Problems, Bugs and Fixes at Afternic - Report Problems Here

[carob]

I suggest a new thread titled Problems, Bugs and Fixes at Afternic - Report Problems Here. Then we can all list our issues so Afternic have to fix them. These Afternic probs have been repeatedly flagged up across numerous threads on here over a period of time, including the need for 2FA. Godaddy own Afternic and have the resources and motivation to fix it - this risky mess is unacceptable and reflects badly on their brand.

For info, Afternic keep reverting some of my domains to "In Review" status for no reason, and I only know that if I log in there to check on them. Until I then ask support to take them out of Review they are not listed for sale and will not sell at Afternic.

@Joe Styler When can we expect Godaddy to take action on Afternic, including implementing 2FA?

 

[Haris]

It seems a bit unfortunate that we were thrown under the bus here

AfterNic is under the bus because of their own mistakes. Go ask Philip S. Newell why was he not replying to Daniel Sim's emails for 20 days and now suddenly got his head out of his ass and emailed everyone this:

Support: Please stop all these emails discussing this customer issue.

I will work with Camy to determine the necessary response and also develop a go forward plan.
Camy, do you have time for a call on Friday afternoon?

Regards Phil

Yea if Camy has time on Friday then they will think what to do about this issue, would've been easier if he checked his emails in the past 3 weeks. Go to him and check his email account, slap him on the back of his head and ask him what was he doing in the office, playing minesweeper?

we didn't know for almost a month that you needed to provide an ID

Was AfterNic relying on just one person to read the emails from Tipalti? I don't think that's the case, He must've CC'd the emails to others too especially the ones from Oct 9. But if he is sending emails to Philip only than still AfterNic should've known because he works at AfterNic! There can be no excuse for not knowing this.

And If you were not aware then why did Philip said "I have not heard anything back from our customer team yet…" on Sep 27? One week after according to AfterNic payment was released. After that Philip never replied to multiple emails from Daniel Sim. At least Philip knew that another ID was needed.

We can't see what they tell you on our screens.

Tipalti hasn't directly told me what conversation they had with you, I can see the conversation when they CC'd me. And you can check those emails too as they were being sent to Jason Polenick and [email protected] and now they have been sent to service@afternic and many other members of AfterNic by Tipalti.

Last email from Daniel Sim:

We have been reaching out since 9/20/2018 with Philip requesting them to reach out to you for this. We also informed them that if we did not receive the ID in a timely manner that funds would be blocked/seized.

We followed up multiple times asking for updates and did not receive anything. I apologize for the inconvenience, but like I explained in the previous message, a license from OFAC is required to release the funds. You or GoDaddy can apply for this license using the link below. I will also do my best in trying to apply for this license.

And an email from Kyle Medutis (Tipalti Compliance)

We are sorry about the delay in the situation. To clarify, all parties were notified when we requested the ID. We requested the information directly in the system for the payee on August 24th, September 20th, and October 11th. Below is the context of the email.
-----
Hi Muhammad Haris,

Our compliance department requires additional information regarding your account.

Please provide: full name, address, date of birth, place of birth, citizenship, and nationality.
Please also provide a scanned copy of your passport (or similar valid ID).

Please login to the payments section of your account to upload the documents.

Thank you,
The GoDaddy team.
-----

The way to recover is to get a license from the treasury: http://www.treasury.gov/resource-center/sanctions/Pages/licensing.aspx. We are double checking to see if there are additional steps to recover the funds.

We do sincerely apologize for any delay or issue this has caused.

Let me know if there are further questions or concerns.

I had already submitted my ID and it was not mentioned that my ID was rejected and I had to submit a new ID. I still logged in and went to the payment section where the option to upload the documents was not there, I reached out to support but received no replies.

When we found out you needed to send an ID in, we asked them to tell us where you are supposed to send it, what ID was needed, etc. We couldn't reach out to you to say - Send in an ID please. Where to? Sorry we don't know just send it? Which ID? Again we weren't told just send one. We had no response until after you sent the ID directly to them which was after the cut off.

Then Tipalti is at fault too, but I shouldn't suffer for your and Tipalti's mistake. I guess if AfterNic (other than Philip) didn't knew that another ID was needed "for almost a month" as you said above than you knew about it for no more than a week before payment was seized.. what should I say about it...

