NameSilo

Problems, Bugs and Fixes at Afternic - Report Problems Here

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I suggest a new thread titled Problems, Bugs and Fixes at Afternic - Report Problems Here. Then we can all list our issues so Afternic have to fix them. These Afternic probs have been repeatedly flagged up across numerous threads on here over a period of time, including the need for 2FA. Godaddy own Afternic and have the resources and motivation to fix it - this risky mess is unacceptable and reflects badly on their brand.

For info, Afternic keep reverting some of my domains to "In Review" status for no reason, and I only know that if I log in there to check on them. Until I then ask support to take them out of Review they are not listed for sale and will not sell at Afternic.

@Joe Styler When can we expect Godaddy to take action on Afternic, including implementing 2FA?
 
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GoDaddyGoDaddy
We have made hundreds of thousands of payments without issue.
From your perspective it is without issue for your company, but as my experience indicates, it's not without issue for sellers.

With increasingly strict banking regulations, more and more sellers will face this issue. As @Haris noted above, his bank warned him of receiving payments with false payment info.
You also receive an email letting you know your domain sold and what the sale amount was.
Sorry this is also incorrect. Afternic's bare bones domain sold emails do not list the sold amount.

This is what your sold emails look like FYI:
afternic sold email.png


It does not contain details such as the amount paid for the domain.

You're looking at this purely from GoDaddy's perspective. Instead, consider a bank looking into a wire transfer from GoDaddy for online advertising.

They then receive the email above as proof that the wire transfer info is false, and the screenshot is the truth. From their perspective, what does this email even have to do with online advertising income from GoDaddy? How can they they see "online advertising income" from GoDaddy, and draw the conclusion that the above email is that? As my account remains frozen, they've clearly not managed to draw such conclusion yet.

You work for GoDaddy, so of course you know that Afternic is owned by GoDaddy, and that Afternic's system is used by GoDaddy for selling domains, and that GoDaddy pays out domain sales payments for Afternic, etc. Banks don't have a clue about Afternic, GoDaddy, and domain sales,they simply want me to send them proof of activities that have generated online advertising income, as that is what you say the payment is for.

KYC and AML regulations are becoming so strict that banks do not have the flexibility and leniency, let alone mental gymnastics required, to accept that "online advertising income" from godaddy = "domain sales proceeds" from afternic... They require congruity and consistency between what things seem to be, and what they are. You are putting us in a situation where that becomes impossible.

Even if the bank believes the screenshot, they will then also have to conclude that GoDaddy must in fact be sending payments with deliberately false payment details. That's the best case outcome, and it's still a really bad look for us from the banks' perspective! Again, I do not understand why you are fighting against accurately labeling payments, why do you want to mislead banks and governments' banking regulators around the world, is GoDaddy gaining anything from falsifying payout details to sellers?

@Joe Styler - Is GoDaddy going to fix the issue and begin labeling wire transfers for domain sales as domain sales? It's really just about correcting 3 words in your SWIFT template, and it's really not difficult to carry out. Despite what you have claimed previously, you're not going to run into any compliance issues as a result of labeling payments truthfully (what kind of regulations would you be breaking?? What kinds of permissions would you have to seek from legal and accounting to start label domain sale payments as domain sales payments??). Or, are you just going to keep sending out payments with deliberately false payment information?
 
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Received this email today from [email protected]

Our compliance department requires additional information regarding your account.

Please provide: full name, address, date of birth, place of birth, citizenship, and nationality.
Please also provide a scanned copy of your passport (or similar valid ID).

Please login to the payments section of your account to upload the documents.

Thank you,
The GoDaddy team.
 
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I had an Afternic fast transfer sale yesterday, for a name that I had at NameSilo. I got the notification from Afternic and NameSilo like normal, but 7 hours later the domain had still not been "fast transferred" out of NameSilo to GoDaddy where it was bought.

So I e-mailed NameSilo support to see if they knew what the problem was. (Usually the name would've automatically transferred out within about 15 minutes.) They told me that Afternic's system was sending invalid info through the fast transfer API integration, and then they manually approved the transfer out.

So I just want to let people know about this and also see if anyone else has been experiencing any out-of-the-norm performance errors from Afternic.
 
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to GoDaddy where it was bought
I noticed that "fast transfer" from NameSilo may or may not be really fast depending on gaining registrar. Transfers where the gaining registrar is GoDaddy are normally almost instant. Transfers where the gaining registrar is NetSol or Registercom may be delayed. Transfers where the gaining registrar is dotster/mydomain family are... like roulette.
@Nat Hunt - how did you find that the gaining registrar was supposed to be GoDaddy (was it before the transfer happened?) Just a curiosity, I never saw gaining/selling registrar shown in afternic "domain sold" emails...
 
