Dynadot Official Thread

[Dynadot]

Hi all!

We’ve created this thread to make it easier to communicate with us here on Namepros, and we’ll also be posting regular updates on our offers and products. Please feel free to share any feedback and suggestions with us, or to let us know if there’s anything we can assist with.

We’d like to kick things off with an extension of our $7.99 .COM transfer sale, the code “COMTRANS4” has been extended until 23:59 PST on May 31, and there’s no limit on how many domains you can transfer using the code. Every month we have great prices on a wide selection of domains, and you can find a full list of our sales here:

https://www.dynadot.com/sales.html

We’re also excited to share that our CEO, Todd Han, will be hosting an AMA (Ask Me Anything) right here on Namepros in the near future, with more information on a date and time coming soon.

Dynadot is an ICANN accredited domain name registrar and web host headquartered in San Mateo, California. Founded in 2002 by a software engineer, our primary focus is engineering and design excellence. Our custom written, state-of-the-art domain and hosting software is stable, fast, and easy to use. From humble beginnings, we have grown steadily and now are home to over 2.6 million domains.

Our goal is to provide our customers with world class registration and hosting services for a reasonable price. Most of our site is fully automated, allowing us to offer some of the lowest prices in the industry. At the same time we strive to provide excellent customer service, and helpful responses to all questions. If anything is not to your satisfaction, feel free to contact us, and we will do our best to resolve the situation.

We individually respond to every email we receive - no cut and paste responses. Customer service is handled by highly trained customer service representatives that work closely with our software engineers, so you are likely to get an intelligent response to your question.

Contact information:
Live chat support: https://www.dynadot.com/chat/login_resp.html
Email support: [email protected]
North American phone support: +1.866-262-3399 (toll free) and +1.650-262-0100
Chinese phone support: 400 803 5591

This was a promoted post.​

 

[Caleb Tweed]

Has there been, or will there shortly be a change for new customers waiting six months before they can have any payouts?
This seems unusually long, and unclear why it's even necessary. As long as the accounts are verified, wouldn't having sooner payouts make sense?

While we have not discussed it recently, I have brought this up with our team to see if we can ease up on this/reduce the time frame! I appreciate the suggestion!

Also, an Active Account just refers to an account that has been created for 6 months in this case, it does not refer to any specifics such as spending/amount of domains/etc

 

[Namingfy]

We're currently still working on how we'll allow the user to choose if they either want to send it to the username or forum name. A potential idea being if the "gaining" account gave the "giving" account the name they wanted to give and specify which of the two (forum or user) it is. Then the giving account could type in the name given to them and select which type of name it is. That way it can create a separation between the two in case two users have a username and forum name that match.

Let me know if that answers your question!

Whatever be approach in dealing with the 'forum name' AND 'username', TOGETHER it's going to cause confusion and loss of name. And you're not going to take responsibility for the names ending up in a wrong account, due to the fact that there was a 'matching' username of one account with the forum-name of another account.

You may want to get rid of this new approach - altogether.

It's way too late to bring in this change and could jeopardize things.

It doesn't matter whether feedback was to choose username or forum name. As there is a potential risk of losing name you need to avoid this username to forum name switch. Everyone can live with it.
Worst, you want to go by email based identity. It's 100% fool proof and few registrars do it. Yes, there will be outcry about 'privacy (?)'. But, anyway you REVEAL TOO MUCH to the SENDERS AND RECEIVERS about who sent name to who along with their names, as part of the email notification. So, revealing email is not going to cause any damage.

You were LLC. And NOW an Inc. So, you're always cleared of the liabilities.

And, when the names of the customers is lost, LLC / INC zero liabilities protection will not protect the users' asset.

When customers realize that their names are not safe with a registrar, you know what will happen.

 

[Caleb Tweed]

So, please don't make the mimimum too high And, by the way, what minimum Dynadot is thinking about?

Also, since Dynadot is an established company with a bank account, what exactly prevents Dynadot from paying by bankwires? In this aspect, we the domainers are "suppliers" imho. Dynadot should already pay to some non-US suppliers, such as cctld registries, with bankwires. What's the difference then?

We're still workshopping what the minimum may be, however I would say in the $2000 range. However, if there are users who want to payout smaller amounts and are willing to cover the fee to have it wired to them faster, we would definitely be open to looking at that on a case-by-case basis!

We've avoided allowing Bank Wires in the past to prevent fraud, as well as Bank Wires having a much higher fee than than other methods (hence why we are looking at adding the minimum payout amount for bank wire payouts)

 

[LoveCatchyDomains]

While we have not discussed it recently, I have brought this up with our team to see if we can ease up on this/reduce the time frame! I appreciate the suggestion!

Also, an Active Account just refers to an account that has been created for 6 months in this case, it does not refer to any specifics such as spending/amount of domains/etc

You apparently have a high concern for fraud and abuse with new customers. Would it make sense to do the KYC for those individuals, rather than restricting their ability to withdrawal from the funds from sales of their domains?

