Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[Name Manager]

Domain verification (from another registrar) is very slow.

— 15 hours ago NS servers were changed

— 14 hours ago your WHOIS lookup shows:

— Now I see this:

 

[BrandingGo]

Domain verification (from another registrar) is very slow.

Show attachment 247800
— 15 hours ago NS servers were changed

— 14 hours ago your WHOIS lookup shows:
Show attachment 247801

— Now I see this:
Show attachment 247802

It doesn't works properly. I wasted 2 days adding domains support dont know own products and dont clue. Dynadot.com make fake promotional via domainers regarding this option. Because no landing pages for those domains .

Without landing page this future is worst .

Dynadot.com should make more detailed promotional. I am angry.

 

[BrandingGo]

Only orgs verified dotcoms wont verify ns updated around 24 hrs ago.

This is how looking landing page For verified domain :

Because Dynadot makes no landing pages for domains registered elsewhere.

 

[BrandingGo]

Without vpn Dyna website loading super slowly around 30-50 seconds each page. I suggest you disable cloudflare or use another firewall provider

 

[Name Manager]

Dyna website loading super slowly around 30-50 seconds each page.

Same thing for me.

 

[Bob Hawkes]

@calebdynadot Thanks for the information posted earlier re the open marketplace initiative at Dynadot. I've only tried it yet with one domain name, but have a few questions that I think would be of interest to others, so posting here.

(1) I tried both the TXT and Nameserver verification methods, and it was very slow (many many hours) to verify either way. It did eventually verify. I had checked with a third party tool that the records/nameservers had updated quickly. Do you have suggestions on how to make verification faster, or have a suggestion regarding which of the three methods is likely to verify fastest? In most cases Afternic, Dan, SquadHelp white label, and Sedo all verify for me, using the TXT method, in minute(s). Why so many hours at Dynadot? If I set the TXT records say an hour before I try listing the name at Dynadot will that help? With Sedo it is faster if you do it in that order.

(2) I did ultimately go with nameserver verification, and it verified, and I then listed it for sale, and it is in your marketplace. I left the nameservers at my registrar pointing to Dynadot, thinking that would point to either a marketplace lander or marketplace listing at Dynadot. But it seems not. Am I correct that externally registered names do not have landers at Dynadot? I do realize that I could use forwarding at my registrar to point to the marketplace listing: https://www.dynadot.com/market/user-listings/EXAMPLE.com but would rather have a direct lander.

(3) It seems you can with the TXT verification change the code. Is it really true that every domain name has a different TXT verification code, as opposed to one code for all of the names for me as a user (the way Sedo, SH, Dan, Afternic do it). This really slows the process of getting names listed.

(4) On the marketplace listing, is there a good reason why there is a link to Alexa at the bottom, since Alexa (even if the service was still around as a website popularity rating) would only have meaning for already developed names, surely a small minority of all names for sale on the marketplace? I don't understand the Google cache link purpose either. I guess the archive could be useful to see past use of the name. Is there a way to turn these off in your listings?

(5) I have come to like the AI-written descriptions for names I list for sale that are registered at Dynadot. Are there any future plans to extend AI-description option to externally registered names in your open marketplace?

(6) Assuming that there is not / will not be a lander option, am I correct that after verification I can change the nameservers at my registrar and Dynadot verification will remain?

Despite my questions, I am enthusiastic that you are offering an open marketplace. For example, since you accept payment in various currencies, including CDN $, I have interest in listing my .ca names that are registered elsewhere on your marketplace, but want to optimize the process before I make the effort.

The majority of my names are already registered at Dynadot, and I have used your marketplace extensively, and it is handy to be able to also include names not registered at Dynadot.

Thanks,

Bob

PS I hope that the answer to my question re slow verification is just that the early days the system was overwhelmed by a lot of users adding many names, and that it will get fast soon. If that is so, I will simply wait a week or two to list the 150 names I would like to get in the Dynadot marketplace. Generally I find Dynadot very solid and efficient technically, and so can't immediately see why verification should be slower than at competitors.

