GoDaddy Bugs

[Recons.Com]

First, GD is my favorite registrar so far.

Second, they do have bunch of bugs and the fact that they don't go away for months and years while new ones pop up regularly just baffles me.

Anyway, in this thread I will be posting the issues I am having and hopefully with the help of the magnificent @Joe Styler something starts happening.

So, the fresh one:

For about one week now, in the GD new interface, I select certain sorting of the names (let's say by appraised value) and it shows me first 500 names, then if I click the arrow for the next page, it gives me the rotating circle saying "loading" that won't go away for hours (yes, I have tested, while doing something else).

What worries me is that the new interface will become the only one, while it still lacks most of the functionality of the old one, but that is another thing for now.

 

[Joe Styler]

https://www.godaddy.com/help/transferring-expired-domain-names-5019

 

[Recons.Com]

https://www.godaddy.com/help/transferring-expired-domain-names-5019

Thank you! It is great to see progress!

Few things that haven't changed:

1. folders are still messed up. My 4L.com folder has bunch of other names there and I cannot delete them from there. Meaning, I reenter the folder and they are there.

2. If I search and select names to perform bulk action, it just does that on the selected one from the last screen, although it clearly shows 12 names selected, for example.

3. Selecting and choosing forwarding for multiple names doesn't work, if nameservers are not GD ones (before, it could do both steps in one go, basically saying that we will change the nameservers). So now I change the nameservers first. Extra step.

4. Even after that, setting forwarding the first time and clicking submit doesn't do anything. So you need to close the pop-up, reopen repeat the same exactly and then it works.

5. Refreshing loses all selections. And you have to refresh somethimes, because that loading circle can go for 10 minutes without proceeding. And then all the work lost. I was going through 3600+ names, choosing to change forwarding for some names. I had found 90 and selected them going through 5 pages, on page 6 it got suddenly stuck. Waited out 10 minutes, still rolling. Then refreshed and ... nothing selected. Repeat again. Very annoying.

6. This wasn't in the old one too, but why not to add ability to filter by the length of the names? Then I won't need folders for it or go through inventory to check again if I added more that satisfy that parameter. Why we still cannot sort by forwarded URL, by nameservers? It should literally take 1 hour for someone to implement it and make possible.

I have more than doubled my portfolio with you in last 1-1.5 years, but if I am to continue to grow with you and go into tens of thousands of names, I need proper functionality. I am already wasting too much time with this simple things with 3600+ names.

 

[Optimal Names]

My frustration with GoDaddy and the bugs on their site has finally hit a wall. I've been a customer since early 2003. I have seen it evolve (or devolve if you want my opinion) into what it is today. But lets leave opinions aside for now. Here are the facts of what I encounter, daily, trying to manage my domains and my account there:

After receiving this error

I am forced to another browser. Not many customers can do this or know how to install another browser. I refuse to clear my cache every 10 minutes just to get a site to work. Doing that screws up other sites that I visit, it logs me out of gmail, it is a real PITA not to mention, most people just dont know how to do that. I think of my parents in a time like this - how would they be able to use GoDaddy? When people ask me, I tell them to go elsewhere now. I dont want them coming back to me complaining about this bug and that bug and this interface error and that doesnt work properly..

Eventually I am in using another browser.

How could receipts have passed testing? I've been waiting years for it to get an overhaul and now it absolutely sucks. I want to manage my order history. I have receipts with GoDaddy dating back to early 2003.

So lets say I want to view a receipt from a date range of March-01-2003 to December-31-2018, thats usually a simple thing - right? Not with GoDaddy. They have somehow Fakakt that functionality...

You have to go to filters and then chose date range. The range defaults to "today" through "today" fill in "today". In my case its December 17, 2019. OK. Now I want to select a START DATE. To get the start date I want (March 1, 2003) I have to click the left arrow on the left side of the "from" calendar from where it defaults (December 17, 2019) and click ALL THE WAY BACK to March of 2003? Why? Count those clicks, one for each month. That is a total of TWO HUNDRED CLICKS! My hand is numb. Now I want to choose my end date. Well, for whatever reason I cant imagine the right side "end" date calendar "follows" you with each of those 200 clicks to remain 30 days ahead of the left side "start" date. So if I want my end date to be TODAY, which I do, I must click BACK another TWO HUNDRED CLICKS! So now I have made 400 clicks.

Are you all still with me? I've now clicked 400 times. Well, not really, I am not that stupid. I cleared the filter and decided to just scroll down and when I get to the bottom of the page I click load more

and I do that until I have reached the end of my order history, 1529 receipts.

BTW, I am not a UI designer by any stretch but I do notice the massive waste of space on this site. There is white-space everywhere. I have a 17 inch monitor and very good resolution. I can only see FIVE receipts at any time, above the fold. What a waste of space. I know that in the past I used to see much more on one screen and there has been this trend toward of showing less. Why. All we are doing is clicking and scrolling.

So I scroll down, each time it loads 250 more receipts, and I do that a handful of times until all 1529 receipts are showing. Thats faster than their calendar method but still a PITA. OK, so lets create one large CSV file for me to play with...

nope. wont let me.

So now I figure I will export two files, one of 1000 orders and the other of 529 orders. How to do that.....

Well, I cant. I am right back to the absurdity of clicking forever until I reach that 1000th receipt, the limit they imposed on exports.. No matter which way I go there is either an error or a non-thought-out UI standing in my way of being productive. My time is worth money and I am wasting both when using my GoDaddy account. And this company will earn several billion dollars this year - very sad to show for.

This is not rocket science stuff here. We're not landing rovers on Pluto. Its data, no graphics at that - just letters and numbers. Why does it need to be so convoluted?

GoDaddy, you really dont want me to use your system do you.

