Namecheap

[RJ]

Thread is for reviews of NameCheap

 

[-LB-]

Very good - but...

Well, I think NameCheap are awesome. Everything about them is fantastic, but the only bad thing is that the other day, I added some credit to my NameCheap account, and it never did show up. So I payed for credit that isn't even there! I got into contact with NameCheap, and their support is some-what slow.

It's a shame to write a review like this becuase I used to think they were really great, but ever since this happened and the lack of support, I had to rate it 7/10.

I hope this doesn't happen to anyone else because it did annoy me.

//Edit: Sorry, I rated support 4(1/2)/5 when I meant for it to be 2.

 

[meeven]

I am a namecheap customer since three years and I second what others have posted here about ease of use, quick DNS changes etc.

However, as others have pointed out, customer service has been none too impressive on the few occasions when I have needed it. The main problem has been the delay in getting responses and occasionally I felt they were canned replies, not a human answering.

The push domains to another user feature is great. It works exceptionally well, except for the Whoisguard subscriptions which were not pushed although I selected them. I had to log into the new account and enable them again.

I believe Namecheap can be everyone's favourite if they addressed three things: their higher prices, somewhat lacklustre customer service and lack of discount codes.

 

[H-O-V]

Great stuff....

They are a bit pricey but no issues at all with NameServers etc almost instant change and buying a domain is simple through them... Just my 2 cents

 

[networkmsia]

I love namecheap

This was my first ever registra when i entered into the Domaining world.

I love it because its FAST. Every changes you make happens within that very moment.

I have to agree customer service have not been perfect.

I will use namecheap for buying and selling domain because the PUSH function is super fast.

But for domains I wish to develop, I will use godaddy for their cheaper domains.

 

[Whizzdom]

Review

Excellent IMO

 

[Delixe]

Review

Very pleased with NameCheap. Simple as hell and great interface. No bullshit like godaddy, straight forward.

 

[1901gt]

Excellent customer service! Very happy with them so far!

Excellent customer service! Very happy with them so far!

 

[rugged]

Disappointed with support and will move soon

After reading a lot of positive reviews we moved some of our domains to Namecheap after the Registerfly.com meltdown and fiasco.

However, we have been unimpressed by the quality of support and occasionally felt we were right back there at Registerfly (shudder).

We had to constantly contact NC support - which we suspect is in India or Pakistan - to see what was happening with our transfers and to ask them to fix bugs in their interface. Occasionally we got 'attitude', sometimes we got nonsense and other times we got nothing.

Eventually all the problems and bugs were sorted out but after just escaping that sort of support environment we've decided enough is enough.

Other reviewers have found their support to be OK so maybe it was the influx of ex-RF customers which overwhelmed the system? But whatever happened we still plan to move our domains from Namecheap at the first opportunity.

BTW, we transferred other domains to Dynadot at the same time, all of which went through within 5 days without the slightest problem or having to contact their support even once! That's more like it!

 

[Koopa]

Fantastic

My regular port of call for domains, everything about it is good including the support

 

[1901gt]

Well, I think NameCheap are awesome. Everything about them is fantastic, but the only bad thing is that the other day, I added some credit to my NameCheap account, and it never did show up. So I payed for credit that isn't even there! I got into contact with NameCheap, and their support is some-what slow.

It's a shame to write a review like this becuase I used to think they were really great, but ever since this happened and the lack of support, I had to rate it 7/10.

I hope this doesn't happen to anyone else because it did annoy me.

//Edit: Sorry, I rated support 4(1/2)/5 when I meant for it to be 2.

You need to refresh your page in order to see the credit.

 

[Skinny]

Review

I use them and never had a problem. Customer support was fast.

Skinny

 

[hugegrowth]

I've had some names transferred to there from sales, they were ok for me.

 

[klarth]

Great Registrar, very happy

NameCheap is currently my favorite registrar. Although they are a reseller, they do it well. Their panel is easy to use and VERY functional, support is fast, domains at a fair price and overall they're just awesome. :D

 

[mktgmark]

I don't use them as a new registrar, but have purchased many names that were already there... never had a problem.