PPS I did now try for 4 more names with the nameserver verification method, including changing the nameservers at the registrar first, wait 6+ hours, then add them to Dynadot external for verification. At least for these 4 trial domains, that did not seem to speed up verification. I am now at about hour 7 hr wait since adding and still all unverified.

 

[Caleb Tweed]

@calebdynadot Thanks for the information posted earlier re the open marketplace initiative at Dynadot. I've only tried it yet with one domain name, but have a few questions that I think would be of interest to others, so posting here.

(1) I tried both the TXT and Nameserver verification methods, and it was very slow (many many hours) to verify either way. It did eventually verify. I had checked with a third party tool that the records/nameservers had updated quickly. Do you have suggestions on how to make verification faster, or have a suggestion regarding which of the three methods is likely to verify fastest? In most cases Afternic, Dan, SquadHelp white label, and Sedo all verify for me, using the TXT method, in minute(s). Why so many hours at Dynadot? If I set the TXT records say an hour before I try listing the name at Dynadot will that help? With Sedo it is faster if you do it in that order.

Hi Bob, Currently checking with my engineers into why the verification is taking so long with NS or DNS, as it SHOULD be fairly congruous with the domains propagation!

(2) I did ultimately go with nameserver verification, and it verified, and I then listed it for sale, and it is in your marketplace. I left the nameservers at my registrar pointing to Dynadot, thinking that would point to either a marketplace lander or marketplace listing at Dynadot. But it seems not. Am I correct that externally registered names do not have landers at Dynadot? I do realize that I could use forwarding at my registrar to point to the marketplace listing: https://www.dynadot.com/market/user-listings/EXAMPLE.com but would rather have a direct lander.

Landers should work for Domains using NameServers, regardless of whether they are on the Open Market or not, I'll have the team check into that as well.

(3) It seems you can with the TXT verification change the code. Is it really true that every domain name has a different TXT verification code, as opposed to one code for all of the names for me as a user (the way Sedo, SH, Dan, Afternic do it). This really slows the process of getting names listed.

At the moment it currently works that way, but I could see how having it be the same TXT for every domain could be helpful! I'll send that forward to the team for consideration.

(4) On the marketplace listing, is there a good reason why there is a link to Alexa at the bottom, since Alexa (even if the service was still around as a website popularity rating) would only have meaning for already developed names, surely a small minority of all names for sale on the marketplace? I don't understand the Google cache link purpose either. I guess the archive could be useful to see past use of the name. Is there a way to turn these off in your listings?
Show attachment 247881

There isn't currently a way to switch those off, do you consider them a detriment to the page? If so I can check about adding a way to switch them off.

(5) I have come to like the AI-written descriptions for names I list for sale that are registered at Dynadot. Are there any future plans to extend AI-description option to externally registered names in your open marketplace?

Glad you're enjoying the AI tool, it's been one of our favourites as well. We have been looking at adding more tools and uses for AI for selling domains so stay tuned for those!

(6) Assuming that there is not / will not be a lander option, am I correct that after verification I can change the nameservers at my registrar and Dynadot verification will remain?

Despite my questions, I am enthusiastic that you are offering an open marketplace. For example, since you accept payment in various currencies, including CDN $, I have interest in listing my .ca names that are registered elsewhere on your marketplace, but want to optimize the process before I make the effort.

The majority of my names are already registered at Dynadot, and I have used your marketplace extensively, and it is handy to be able to also include names not registered at Dynadot.

Thanks,

Bob

As mentioned above the Landing Page SHOULD be active usually for domains using NS, but that should be rectified soon. To make sure the domains are verified we do still require the NS or DNS be active on the domains for the verification to be considered valid.

I apologize for the issues we're currently running into, I will update this thread once the Verification times/Landing pages have been corrected.

 

[tonyk2000]

It appears that Dynadot finally started to offer bankwire payouts. Fine, time to start actively using the marketplace then

However:
1) https://www.dynadot.com/community/help/question/payout-policy says:

• Please request a refund to the original payment method if the order is still eligible for a refund.

Does it mean that if I renewed a bunch of domains yesterday (paid via CC), and sold a domain today, then Dynadot will not send a bankwire, but issue a (partial) refund of a recent *unrelated* CC purchase? While this may be convinient in some cases, there are other cases (accounting) - I spent $$$ yesterday and it is one transaction, and received $$$ today - another transaction. Messing up accounting is a big NO. Please make this feature optional.