 

[tonyk2000]

Separate GD-only browser (with everything allowed, no privacy extensions or adblocking or anything similar, GD website likes to track customers) is something I had to switch to long time ago. I would have no issues cleaning cache (or, to be more specific, clean everything each time the browser is closed). Whatever browser is the main one, it should be possible to select some chrome clone as an extra godaddy-only browser - brave, opera, chromium, vivaldi just to name a few. And install it together with the main one on any platform - be it mac, win or linux.

What should regular customers (who are not domainers) do is still the question...

 

[carob]

What should regular customers (who are not domainers) do is still the question...

Just enjoy the mud bath, it's good for you, people pay good money to go to thermal baths and sit in hot mud. Then again, not sure Godaddy's big ball of mud is so hot, but it sure is sticky...

https://en.wikipedia.org/wiki/Big_ball_of_mud

In computer programs
The term was popularized in Brian Foote and Joseph Yoder's 1997 paper of the same name, which defines the term:

A Big Ball of Mud is a haphazardly structured, sprawling, sloppy, duct-tape-and-baling-wire, spaghetti-code jungle. These systems show unmistakable signs of unregulated growth, and repeated, expedient repair. Information is shared promiscuously among distant elements of the system, often to the point where nearly all the important information becomes global or duplicated.

The overall structure of the system may never have been well defined.

If it was, it may have eroded beyond recognition. Programmers with a shred of architectural sensibility shun these quagmires. Only those who are unconcerned about architecture, and, perhaps, are comfortable with the inertia of the day-to-day chore of patching the holes in these failing dikes, are content to work on such systems.

— Brian Foote and Joseph Yoder, Big Ball of Mud. Fourth Conference on Patterns Languages of Programs (PLoP '97/EuroPLoP '97) Monticello, Illinois, September 1997

 

[Sinh]

@Joe Styler Are you there? I have a domain having an issue with transfer pending and I have sent 3 emails to [email protected] during 1 week but I haven't received any feeback.

 

[wwwweb]

@Joe Styler Are you there? I have a domain having an issue with transfer pending and I have sent 3 emails to [email protected] during 1 week but I haven't received any feeback.

I have noticed the transfer verify service is no longer verifying, they are just waiting 5 days, and releasing. They maybe overwhelmed, usually takes 2-3 days to get a response.

 

[Joe Styler]

I responded, sorry for the delay.

 

[Sinh]

I responded, sorry for the delay.

Thank you, i am still waiting for them. I sent several emails but no answers.

 

[wwwweb]

The transfer verification holds are causing bigger problems in terms of expiring auctions are closing, people are paying, and then they are transferring out after the fact since they are on hold for 5 days. Otherwise the domains would be expressed out, and not even get to the close, saving everyone time, and money.

 

[Sinh]

Finally, the pending transfer has completed today. Thank you.

 

[Joe Styler]

Sure sorry about the delay.

 

[tupungato]

Is it a bug? I don't even know what it is.
I have notifications that won't go away. They say stuff like "Default Renewal Product - DO NOT SELL ON SITE is cancelled" and "Default Renewal Product - DO NOT SELL ON SITE and 0 other product(s) have been cancelled".

Screenshot attached.

 

[Joe Styler]

Thanks I let them know and they said they are aware of it and working on it.

 

[Windoms]

@Joe Styler don't know if it belongs here but Uni market domains are now automatically added to afternic.
If you try to add a uni market domain on afternic, it will say domain already on afternic, and you have to remove it from uni market first, before you can add it.
Then you can add back to uni without any issues.

Before figuring it out I contacted support to have domains removed from afternic, they did, and it also removed them from uni market.

So there's a bug.

 

[tonyk2000]

@Joe Styler don't know if it belongs here but Uni market domains are now automatically added to afternic.

It is the worst setup one can imagine... Now, in order to resolve ownership conflicts, which are still frequent with both Afternic and Uni as they do not bother to verify ownership, one may need to equally check and remove domains from both places... Yeah it makes sense to do this regardless, but it is an extra task. I do check and request removal of my domains listed by others in all marketplaces, Uni including, but Uni was always a low priority...
Thank you @Windoms for noticing this!

 

[Windoms]

Also when you remove from Uni it takes 5min to propagate to afternic than youre good to go.

Also I believe if you leave on Uni default make offer without setting specific minimum offer amount, it will show minimum offer $10,000 at afternic partner registrars (I only checked godaddy, was the case for about a dozen domains).

 

[suitedbrand]

Bought a closeout domain on Dec 16, which should've been ready on Dec 18 according to my bidding list. After it didn't show up im my account by Dec 20, I checked the bidding list again and the domain wasn't there anymore.

So I contacted support and they told me, there's no guarantee for domains from other registrars to be delivered and that the previous owner renewed the domain.

I got refunded for closeout domains in the past, so I know this is a possible scenario.

But this case is odd.

• It looks like the domain was transferred from Namecheap to GoDaddy on early Dec 19 (within the normal time frame for the domain to show up in my account).
• A refund wasn't issued automatically. Only after contacting support, I was offered a refund (which I declined for the time being).
• A whois query returns

  No match for "xyz.com" in the registrar database.

  Apparently the domain is stuck in limbo at GoDaddy. Otherwise, more than 60 hours after the last status update, I would expect whois to return the details of the registrant associated with this domain.

@Joe Styler Would you be able to look into order (removed) and check what happened there? Was the domain transferred to GoDaddy by the registrant itself?

 

[Joe Styler]

There is an error with some expired domains from a particular partner that is having to be manually resolved. The error is fixed but there is some clean up on fulfilling the domains. This may be one of them. Keep an eye on it and you will either receive the domain this week or a refund.

 

[suitedbrand]

Thanks, Joe. I just received a refund notification.