Dynadot

warning Namecheap.com's Marketplace Questionable Policy

NameSilo

silentg

DomainRetail.comTop Contributor
Impact
6,779
I was part of a domain auction and ended up losing the auction to another bidder. That winning bidder tried to sell the domain before paying for it and didn't pay for the auction at the end since they couldn't find any offer within 2 day time period.

I was offered the domain for purchase but the problem was that the winning bidder had 17 bids in total and they only voided the winning bid. They wanted me to pay $2915 without removing the other bids. I went back and forth with their customer service team and they wouldn't see the issue. Worst of all their customer service team wasnt even reading the support ticket properly before sending the reply.

See the screenshot: Winning bidders bids are highlighted:

Screenshot 2022-03-21 at 11-01-09 meta.coupons is listed for sale - Place your bids now - Name...png


It took a twitter post and couple of days for them to notice the issue:


when they asked me to pay for it, they said there wouldn't be any penalty:
1647876842921.png


and then when they cancelled the auction the next day, they sent me the opposite e-mail:
1647876896835.png



This is their policy not to cancel bids.

1647876738337.png



This post is to warn others when you're offered to buy a domain that winning bidder didn't pay. Check the bidding history before paying.
 
Last edited:
15 0
•••
The views expressed on this page by users and staff are their own, not those of NamePros.

inforg

Top Contributor
Impact
1,051
Dynadot auctions do this too if I am not mistaken. You have the option to pay for it or let it go.
Everyone else dropped out at 799 - that is really what you should get it for in a fair process. Their auction, their rules though. Been there. I usually just walk rather than feel some kind of way about it. Especially with a $$$ gap this much.
 

LoveCatchyDomains

Top Contributor
Impact
1,230
Thanks for sharing that. It's amazing that someone would be selling the domain even before they bought it?! Curious things, these domain auctions.....
 

namezest

Top Contributor
Impact
1,799
Dynadot does not do this,, you all know me as someone who speaks his mind and truth. Namecheap is definately strating to follow in Godaddy foot steps. Fed up with sham & scam Need others to talk to me via pm.. I have an answer.
 
Impact
896
Thanks for highlighting this @silentg.

I have just had my account (customer since 2004) banned today due to these bizarre business practices.


So I can assure you there is a (harsh) penalty.

disabled.png


I have been asked to pay my top proxy bid in a number of auctions where the other bidder was non-paying.

I understand the Namecheap marketplace is new and not perfect, but despite numerous attempts I was unable to reach a support team member who could understand why this was unacceptable.

Perhaps we can get an official response from Namecheap as to why it is a policy to force users to pay for proxy bids when the other bids are not legitimate.

@tamar Would you be able to get an answer on this?
 

Avijit Roy

Top Contributor
Impact
4,843
Faced same issue yesterday, Was bidding on a name. I was the first bidder, a guy came and keep outbidding me. Yesterday I received a mail about the non payment of auction. His all bid should be void, since there are two of us. Namecheap told me to pay my highest bid. I did not want to lose the domain. SO I PAID.
 
Impact
426
Keeping the shill bids in the price in unethical. Your thread title is way too polite, but thank you for the warning.
 
Impact
896
Faced same issue yesterday, Was bidding on a name. I was the first bidder, a guy came and keep outbidding me. Yesterday I received a mail about the non payment of auction. His all bid should be void, since there are two of us. Namecheap told me to pay my highest bid. I did not want to lose the domain. SO I PAID.

Thanks for sharing Avijit. This definitely sounds frustrating when you want the name but don't get a fair price.

I have been in this situation and even though I wanted the name I did not pay.

Amazingly the domain was re-auctioned a few days later and the very same bidder (who did not pay the first time) was able to win the auction again.

By the end I just did not bid against this user because the outcome was always the same. They bid me up to the top of my proxy, then a few days later I get the bill as the second placed bidder.

And yet this account is still active when I know they have skipped the bill on at least a dozen auctions.
 

silentg

DomainRetail.comTop Contributor
Impact
6,779

silentg

DomainRetail.comTop Contributor
Impact
6,779
Last edited:
Impact
896
Just bumping this to ensure any ongoing problems can be relayed.
 
