ENOM SCAM - HOLDING NAMES HOSTAGE UNTIL EXPIRATION DATE

[OnlineBusiness.com]

Ok so while the title of this thread may sound a bit extreme..it absolutely feels like they are keeping my 200+ names hostage at their registrar.

Since over a month ago I have been trying to unlock all my domains so I can move away from their company. But every time I unlock all names, the system locks them within the next 12 hours or so.

So this creates an issue and does not allow me to transfer my domains out of their system. I have emailed and called multiple times but their customer support rep: Daniel says I need to contact my reseller for support.

What?? What does my reseller have to do with their system automatically RE-locking my domains after I have manually unlocked them.

Note, that their system is so obsolete that one can't even bulk unlock their names. It has to be done and unlocked manually ONE BY ONE for over 200+ domains. So I have done this once and had my assistant do this at least twice. Finally I realized they are purposely re-locking my domain names.

Anyone have any suggestions here? It's been well over a month and Daniel keeps telling me I need my reseller to sort out this issue. I have already emailed my reseller and he's completely clueless on why he would need to help me on this enom system issue.

This company is horrible...and that's me putting it lightly. I've used all the major registrars throughout the years and can say enom used to be good..but is quickly toppling.

Any help/suggestions from anyone is very much appreciated. Thank you.

 

[creataweb]

That's ridiculous. Wonder if you had legal help if they would stop playing games with you.

 

[ZapNano]

We are not stupid to understand this game! Also, if Enom decided to transfer all your names, makes sure that just don't take their words for it. Make sure you get all your domains. They can play another games such "just waiting for approval and such" This kind of process is a nightmare. It's all about MONEY & HEAD GAME!

 

[ZapNano]

@stub we all know all business and companies must follow procedure; are there is zero question about this process. And I'm so agree and should be respected.

And of course this area must also be considered:

Did the domain owner had already contacted Enom several times about the issues? Does Enom had all the power and control to make things happens?
Why would Enom tell the domains owner to contact the (reseller)? The reseller is the receiver, they are ready to receive the domains; long time ago!
Enom still waiting from heaven and up above approval? For the domains to be released. Ay yay yay.games

 

[ZapNano]

All opinions here are considered; so please respect and don't keep clicking dislike button. Be a sport person.

 

[ZapNano]

My last post for this topic, as other member would make a big thing about consecutive post.

Note: I have dealt one issue with Enom, so I know how they function and the way they do things= needs some serious progress.

 

[carob]

A registrar has to unlock a domain and supply an authcode within 5 days of your request - that is ICANN policy and you can complain to ICANN.

 

[Name Trader]

Thank you @ZapNano for understanding the situation. I realize Enom has procedures in place. I never disputed that. I don't completely agree with them but that doesn't mean I haven't followed through.

However, that is not the scam part of the issue. What is scammy is when a registrar auto re-locks domains in bulk that were unlocked manually. How can this happen? And when it does happen, how can they NOT be able to do anything for me?

@stub not getting how you don't see how that's a problem. Really clueless to your thought process at this point.

I acknowledge that this is probably eNom's fault in Post #32 above. I get that it's frustrating. But you won't get anywhere by not following their procedures. IMHO. I don't see why you don't get that.

Also. I think there is no scam going on here. eNom were and still are a respectable registrar, if maybe not as good as they once were.

 

[Name Trader]

As another suggestion. you might try unlocking 1 domain and see if it reverts to being locked again every day. If one day, it doesn't get relocked. The problem is probably resolved.

 

[LucidDomains]

Who is the reseller? You're making it out like it's one guy? Is it a one man army website? Just curious.

NameCheap is a reseller of Enom and they have their shit together. If I need support I go to NameCheap not Enom.

@stub suggestion of pushing from reseller account to Enom seems like your best bet. Test by pushing one to Enom. It should be free and done within hours if not minutes.

 

[tonecas]

run from Enom.

or you will get to other "issues" after this one.

like auth/epp codes not being valid and need do be generated new ones.

and the auth/epp codes that are generated including always an HTML escape sequence ( &#NNN; ) in a clear attempt to give problems when using registrars online web transfer forms.

the only company with such tricks.

 

[creataweb]

NetSol does it too.

 

[TRY]

I'm with godaddy and they are pretty good at assisting with transfers in. That said I would assume the Registrar your transfering too can help?

 

[Chetan]

is there any enom representative here at Namepros ?

 

[carob]

I have emailed and called multiple times but their customer support rep: Daniel says I need to contact my reseller for support.

Who has been billing you for the domains - Enom or the reseller? Who do you have a contract with?

Make a complaint to ICANN - the registrar could lose their accreditation for not complying with ICANN transfer regulations, seriously.

 

[carob]

http://www.enom.com/help/transfers/rejection.asp

 

[TRY]

Hope this helps,
https://www.icann.org/resources/pages/name-holder-faqs-2012-02-25-en
From icann site-
"If you believe that your transfer request was inappropriately denied by your current registrar, please contact the registrar to which you want to transfer for assistance. Disputes between registrars over alleged violations of the Inter-Registrar Transfer Policy may be initiated by any ICANN-accredited registrar."

 

[OnlineBusiness.com]

UPDATE:

And the games (scam) from Enom continues.

I have pushed several names from my enom.com account to my retail enomcentral account. Then I attempted to transfer the names from my enomcentral account to uniregistry.

Things seemed fine until I got errors. Enom returned invalid auth code errors. That is crazy. These are new codes generated the same time I put in the transfer request at uni.

And to clarify my account an enom, this reseller is not really a reseller. He's a domainer who happened to sell me around 300 domains nearly 10 years ago. He is not a reseller who has other customers. He's a simple domain owner who moved these domains to a sub account. So he's clueless as to handling customers.

 

[TRY]

Has Uniregistry been helpful in assisting with the transfer?

 

[tonecas]

Enom returned invalid auth code errors.

there it is

you know, this is for your own protection... since you have moved the domains they have invalidated the previous codes. don't try to understand why only some got that action done...

 

[OnlineBusiness.com]

Has Uniregistry been helpful in assisting with the transfer?

I haven't contacted their support about this as it seems clear that it's an enom issue.

As @tonecas has pointed out correctly..I do believe it's some sort of security measure. However, does this mean I need to re-generate codes for ALL my names. That is a major hassle.

It all goes back to Enom making you jump through hoops to get your names out of their system.