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@Joe Styler - are there any chances to make bulk afternic domain upload (csv) working again 24/7?

This is what I see:

Day 1: File is uploaded, but the system reports "successfully processed 0 domains".

Day 2: Works OK

Day 3: File is uploaded, but never processed. No reports are received. Neither about 0 domains, nor about _all_ domains.

Day 4: Works OK

Day 5: File is uploaded, but never processed. No reports are received. Neither about 0 domains, nor about _all_ domains.

...

?
 
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how did you find that the gaining registrar was supposed to be GoDaddy

I only knew it was Godaddy after the fact. But I did know beforehand that it was to be transferred out to somewhere else because I got an e-mail from NameSilo with the title "_____.com Domain Transfer Notification."
 
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I had an Afternic fast transfer sale yesterday, for a name that I had at NameSilo. I got the notification from Afternic and NameSilo like normal, but 7 hours later the domain had still not been "fast transferred" out of NameSilo to GoDaddy where it was bought.

So I e-mailed NameSilo support to see if they knew what the problem was. (Usually the name would've automatically transferred out within about 15 minutes.) They told me that Afternic's system was sending invalid info through the fast transfer API integration, and then they manually approved the transfer out.

So I just want to let people know about this and also see if anyone else has been experiencing any out-of-the-norm performance errors from Afternic.
I'm having the same problem, a domain registered at NameSilo listed for fast transfer was sold but I had to manually make the transfer.

Another domain registered at Dynadot also listed for fast transfer sold and it is asking me to make a manual transfer. The problem is that Dynadot has locked the domain so I can't push it to the Afternic holding account. I'm getting this error: "This domain is on hold with Afternic. Please wait until the lock period ends.".

It seems like the fast transfer system is down.
 
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@Joe Styler - are there any chances to make bulk afternic domain upload (csv) working again 24/7?

This is what I see:

Day 1: File is uploaded, but the system reports "successfully processed 0 domains".

Day 2: Works OK

Day 3: File is uploaded, but never processed. No reports are received. Neither about 0 domains, nor about _all_ domains.

Day 4: Works OK

Day 5: File is uploaded, but never processed. No reports are received. Neither about 0 domains, nor about _all_ domains.

...

?
I've been out of the office so I will ask around and see if something happened last week.
 
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I'm having the same problem, a domain registered at NameSilo listed for fast transfer was sold but I had to manually make the transfer.

Another domain registered at Dynadot also listed for fast transfer sold and it is asking me to make a manual transfer. The problem is that Dynadot has locked the domain so I can't push it to the Afternic holding account. I'm getting this error: "This domain is on hold with Afternic. Please wait until the lock period ends.".

It seems like the fast transfer system is down.

Thanks Nat Hunt and CarlosN and tonyk2000 for sharing. My Afternic sales have fallen off a cliff in the last month. I think there is likely a problem with Fast-Transfer with many registrars as of late. I also had sale where the domain was "held by Afternic" from yet another registrar different than NameSilo and Dynadot.
 
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@main What does "held by Afternic" mean?
 
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Hey @Nat Hunt. I have no idea. And the seasoned rep I was working with had never ever seen it either until recently. For me, my Afternic buy-now sales have basically disappeared though I am still closing some leads that the brokers bring to me.
 
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Oh, and there was also a transfer at GoDaddy that was canceled by the system. Premier Services was unsure why that happened and we needed to start it up again. A lot of bugs lately.
 
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Yeah I'm wondering if GDPR is screwing with Afternic's systems?

I've also heard some anecdotal evidence that others have seen Afternic sales drop way off over the past month or so.
 
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Received this email today from [email protected]

Our compliance department requires additional information regarding your account.

Please provide: full name, address, date of birth, place of birth, citizenship, and nationality.
Please also provide a scanned copy of your passport (or similar valid ID).

Please login to the payments section of your account to upload the documents.

Thank you,
The GoDaddy team.
Wow, seriously? I thought they couldn't get more hypocritical amidst their deceitful payment practices, but it appears I was wrong.

So GoDaddy is now carrying out KYC style compliance checks on Afternic users, where they surely will emphasize congruence between what documents you submit, and what details you've provided for your account. For sure they will expect your submitted documents to match the ID attached to your account and the person that's been paid. Imagine having your account under the name, Peter Thomas from South Africa, and then during the compliance check, you tell them that it was a lie, and that you are actually Steven Lee from Taiwan, and you've been sending payments to a false ID account. Would they be okay with that?? I doubt it! Things need to check out, that's what these kinds of compliance checks are looking for.