2) Bankwire request form includes a field for beneficiary bank SWIFT, which is what it should be. As a matter of fact, international wires travel via 1 or more intermediate banks. Which is why it is useful to include intermediate (corresponding) bank SWIFT to make sure that the wire will be routed correctly. If it is not done, sending bank will try to determine the route on its end, and this process is not always successful or optimal. Please add an optinonal field for intermediate bank details (applicable for international wires only).

3) Bankwire request form seems to offer currency selection. Does it mean that I can be paid in lets say Euros for sales in USD, and, if so, what exchange rate will be used?

4) In some cases, I receive communications from potential buyers and send them to appropriate marketplace to finalize the purchase. To let me serve these buyers better, please clarify - buyers from what countries (states, territories) - if any - are subject to additional taxes if they purchase aftermarket domains @ dynadot ? EU VAT, Canadian GST, sales taxes, etc...

@calebdynadot

 

[Bob Hawkes]

hecking with my engineers into why the verification is taking so long with NS or DNS, as it SHOULD be fairly congruous with the domains propagation

As an update, I successfully used the TXT verification method on a name today that verified quickly [within minutes] (well quickly after I used the correct TXT code ) This was a different TLD (this was a new TLD from Identity Digital) and registrar (Spaceship in this case), so not sure if it is something Dynadot improved, or that verification is fast sometimes depending on other parameters. I will try some others later today. Life would be so much simpler if you had one TXT code per Dynadot account, rather than one code per domain name. I

Landers should work for Domains using NameServers, regardless of whether they are on the Open Market or not,

The problem (still) is that for externally-registered and verified names when you go to list them for sale the use Dynadot landers option (that is normally there for Dynadot registered names) simply does not appear. So there is no way the lister can choose it, so no lander page appears.

Same thing, the Ask AI option is not there to choose. I am not sure if that is intentional, but would definitely be nice to have AI-generated descriptions on the listings, for those that want them.

do you consider them a detriment to the page?

I think anything that adds confusion for a potential buyer is bad. For example, the Alexa link just takes people to a page selling Amazon services. Even if it did provide data, it would be confusing, since any name that has not been developed will not rank, of course. The potential buyer might think, oh, there must be something defective with the name, whereas it is simply that the data is not relevant to names that were never developed. The data would be relevant for wholesale buyers of developed names, who might want to know if the name had any SEO juice from past development, but otherwise seems to me just confusing.

Thanks for looking into the various issues, and have a nice weekend.

-Bob

 

[Bob Hawkes]

Thank you @calebdynadot - I see that it is now one TXT verification record for all of one owner's domains, which makes it much simpler.

Also, I just tried 6 more domain names using TXT verification and all verified quickly (within the minute).

Thanks again to the Dynadot team for addressing these issues.

-Bob

 

[phaethon]

I'm receiving this error message, although the names have been verified..

There is 1 error

• invalid registration_date parameter

 

[Caleb Tweed]

It appears that Dynadot finally started to offer bankwire payouts. Fine, time to start actively using the marketplace then

However:
1) https://www.dynadot.com/community/help/question/payout-policy says:

• Please request a refund to the original payment method if the order is still eligible for a refund.

Does it mean that if I renewed a bunch of domains yesterday (paid via CC), and sold a domain today, then Dynadot will not send a bankwire, but issue a (partial) refund of a recent *unrelated* CC purchase? While this may be convinient in some cases, there are other cases (accounting) - I spent $$$ yesterday and it is one transaction, and received $$$ today - another transaction. Messing up accounting is a big NO. Please make this feature optional.

What that means is if you renewed some domains via CC accidentally and then needed them cancelled and refunded, we would refund it back to the payment method. It would be unrelated to any other sale or purchase you make!

2) Bankwire request form includes a field for beneficiary bank SWIFT, which is what it should be. As a matter of fact, international wires travel via 1 or more intermediate banks. Which is why it is useful to include intermediate (corresponding) bank SWIFT to make sure that the wire will be routed correctly. If it is not done, sending bank will try to determine the route on its end, and this process is not always successful or optimal. Please add an optinonal field for intermediate bank details (applicable for international wires only).