Impact
8,734
I had the same issue. I didn't even know and have paid for a couple names before but I got two runner up bids today by the same bidder.

Worse, they don't penalise the first bidder soon enough but will penalize the runner up.

This is highly unfair.
 

karmaco

Top Contributor
Impact
11,340
While I agree NameCheap should ban non payers and not force 2nd bidders to pay, this kind of nonsense happens everywhere by unethical domainers. Bid your max and walk away. Don’t engage in a bidding war.
 
Impact
428
This stuff happens in the real world boys! Good luck on the next auction!
 

silentg

DomainRetail.comTop Contributor
Impact
6,779
Last edited:

silentg

DomainRetail.comTop Contributor
Impact
6,779

kesen

Established Member
Impact
124
Same experience, terriable on NameCheap.
They need to leart to Godaddy, to remove all bids that the giving up payment bidder.
 
Impact
426
Same experience, terriable on NameCheap.
They need to leart to Godaddy, to remove all bids that the giving up payment bidder.
According to this thread their CEO says that should no longer happen, contact him
 

Way3

Branding and Domain InvestingUpgraded Member
Impact
324
I'll chime in and say I think their whole auction process is suspect, at best. I tried it today after reading the various posts here and on Twitter.

In one instance I submitted a bid with over a minute to go on the auction, there were no other bidders registered on the system, it didn't take. Went to submit it again with over 30 seconds to go, and still nothing. Third time, oh sorry, auction has ended. And it showed an "ended" status (as one would suppose it would, if there were no bidders). Note that other bids I was placing on other domains were taking just fine during this time period.

On other auctions I was watching for domains with no bidders, after the auctions had ended certain names (some were valuable ones imo) went to a "cancelled" status.

1domaina.png

I asked their Customer Service about this, and was told, all domains go to a cancelled status if the bid wasn't paid on time - but there were no bidders reflected and I was watching them all morning long. But the one where my bid didn't take didn't go to a cancelled status ever.

Perhaps there's a glitch. Perhaps they show as "ended" first and then flip to "cancelled." But the process just feels off, as do the explanations.
 

silentg

DomainRetail.comTop Contributor
Impact
6,779
Sounds like a bug. If you bid under 5 minute mark then auction gets extended. Timer resets and starts from 5 minutes.

If a domain gets no bids then it goes into cancelled status. Some domains do get relisted for another 10 days auction and others go to the drop.
 

Way3

Branding and Domain InvestingUpgraded Member
Impact
324
Sounds like a bug. If you bid under 5 minute mark then auction gets extended. Timer resets and starts from 5 minutes.

If a domain gets no bids then it goes into cancelled status. Some domains do get relisted for another 10 days auction and others go to the drop.
As I mentioned, I'd buy that it's a bug - but they weren't offering that as an explanation so....
 

slide_show

Established Member
Impact
14
Can anyone explain this? This is on a live auction with several days remaining...
Looks a like the shill has taken this guy all the way to his maximum, then somehow cancelled the bid?

nc.jpg
 

silentg

DomainRetail.comTop Contributor
Impact
6,779
This is still happening at NameCheap. 2nd Bidder has paid for the auctions.


1662923635286.png

1662923777421.png

1662923863856.png
 

silentg

DomainRetail.comTop Contributor
Impact
6,779
49448
Another auction without paying bidder. This domain got relisted for auction again.
1663095639343.png



This bidder "b9d2acc80da8" is still an active at NameCheap. Even though the bidder should've been banned, he/she is allowed to bid up auctions. Reported it to them yesterday and no action has been taken.

Screenshot 2022-09-18 at 20-27-44 i.p is listed for sale - Place your bids now - Namecheap.png

Screenshot 2022-09-18 at 20-27-26 nfts.pro is listed for sale - Place your bids now - Namecheap.png

1663618829109.png
 

Attachments

  • Screenshot 2022-09-18 at 20-27-36 i.p is listed for sale - Place your bids now - Namecheap.png
    Screenshot 2022-09-18 at 20-27-36 i.p is listed for sale - Place your bids now - Namecheap.png
    136.8 KB · Views: 12
Last edited: