "open" floorplan and city views

maybe the customer service is so bad because there IS a load limit on the roof. only so many of their "professionals" can be up there at the same time. also, have you ever tried to get help on a cold, windy, or rainy day? i don't think they show up at all.