I will check if we can add something like that!

3) Bankwire request form seems to offer currency selection. Does it mean that I can be paid in lets say Euros for sales in USD, and, if so, what exchange rate will be used?

Yep exactly! If you do choose a different currency, we will need to check the exchange rate that day before we send the bank wire.

4) In some cases, I receive communications from potential buyers and send them to appropriate marketplace to finalize the purchase. To let me serve these buyers better, please clarify - buyers from what countries (states, territories) - if any - are subject to additional taxes if they purchase aftermarket domains @ dynadot ? EU VAT, Canadian GST, sales taxes, etc...

We do not have additional taxes on our domain prices, all prices listed are the exact amount that the buyer will pay.

 

[Caleb Tweed]

As an update, I successfully used the TXT verification method on a name today that verified quickly [within minutes] (well quickly after I used the correct TXT code ) This was a different TLD (this was a new TLD from Identity Digital) and registrar (Spaceship in this case), so not sure if it is something Dynadot improved, or that verification is fast sometimes depending on other parameters. I will try some others later today. Life would be so much simpler if you had one TXT code per Dynadot account, rather than one code per domain name. I

We've been working on that steadily so glad to hear it's working better!

The problem (still) is that for externally-registered and verified names when you go to list them for sale the use Dynadot landers option (that is normally there for Dynadot registered names) simply does not appear. So there is no way the lister can choose it, so no lander page appears.

Same thing, the Ask AI option is not there to choose. I am not sure if that is intentional, but would definitely be nice to have AI-generated descriptions on the listings, for those that want them.

I've made the request to add that as it shouldn't be an issue!

I think anything that adds confusion for a potential buyer is bad. For example, the Alexa link just takes people to a page selling Amazon services. Even if it did provide data, it would be confusing, since any name that has not been developed will not rank, of course. The potential buyer might think, oh, there must be something defective with the name, whereas it is simply that the data is not relevant to names that were never developed. The data would be relevant for wholesale buyers of developed names, who might want to know if the name had any SEO juice from past development, but otherwise seems to me just confusing.

Thanks for looking into the various issues, and have a nice weekend.

-Bob

Sounds good. I will check if we can add a filter for what results you want shown at the bottom. Appreciate the insights!

 

[Caleb Tweed]

I'm receiving this error message, although the names have been verified..

There is 1 error

• invalid registration_date parameter

Hello, could you please send me a screenshot of that error and which domain it is for? I'd like our engineers to look into that.

 

[Armageddon]

Take a look on this @Dynadot
https://www.namepros.com/threads/ro-dynadot.1314035/

 

[Caleb Tweed]

Take a look on this @Dynadot
https://www.namepros.com/threads/ro-dynadot.1314035/

I have responded

 

[BrandingGo]

Bulk pricing unavailable

 

[Caleb Tweed]

Bulk pricing unavailable

Hello, are you saying your bulk prices aren't showing up on our site currently?

 

[Caleb Tweed]

Hey Everyone,

We have launched a new promotion for Prepaying your account with Direct Debit!

Starting now, when you choose checking account/direct debit as the payment method for prepay, you will receive a 3% bonus of that amount in account credit instead of the previous 1-2%. This bonus will apply to every prepay transaction paid with a checking account.

We are offering this 3% bonus until January 31st, 2024.

This 3% bonus overrides the previous the previous prepay bonus of 1% for 10-50k and 2% for 50k+, however prepays made with Check and Bank Wire are still subject to the original bonus structure.

Cheers,
Caleb

 

[Caleb Tweed]

Hi Everyone,

I have more exciting news regarding our auctions!

Starting today, we have partnered with Identity Digital to showcase an exclusive list of their inventory. These auctions will all last for 10 days so be sure to grab them while you can! All auctions will have 1 year added to their registration automatically. These start as low as $10, and have no reserves, so every auction is guaranteed to complete! You can find the Identity Digital auctions here: https://www.dynadot.com/market/registry-auction.

Please note, we’re unable to offer installment payments for these auctions.

Happy Bidding!

-Caleb