What's the fuss about Namecheap anyway?
I'm giving a new review of Namecheap based on my experience with them. I've had 2 emails not answered by them to date for the past 2 months...so I'm giving them a 2 for customer service. I just don't understand why people keep saying their customer service is so great. In total, I think 5-6 emails have never been replied to....going back over the past 1 year (out of a total of 10-12 emails I sent them).
Compare that to Godaddy (even though generic sounding) ...and thats a lot of difference. Just to be fair, for a brief period, Namecheap did reply back really fast (within a couple of hours), but now its same old support again.
That aside, everything else is ok -> to good. Interface is good. Features good. Price is not the best, but there is a free whois guard for the first year.
But, you know, a domain registrar or reseller that does NOT have a phone number and ONLY has an email HAS to make sure they answer their emails...and for that, they dont.
Not always, anyway.
[Edit] - Have been in contact with Jerry G, and hopefully, Namecheap support will in future, be the top notch support that it deserves to be.