But at the same time, they are knowingly falsifying payments to their own users, so that we ourselves are set up to fail bank/gov led reviews of our account activities, as we have no way of properly accounting for the incorrectly labelled payments they are sending us. So they're doing intrusive KYC compliance style checks on customers, requiring accurate and truthful documents to be submitted. While at the same time willfully screwing us for our own KYC checks with our banks by preventing us from being able to provide accurate and truthful documentation of what we're getting paid for, as they are falsely labeling our payments (my bank account remains frozen with no updates thanks to GoDaddy's lies...).

If they have taken the position that KYC and other compliance checks don't matter, and therefore they can continue to falsify the payment details when they pay us, it's extremely hypocritical of them to then carry out their own compliance checks seeking accurate verification. If accurate evidence need not be submitted (which is the position GoDaddy takes in the case of our banks), then why do you request your own users to submit such info? Very hypocritical of GoDaddy.
 
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Same for me.
My Afternic sales have fallen off a cliff in the last month. I think there is likely a problem with Fast-Transfer with many registrars as of late. I also had sale where the domain was "held by Afternic" from yet another registrar different than NameSilo and Dynadot.

and a sold domain could not be delivered to the buyer at Godaddy.

Registrant Email: [email protected]
Registry Registrant ID: Not Available From Registry
Registrant Name: TDNAM Holding Buyer Unreachable
Registrant Email: [email protected]
 
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Afternic doesn't want to release my payout from a sale because the buyer is not responsive and he didn't take control of the domain!

Sedo always released the payout once they have control over the domain.

Afternic told me that if the buyer didn't respond, they will cancel the transfer and return the domain. WTF?!!

What about the funds? Will you hold it in your bank account collecting interest or will you refund it to the buyer after you charge "your" commission for "my" time and "my" domain?

The lose are all mine!

So, someone paid for the domain and he knows that the domain is now secured in escrow and he is on vacation or busy with other stuff or having a wonderful time with his family while I'm waiting for either him to show up after wasting my time or to get back the domain after losing other potential sales during this period of time?!!
 
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Soooooo

I've been adjusting my Portfolio and adding names....

come to realize..AFTERNIC HAS BEEN AUTO CHANGING MY MIN OFFER PRICES TO BE CLOSER IN RANGE TO THE BIN!

Example:
(name-BIN $2,488 make offer of $1,617 or more) !!!! WT* is this Afternic???>:(

I never use these kind of numbers all odd numbers for one (execpt6), and for two I though it was me until I've noticed this on SEVERAL of my names $xxxx BIn with some BS X,376 MIN that I DID NOT SET!!

This is bull.. this means we COULD BE MISSING LOWER OFFERS! ( AND wasting my time when I've one and Manually set the MIN OFFER..just to have it "Changed" :banghead:

AUTO SHORTING the GAP in your BIN and min OFFER! This needs to STOP!

Anyone else?
 
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AFTERNIC HAS BEEN AUTO CHANGING MY MIN OFFER PRICES TO BE CLOSER IN RANGE TO THE BIN
Do you mean that afternic bin domains are displayed on auctions.godaddy.com with 60% or so min. offer? Afaik it is by design. I had some cases where GD/Afternic agents contacted me with _offers_ for pure BIN domains, clearly configured as such (all 4 price fields with the same value) on Afternic. I promptly responded to these agents that BIN is BIN... not sure how they explained to buyers/inquirers that domain owner never had an intention to consider low(er) offers, contrary to what GoDaddy showed on auctions website.
 
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Yeah it's 65% exactly. GoDaddy takes liberty to insert a min. offer of their own choosing if your name is not in fast transfer.
 
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Soooooo

I've been adjusting my Portfolio and adding names....

come to realize..AFTERNIC HAS BEEN AUTO CHANGING MY MIN OFFER PRICES TO BE CLOSER IN RANGE TO THE BIN!

Example:
(name-BIN $2,488 make offer of $1,617 or more) !!!! WT* is this Afternic???>:(

I never use these kind of numbers all odd numbers for one (execpt6), and for two I though it was me until I've noticed this on SEVERAL of my names $xxxx BIn with some BS X,376 MIN that I DID NOT SET!!

This is bull.. this means we COULD BE MISSING LOWER OFFERS! ( AND wasting my time when I've one and Manually set the MIN OFFER..just to have it "Changed" :banghead:

AUTO SHORTING the GAP in your BIN and min OFFER! This needs to STOP!

Anyone else?
If you don't set any floor price, it is automatically set as 65% of BIN on both Afternic and GD auctions.

If you set a floor price, it is correctly honoured on Afternic but GD auctions still sets it as 65% of BIN.

This is what I was told when I inquired last time.
 
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