We take that pretty seriously and are following up with the vendor to make sure this doesn't continue. The team here is also looking at how to get you paid correctly without any further issues from the vendor or your bank

Think about this Joe, the domain sold AND transferred on 10th August and it has been 2.5 months. At most I should've received payment in 15 days, what if GoDaddy doesn't give you your salary for 2 months? And it isn't just these 2 months, I have no idea when I will get my money, it may take many more months unless you start a wire transfer of $2399 for me right now and wait for the seized funds to be released back to you.

Approximately how much time can it take?

 

[Joe Styler]

The accounting department and the support department are working on it. I can't give you a timeframe until I hear back from them.

 

[Joe Styler]

You will have a new payment issued next week.

 

[Haris]

You will have a new payment issued next week.

Thank you very much. I never thought you would do it, hopefully your funds will be released soon.

 

[main]

Please label PayPal payments to include the domain name in the notes. Without the domain name noted, it makes tax season incredibly difficult.

 

[Joe Styler]

You can go to your sold section and see all the sold domains. Or you can also go to the account section once you are signed in, on the left near the bottom and select statements. You can see all your activity for any given date range there, domain name, sale price, amount paid, commission etc.

 

[thekiller]

@Haris I also waiting for the payment for my 4 domains since January, every time it went unsuccessful, they are saying that my bank (UBL) is rejecting while bank says they didn't reject any payment. @Joe Styler won't help. I'm receiving Wire payments from namesilo, uniregistry, escrow within a few business days regularly but only afternic has issues. I have removed all my domains and will never use them again for the problems and headache they gave me.

Maybe if I do not get the payment in till next month, will donate all those 1461 USD to afternic. Despite numerous calls and emails, they are still blaming my bank and not accepting that their payment provider is having issues.

 

[Domain Monk]

Sold a domain 15 days back in fast transfer ..it's still no update

 

[main]

You can go to your sold section and see all the sold domains. Or you can also go to the account section once you are signed in, on the left near the bottom and select statements. You can see all your activity for any given date range there, domain name, sale price, amount paid, commission etc.

Neither the sold section nor the account section have all my Afternic sales. It's not even close. I have to rely on my own bookkeeping. When it comes to tax season, I like to crosscheck each item line-by-line. Asking for the domain name to be mentioned as a note in PayPal is not a big nor unreasonable request and would make everything easier. Especially when Afternic's reporting doesn't even work. I'm not the only one frustrated with this.

 

[Joe Styler]

If you need any updates you can email [email protected]. We have redone the support flows and hired more people and the average response time for us is much less than a day. There is no need to wait 15 days for an update.

 

[Joe Styler]

Neither the sold section nor the account section have all my Afternic sales. It's not even close. I have to rely on my own bookkeeping. When it comes to tax season, I like to crosscheck each item line-by-line. Asking for the domain name to be mentioned as a note in PayPal is not a big nor unreasonable request and would make everything easier. Especially when Afternic's reporting doesn't even work. I'm not the only one frustrated with this.

I understand the request. I didn't say it is not a valid request. I was just giving you an option. You can also email your account rep to ask them to give you your sales. Any sale from Afternic should be in the statement section.

 

[Josh Sexton]

Please label PayPal payments to include the domain name in the notes. Without the domain name noted, it makes tax season incredibly difficult.

Something like this is very much needed. Afternic payments do not work like clockwork. They seem to come at random intervals with more than a few occasional hiccups. With multiple sales running at once and continuously (using the same price points over and over), it's an absolute nightmare to track where you've been paid and what is still pending.

Factor in the fact that payments are sometimes bundled together, and the problem is even worse.

Trying to compile exact documentation for taxes is next to impossible, but I do have to give Afternic props for the comedy...

You can go to your sold section and see all the sold domains. Or you can also go to the account section once you are signed in, on the left near the bottom and select statements. You can see all your activity for any given date range there, domain name, sale price, amount paid, commission etc.

Huh?

For one, both of the sections you note are poorly organized with no export possible. Secondly, they show only a small % of the sales processed through Afternic. Going to the "Sold" section shows less than half of the names I've sold through Afternic. Same with the "view archive" link.

The "Statements" section is even worse. It shows 20 of 90 sales for the year.

And there biggest point of all... even if the info provided in the stated sections were complete, properly organized, and exportable, it would not solve the problem of knowing where payments have actually been fully processed and paid. That comes from verifying the payment landed in my bank account, which is important and next to impossible.

