I initiated three domain transfers and it says Awaiting Release by Current Registrar for over a week

[Charley Lane]

Not sure who to complain to. ENOM is the register they are being transfer to, and they are being transferred out of centralnic, (which I despise). I've transferred hundreds of domains the same way to the same registers with no issue but now that I have three left and they seem to be locked for well over a week. The message is:

Transfer Pending - Awaiting Release by Current Registrar

I thought they had 5 days to release it?

Can I complaint to Icann or should I have ENOM do something? I like ENOM's system but their support is horrible for resellers.​

 

[katerleonid]

Maybe you can ask them about the issue or ask them to approve the transfer manually.

 

[Charley Lane]

I'm wondering who I ask, the support at both place are horrible. I've sent tickets and neither have replied. Maybe ICANN?

 

[MasterOfMyDomains]

What’s the domain status at icann? Send a screenshot or something with the name blacked out

 

[biggie]

Hi

was with enom for years and even had several sub accounts, but transferred all my names from them over to fabulous when they changed the resellers program and raised prices

imo…

 

[Daniel Owens]

Not sure who to complain to. ENOM is the register they are being transfer to, and they are being transferred out of centralnic, (which I despise). I've transferred hundreds of domains the same way to the same registers with no issue but now that I have three left and they seem to be locked for well over a week. The message is:

Transfer Pending - Awaiting Release by Current Registrar

I thought they had 5 days to release it?

Can I complaint to Icann or should I have ENOM do something? I like ENOM's system but their support is horrible for resellers.​

Under ICANN regulations, a losing registrar has a standard 5-to-7 day window to release a domain.
So time is left 2 more days, or contact losing register to expedite it. Otherwise after 7 days it should automatically be approved but if your register denies it icann can help.

 

[a v i x]

I once faced a situation where domains were stolen during transfer between registrars. Recovery took about a year and required escalation to company management.
Perhaps you should also try contacting company management directly.

 

[MasterOfMyDomains]

Its not a 5-7 day window. Sometimes it can take 1 day
They have a maximum of 5 days to complete the transfer from when it was initiated.
You got a link to the 5-7 day window?
Maybe i am wrong

Under ICANN regulations, a losing registrar has a standard 5-to-7 day window to release a domain.
So time is left 2 more days, or contact losing register to expedite it. Otherwise after 7 days it should automatically be approved but if your register denies it icann can help.

6.2 The Registry Operator shall complete the requested transfer unless, within five (5) calendar days, Registry Operator receives a NACK protocol command from the Registrar of Record.
https://www.icann.org/en/contracted-parties/accredited-registrars/transfer-policy-01-06-2016-en

 

[Daniel Owens]

@Charley Lane Any update on if you got transfer issue resolved?

 

[Daniel Owens]

Its not a 5-7 day window. Sometimes it can take 1 day
They have a maximum of 5 days to complete the transfer from when it was initiated.
You got a link to the 5-7 day window?
Maybe i am wrong


6.2 The Registry Operator shall complete the requested transfer unless, within five (5) calendar days, Registry Operator receives a NACK protocol command from the Registrar of Record.
https://www.icann.org/en/contracted-parties/accredited-registrars/transfer-policy-01-06-2016-en

You might be right it can take 7 days but I think the register has 5 days. "While the regulatory window is five days, the end-to-end process typically spans 5 to 7 days to account for administrative delays, verification steps, and registry finalization."