My horror story with HostBig.net
First of all I would like to point, that I was looking for a hosting from few monthes because dedicated server was for me too much to pay and I didn’t use it. I started to use a reseller hosting from HostBig.net, which appeared a really bad mistake. Maybe the worst I’ve never made.
I went to their website and I read their information and I talked with the live support. The head of HostBig.net is Chris and in the same time he is the only worker of the company. I discussed with him about their refugee program and everything seemed to be okey. They helped me to transfer to their hosting and in a day everything was working. First week, okey. Everything went okey.
Well, then the problems started to come. The hosting started to lag very much. The owner kept blaming on me with the lag because I had few proxies. Yes, I heard what he said and I deleted the most big proxy and left few, which didn’t use even 20 gb of BW together. The proxies weren’t so active. The server kept lagging and it seemed to be that it had nothing to do with me. Then the owner said he had installed server optimization programs. 16 hours of downtime!!!! In their TOS there was written; 99.5 % uptime. Well, he gave me a free month for this problem. Few days passed with the lagging service and I tried to manage. Sometimes the server was so slow, that I couldn’t even access my sites.
After few days I caused again 10 hours downtime. When the owner came; “There wasn’t any downtime” My clients were blaming me because of this downtime and I had all the proofs it was down. He ignored me completely. I lost few clients as well. My proxy traffic dropped and it almost dead. I started to working with promoting and the traffic increased slowly again after that. 2 days after that.. down again, for 7 hours. Why? No-one can know that. Everytime it was down, I got answers like; “Theres problem with server, technicians are working with it”. The owner does not have any kind of experience how to run a hosting company. The server is managed by Layered Tech, which is very slow, because he can’t do anything without emailing them etc.
Ok, now comes the best part. Weeks passed like that, continous downtimes, problems, hitting my head to the wall etc. Now one day I asked the server admin, if it’s possible to get FreeType installed on the server. Yep, that’s what happened actually. He started to install it and he discompleted it. It turned to error and I don’t know how he did it but he made freetype installation to get the server files non-accessable for 36 hours! the server was so long down! Believe me, I lost amount of traffic with all my sites. I’ve got this time enough from this. The server was doing strange things on the sites. When accessing my websites it let you download some strange file. Now I turned my head, I had suffered too long for this very bad hosting. I were hosted for almost 2 monthes and I don’t remember even one day when there wasn’t some problem.
But NOW comes the best part. I said for the admin that I am going to move in new host because the problems because I had added him on my msn to get support previously. Now he started to say bad words for me and saying that I was wasting his time and that I am timewaster. He said I’m like shithead and etc stuff. He terminated my account without a one reason saying; “You were spamming”. The spamming came strangely after I said I was going to move in new hosting account. He disagreed to give me even my sites . I lost data worth of much money because I was hosting many sites on the server. I had to refund many of my clients and the most bad thing is that I lost traffic on my most of sites, so there isn’t revenue even to cover the payment. I moved on ServerRhino.com and now I’m trying that.
My suggestion is that you will beware this host. You don’t want to experience the all bad things I experienced.
First of all I would like to point, that I was looking for a hosting from few monthes because dedicated server was for me too much to pay and I didn’t use it. I started to use a reseller hosting from HostBig.net, which appeared a really bad mistake. Maybe the worst I’ve never made.
I went to their website and I read their information and I talked with the live support. The head of HostBig.net is Chris and in the same time he is the only worker of the company. I discussed with him about their refugee program and everything seemed to be okey. They helped me to transfer to their hosting and in a day everything was working. First week, okey. Everything went okey.
Well, then the problems started to come. The hosting started to lag very much. The owner kept blaming on me with the lag because I had few proxies. Yes, I heard what he said and I deleted the most big proxy and left few, which didn’t use even 20 gb of BW together. The proxies weren’t so active. The server kept lagging and it seemed to be that it had nothing to do with me. Then the owner said he had installed server optimization programs. 16 hours of downtime!!!! In their TOS there was written; 99.5 % uptime. Well, he gave me a free month for this problem. Few days passed with the lagging service and I tried to manage. Sometimes the server was so slow, that I couldn’t even access my sites.
After few days I caused again 10 hours downtime. When the owner came; “There wasn’t any downtime” My clients were blaming me because of this downtime and I had all the proofs it was down. He ignored me completely. I lost few clients as well. My proxy traffic dropped and it almost dead. I started to working with promoting and the traffic increased slowly again after that. 2 days after that.. down again, for 7 hours. Why? No-one can know that. Everytime it was down, I got answers like; “Theres problem with server, technicians are working with it”. The owner does not have any kind of experience how to run a hosting company. The server is managed by Layered Tech, which is very slow, because he can’t do anything without emailing them etc.
Ok, now comes the best part. Weeks passed like that, continous downtimes, problems, hitting my head to the wall etc. Now one day I asked the server admin, if it’s possible to get FreeType installed on the server. Yep, that’s what happened actually. He started to install it and he discompleted it. It turned to error and I don’t know how he did it but he made freetype installation to get the server files non-accessable for 36 hours! the server was so long down! Believe me, I lost amount of traffic with all my sites. I’ve got this time enough from this. The server was doing strange things on the sites. When accessing my websites it let you download some strange file. Now I turned my head, I had suffered too long for this very bad hosting. I were hosted for almost 2 monthes and I don’t remember even one day when there wasn’t some problem.
But NOW comes the best part. I said for the admin that I am going to move in new host because the problems because I had added him on my msn to get support previously. Now he started to say bad words for me and saying that I was wasting his time and that I am timewaster. He said I’m like shithead and etc stuff. He terminated my account without a one reason saying; “You were spamming”. The spamming came strangely after I said I was going to move in new hosting account. He disagreed to give me even my sites . I lost data worth of much money because I was hosting many sites on the server. I had to refund many of my clients and the most bad thing is that I lost traffic on my most of sites, so there isn’t revenue even to cover the payment. I moved on ServerRhino.com and now I’m trying that.
My suggestion is that you will beware this host. You don’t want to experience the all bad things I experienced.