Neither the sold section nor the account section have all my Afternic sales. It's not even close. I have to rely on my own bookkeeping. When it comes to tax season, I like to crosscheck each item line-by-line. Asking for the domain name to be mentioned as a note in PayPal is not a big nor unreasonable request and would make everything easier. Especially when Afternic's reporting doesn't even work. I'm not the only one frustrated with this.

Same. And I have seen something like this done elsewhere when being paid both through PayPal and for bank transactions as well.

I understand the request. I didn't say it is not a valid request. I was just giving you an option. You can also email your account rep to ask them to give you your sales. Any sale from Afternic should be in the statement section.

I believe your customer support will have a hard time verifying that each and every payment for all sales have landed properly on my end. What I personally need is some sort of way to verify what a specific payment from Afternic is for. As of now, each payment received from Afternic is nondescript.

Better reporting on the Afternic site would be a big help too ( both completeness + exportability are severely lacking now), but that is not really the issue at hand.

 

[campout]

Neither the sold section nor the account section have all my Afternic sales. It's not even close. I have to rely on my own bookkeeping. When it comes to tax season, I like to crosscheck each item line-by-line. Asking for the domain name to be mentioned as a note in PayPal is not a big nor unreasonable request and would make everything easier. Especially when Afternic's reporting doesn't even work. I'm not the only one frustrated with this.

I'd like to see this implemented, too.

 

[MasterOfMyDomains]

You will have a new payment issued next week.

Another week has come and gone
Did daddy come through for you @Haris ?
Just doing some updating at afternic, this 50 names per page is pretty sad Joe

Sold a domain 15 days back in fast transfer ..it's still no update

Any news?

@Haris I also waiting for the payment for my 4 domains since January, every time it went unsuccessful, they are saying that my bank (UBL) is rejecting while bank says they didn't reject any payment. @Joe Styler won't help. I'm receiving Wire payments from namesilo, uniregistry, escrow within a few business days regularly but only afternic has issues. I have removed all my domains and will never use them again for the problems and headache they gave me.

Maybe if I do not get the payment in till next month, will donate all those 1461 USD to afternic. Despite numerous calls and emails, they are still blaming my bank and not accepting that their payment provider is having issues.

Your talking no payment for 10 months?
You gonna end up like @Arca
Still no sign of him

 

[Haris]

Another week has come and gone
Did daddy come through for you @Haris ?

Yeah they said the payment was released 2 days ago. Let's hope it will be in my account in a few days. I was not expecting them to do this though.

 

[japty]

Afternic suspends my account for reasons - "Your account has been terminated due to violations of the terms of service. No further information will be provided."

After asking politely for more information on why it was suspended, they ([email protected]) replied - "Your auctions membership has been permanently suspended due to violations of the Auction Membership and Terms of Service. No further information will be provided, the decision is final, and we consider this matter closed."

I have five pending transactions of which 2 domains have been transferred to buyers. No payment, or update from Afternic. Just that my account has been permanently suspended.


I contacted JoeStyler on Namepros detailing my ordeal and I only got one reply from him - "You're done using Afternic and we do not want any of your business".

Further mails have been ignored.

I still don't know how or what I did to get the account suspended. The funds from the sold domains are still in limbo.

@Haris @Joe Styler @MasterOfMyDomains @Arca @NYJimbo @creataweb and other esteem members of Namepros, how do I get my funds and if possible restore my account?

Thanks

 

[NYJimbo]

After asking politely for more information on why it was suspended.....

Are you sure there isnt any important information you are leaving out of this post ?

 

[japty]

Are you sure there isnt any important information you are leaving out of this post ?

I've thought hard and can't think of any reason why my account was suspended.

Only thing that comes to mind is 2 of the 5 domains that sold failed FAST TRANSFER. but I see no reason my account would be banned.

 

[NYJimbo]

Only thing that comes to mind is 2 of the 5 domains that sold failed FAST TRANSFER.

I doubt thats it, I think most people here who have sold at least a few domains have experienced that.

Have you had any disputes in any of your auctions ?

 

[MasterOfMyDomains]

Thanks for the dm asking me what you should do because @Joe Styler said - "You're done using Afternic and we do not want any of your business".
You want my answer? Wont be a nice answer.