 

[Caleb Tweed]

We’ve heard your feedback on the Domain Push matter, and we’re looking at ways we can help users who like the straightforwardness of the username, along with the anonymity of the forum name for pushes.The current way we’re looking at is to create a ‘Push Username’.

The Push Username is what you would give to the sender instead of your username or forum name. Once implemented, the Push Username would be identical to the account username, so any users who would prefer to use this method would be able to give the sender their username and the domain would be pushed no problem! However, for users that want to retain more anonymity, the Push Username can also be changed to whatever you’d prefer! It also must be unique in the system, so no Push Username can match any regular Username and vice versa.

During the initial stage of this change, for those who are concerned about getting the forum name and username mixed up, we are adding an optional security field: email address. If both username and email address are filled out, all info must match the receiver's account.

We hope this system addresses everyone's needs and concerns. Your feedback and suggestions are appreciated!

 

[LoveCatchyDomains]

We hope this system addresses everyone's needs and concerns. Your feedback and suggestions are appreciated!

Thanks for being so responsive to the customer concerns!

 

[Namingfy]

You apparently have a high concern for fraud and abuse with new customers. Would it make sense to do the KYC for those individuals, rather than restricting their ability to withdrawal from the funds from sales of their domains?

This is the right thing to do.

@Dynadot

If there is concern of fraud, DO NOT LET THEM SELL. If you're concerned of fraud, why let them sell, at first place?

When you let the users sell the name you earn commission, and you're eligible for commission ONLY AFTER YOU FULFILL THE OBLIGATION of handing over the REST of the sales proceeds to the seller. When you DON'T ALLOW THE SELLER TO GET ACCESS TO THEIR MONEY because of concerns of fraud, rightfully, you need to reverse the entire transaction - return the name back to seller and money to buyer. Instead just HOLDING the money is simply unethical. You don't deserve commission. Period.

 

[LoveCatchyDomains]

This is the right thing to do.

@Dynadot

If there is concern of fraud, DO NOT LET THEM SELL. If you're concerned of fraud, why let them sell, at first place?

When you let the users sell the name you earn commission, and you're eligible for commission ONLY AFTER YOU FULFILL THE OBLIGATION of handing over the REST of the sales proceeds to the seller. When you DON'T ALLOW THE SELLER TO GET ACCESS TO THEIR MONEY because of concerns of fraud, rightfully, you need to reverse the entire transaction - return the name back to seller and money to buyer. Instead just HOLDING the money is simply unethical. You don't deserve commission. Period.

And the reality is that a fraudster would have no qualms about opening accounts and waiting six months before perpetrating their dirty deeds. The cash withdrawal timeline constraint seems quirky, and perhaps not the most effective strategy?

 

[Namingfy]

And the reality is that a fraudster would have no qualms about opening accounts and waiting six months before perpetrating their dirty deeds. The cash withdrawal timeline constraint seems quirky, and perhaps not the most effective strategy?

That's applicable only for the fraudster.

TO REGISTRAR WHOMSOEVER IT MAYBE:

If you can identify who the fraud is, why let them BUY / SELL a domain? Blocking them from buying/selling is the right thing to do. Why permit selling and lock the funds?

Being blind until the money reaches your account, then all of a sudden waking up to block the money isn't how the fraud should be mitigated. The moment a transaction turns out to be fraud, you need to void it and reverse the transaction. If you don't reverse the transaction, you're simply abetting a fraud and take part in it by keeping the sales proceeds.

A genuine seller's money/asset shouldn't be locked from being used. If you VOID the transaction, they can sell their name in other marketplaces/forums and it's their life/asset/money. You can't sanction people, just because they opened account with you. And better advice them to close account with you so that they can move their domains out and find peace with other registrars.

 

[LoveCatchyDomains]

A genuine seller's money/asset shouldn't be locked from being used.

That's a key point here. Due to Dynadot's policy, as a new customer, I avoided moving any names to them due to this. And, even if I transferred domains there, I figured it made sense to wait the six months before using their marketplace. Having the freedom to withdraw funds is important. Hopefully, in the future, new customers who are genuine sellers can be accommodated, while still maximizing security and fraud prevention.

Again, the great point here is that Dynadot has such an extensive following of longstanding customers. So, at least right now, this probably only inconveniences a few folks.

 

[Namingfy]

That's a key point here. Due to Dynadot's policy, as a new customer, I avoided moving any names to them due to this.

So, Dynadot loses business here, just because of a policy that doesn't bring value to anyone. Marketplaces do operate without any waiting period, and Dynadot too can.

Again, the great point here is that Dynadot has such an extensive following of longstanding customers. So, at least right now, this probably only inconveniences a few folks.

The few folks that you talk about might be in 100s or even 1000s.

 

[LoveCatchyDomains]

So, Dynadot loses business here, just because of a policy that doesn't bring value to anyone. Marketplaces do operate without any waiting period, and Dynadot too can.

The few folks that you talk about might be in 100s or even 1000s.

Admittedly, their six-month payout policy very much saddened me. I had been really looking forward to giving them a try. My assumption is that very few folks were being affected by this policy--otherwise why would they maintain it?

