Also been having lots of problems with Afternic's "Transaction Assurance" recently. When I initiate account pushes, as per Afternic's own instructions, they often 5+ days to even accept the domain (and that is with me emailing them every other day telling them to accept the domain). TA Agents do not respond to messages 7/10 times. Also, sometimes they just take the domain into their holding account, but nobody moves it to buyer after that. For some TA agents, I do not know who they are since they don't reply to my messages, I need to send them "reminder" emails to move the transaction forward: Remember to accept the domain. Remember to push the domain to buyer. Remember to mark the domain as transfer completed. etc. This should not be necessary and TA's should strive to complete ownership transfer as soon as possible, as their delays and unresponsiveness is unprofessional and creates a really poor customer experience for buyers. Imagine sending Afternic thousands of dollars, and then facing lots of delays and difficulties in taking ownership of the purchased domain.
And I hope more support staff can be hired because
[email protected] usually takes 4-7 days to respond, and sometimes do not respond at all, and if you inquiry is about anything slightly complex you'll surely have to go back and forth with them for a long time before somebody actually looks into you issue (seems like they often try to improve their "efficiency" by copy/pasting boilerplate answers that are unrelated to the issue at hand, in the hopes that you will give up and stop bothering them). Also, never ask them two questions in one email. They always address the first question, and ignore the second. It's a must to send them one email per issue/question if you want help.
Some payments are delayed. I was notified 5 weeks ago that Afternic would pay me within 1-3 days for a domain, but for some reason I didn't get the payment until now, 5 weeks later than their stated 1-3 days. Fortunately, most payments are on time these days, but I wish payments could be sent out on time 100% of the time.
I also keep seeing a certain payment failure pattern every now and then, most recently one week ago, which is that somebody buys a name via Afternic but their payment is rejected, and they then buy the name from me at another platform without any issues. I have seen many payments rejected at Afternic, but not once had this issue at another platform. I find it strange that these buyers are able to buy these domains from me at other platforms with the same payment methods that Afternic rejected, and it therefore seems like Afternic's payment verification system is oversensitive at times, and as a result deeming good payments suspicious. Rejecting good payments is obviously not a good thing, though I have no idea what is going on behind the scenes. I just see sales failing at Afternic, and then immediately after, the name sells via another platform without any payment issues.
The "account summary" is not working for more than half a year. How about fixing it or just deleting it, instead of letting all your users face a broken dashboard every day?
Any updates on when we will get better account security? Expanding password character options from alphanumerics to also symbols would be a start. And making all login pages encrypted by default should be done as well, in certain browsers and on certain devices the log in page is still plain http with login info being sent over the web in plain text.
I'm still being asked to click on a link to verify my email address daily. Since first registering, I have never again received this email. It would be nice if the Afternic website would let me add the names and do the edits I need to, without inexplicably taking me to a page telling me to verify my account by clicking on a link in an email that never materializes (and doesn't need to be clicked, as this is just a glitch). At time the entire Afternic page just breaks down, with a plain text message saying that my browser is severely outdated. I have the latest editions of chrome and safari, so it looks like it's Afternic's website that is severely outdated, not my browsers. I'd prefer to use FireFox though, but no buttons on the Afternic page work when I use that browser, so it's impossible to even log in via FireFox. Hopefully these issues can be fixed, because nobody is going to sign up to Afternic to make an offer or buy a name if the website doesn't work in their browser.