 

[mitchwah]

Members asking about my review:
First of, I had an account for a year or so, bought some names, pushed them, and so on. One day, someone pushed me some domains that were appearantly fraudulent - as a result they froze my account. I noticed this when I purchaced e85ethanol.net, and was logging in. I quicky emailed them, and received a responce 3 days later (after semi-daily emails to them.)
In their mail, they asked for my number, which I provided and was ignored for a week.
One week after that, they called at 9:00pm, when I was getting into bed. (I need to wake up early - what can I say?). They told me that I received a potentially fraudulent domain and they cant unsuspend my account till they sort their stuff out. Now, I have lost my account... luckily I sold my last one there 2 days before they locked the account. Anyways, it's still locked now... and I cant go around transfering every domain from NC to better registars, like Dynadot. Who, by the way, have prices $1.11 cheaper than namecheap, instant DNS updates and registration, and great support.. often within the hour. They also listen to suggestions. For example, I suggested for them to add a push feature rather than a pull one - it was added the next month.

If you have any questions about my review - post them.

NameCheap locked my account just a few hours after I registered and bought a domain from them. How stupid is that? They claimed I had too many log-in failures and now their fraud team locked the account. This claim is impossible and made-up since I only logged in once and that was to map the domain, also my username and password was pretty easy to remember. But before that problem, there seemed to be something wrong with their system because about 8 hours after I bought the domain, I made a WHOIS check to see if it was registered to my name. The result said "Domain is still available". I emailed their support and received a reply stating they are investigating the issue. After a while, they seem to have found the problem but the WhoIs registrar of my domain name is now Namecheap.com. I'm okay about that for the meantime, since I can change that when I log into my account right? So now, back to my present problem: my account is locked. I emailed frequently but received no satisfactory answers. Their customer representative is somewhat cheeky. They even have the gall to tell me to stop sending tickets with the same issue since it adds to the congestion. It has been a week now that they have locked my account.

Can someone please give me some advise on what to do? Does anyone know someone from namecheap.com here? please, please help.

 

[Kate]

NameCheap locked my account just a few hours after I registered and bought a domain from them. How stupid is that? They claimed I had too many log-in failures and now their fraud team locked the account. This claim is impossible and made-up since I only logged in once and that was to map the domain, also my username and password was pretty easy to remember.

Perhaps it was somebody else trying to force your accoun then ?

But before that problem, there seemed to be something wrong with their system because about 8 hours after I bought the domain, I made a WHOIS check to see if it was registered to my name. The result said "Domain is still available".

Whois info is not real time, it can take 24 hours to update.
However if you search again for domain availability your domain should be marked as registered (they are doing live checks with the registry).

I emailed their support and received a reply stating they are investigating the issue. After a while, they seem to have found the problem but the WhoIs registrar of my domain name is now Namecheap.com. I'm okay about that for the meantime, since I can change that when I log into my account right? So now, back to my present problem: my account is locked. I emailed frequently but received no satisfactory answers. Their customer representative is somewhat cheeky. They even have the gall to tell me to stop sending tickets with the same issue since it adds to the congestion. It has been a week now that they have locked my account.

Can someone please give me some advise on what to do? Does anyone know someone from namecheap.com here? please, please help.

I would suggest sending a PM to member enetwork. He works at Namecheap.

 

[mitchwah]

Perhaps it was somebody else trying to force your accoun then ?

Yes, maybe. Their reply made it sound as if its my fault and that I am kind of stupid to have caused this problem.

Whois info is not real time, it can take 24 hours to update.
However if you search again for domain availability your domain should be marked as registered (they are doing live checks with the registry).

Made some follow-up a few days after. Same Result. Anyhow, the domain are in NamesCheap's account now so that's okay. I only need to log-in to my account now.

I would suggest sending a PM to member enetwork. He works at Namecheap.

Thank you much. I will do that. And thanks for the effort to address my concerns.

 

[vinodkv]

Great good domain registrar

Namecheap is one of the best domain registrar i used, low price and good customer support, lots of options...

 

[GFXNow]

Review

The best registrar on the internet. I love it. Very easy to use and the price is just right.

 

[msk26]

Review

Great value, great service, Simple updates and navigation. Just what I need, less chaos.