I do wonder if there are many would-be customers that never signed on due to this policy. Perhaps others on the forum could chime in on that.

 

[Doc]

We’ve heard your feedback on the Domain Push matter, and we’re looking at ways we can help users who like the straightforwardness of the username, along with the anonymity of the forum name for pushes.The current way we’re looking at is to create a ‘Push Username’.

The Push Username is what you would give to the sender instead of your username or forum name. Once implemented, the Push Username would be identical to the account username, so any users who would prefer to use this method would be able to give the sender their username and the domain would be pushed no problem! However, for users that want to retain more anonymity, the Push Username can also be changed to whatever you’d prefer! It also must be unique in the system, so no Push Username can match any regular Username and vice versa.

During the initial stage of this change, for those who are concerned about getting the forum name and username mixed up, we are adding an optional security field: email address. If both username and email address are filled out, all info must match the receiver's account.

We hope this system addresses everyone's needs and concerns. Your feedback and suggestions are appreciated!

So if we understand this correctly, there will be 3 things now instead of 2

1. Username ( basically a login username) - which will not be revealed for security
2. Dynadot Forum Name - will remain as is. But no longer for domain push.
3. Push Username - to be newly introduced and only for account transfers. Initially same as login username but can be updated by the user. It will be unique in the system.

Am I interpreting this correctly ?

 

[Caleb Tweed]

So if we understand this correctly, there will be 3 things now instead of 2

1. Username ( basically a login username) - which will not be revealed for security
2. Dynadot Forum Name - will remain as is. But no longer for domain push.
3. Push Username - to be newly introduced and only for account transfers. Initially same as login username but can be updated by the user. It will be unique in the system.

Am I interpreting this correctly ?

That is correct! The Forum name will remain for both our marketplace and our forums, and the Push Username will be exclusively for Change Ownership Requests (Pushes).

 

[Caleb Tweed]

LoveCatchyDomains​

Namingfy​

I definitely hear your issues with our current system. We had originally added these as we had seen a large uptick in fraud issues and abuse in the past couple years, and these protocols (the 6 month Payout and the 90 day push lock) have helped mitigate these greatly, however I completely understand the need for new users to want to sell and receive their payment straight away from our site.

I have taken your concerns to our team and we're currently discussing how we wish to move forward with these policies to make them more user friendly. I will update this thread once I have received confirmation on how we're going to move forward.

I do appreciate the feedback as we want to improve as much as possible!

 

[Caleb Tweed]

i blocked dynadot from Indonesia country . because if i withdraw have long time..
7 Days + 7 + 7 day.. its have 1 month from payout my sold domain..

sorry i blocked you from indonesia

Are you currently having an issue accessing our site from Indonesia? Or do you currently have a payout that you are having issues with? Please DM me with your order number so I may look into this further for you!

 

[LoveCatchyDomains]

I do appreciate the feedback as we want to improve as much as possible!

The fact that Dynadot was voted #1 registrar of the year indicates that you are already doing an excellent job.

So, hopefully you can find a way to help new customers have access to withdrawing their funds faster than six months, while still keeping the scallywags and scoundrels away!

 

[Maxxo]

Well done Dynadot. Thanks for finally making it easier to push domain names to other Dynadot users. Explaining to people how to find their forum names was a hassle for both parties. Now it's easy. Just tell newbie domain buyer to create Dyna account and ask them for their username and email associated with account and, bam, done. Dyna even made it possible to create a unique username to transfer to other than Dyna login username. Add the email address association with account and boom, done. Super easy, way better than before with "forum name" method.

 

[Caleb Tweed]

Hi Everyone,

Just a Reminder, we currently have a huge .COM Register and Transfer sale!

$8.75 for all .COM Registrations
$8.95 for all .COM Transfers with code: COMSWITCH at checkout

Both sales are active until the end of the month!

If you’re not familiar with how to Bulk Register and Bulk Transfer domains to Dynadot, here’s a quick breakdown on how to get started!

The Bulk registration tool is an excellent way to find all the domains you’re looking for at once! On our domain search page, simply select Bulk Search from the Domain Search page, and then type in the keywords you are looking for! You can search up to 20 TLD’s at once for every keyword entered! You can also do an Exact Search in which you can specify up to 2000 specific domains for our system to search for! The System will tell you which domains are available, and you can add them to your cart right from the search page!

For Bulk Transfers, you can transfer up to 1000 domains at a time, by selecting Bulk Transfer and then adding the domains and auth codes to the transfer section.

The domains should be formatted with the domain, comma, then the authorization code immediately after like so:
dynadot.com,1a2d3f4
dynadot.net,13425

If you have any questions regarding either of these or anything else Dynadot related, please feel free to either let me know or reach out to our support team at [email protected].

Cheers,
Caleb

 

[D Haynes]

@calebdynadot

Now the way you show the pricing for expired auctions has changed it has created some confusion as when you view an auction on the app it doesn't show the renewal price. Can you have this changed please or users are going to get stung (as I nearly was) and knowing how ruthless you guys are about banning non payers from the auctions I don't thing it's very fair if you're not showing the total cost. Thanks.