DAN.COM Domain Marketplace (Official Thread)

[DAN.COM]

DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/

 

[DAN.COM]

I'm affected by this change and I'm not part of abusing anything, explain me why, you decided to put this change in production, just before a week end wihout any chance for us to find and adapt another solution ?
Do you think it's professional ? How could we trust you now for the future ?
As an emergency I now test with paypal without any seller protection, i have no other choice...

Have you tried raising your prices? The normalized average minimum purchase price of a domain by an end-user is about $390 and so well above the $99 mark. Having seen your sales, I'm 99,9% confident your buyers will also pay the $99.

If you tend to sell more to resellers than end-users, it might be valuable for you to handle those sales without using a domain transfer service.

 

[Coindoji]

I fully support it, and glad this decision has finally arrived.

 

[davidc1]

Have you tried raising your prices? The normalized average minimum purchase price of a domain by an end-user is about $390 and so well above the $99 mark. Having seen your sales, I'm 99,9% confident your buyers will also pay the $99.

If you tend to sell more to resellers than end-users, it might be valuable for you to handle those sales without using a domain transfer service.

For my portfolio in euros, the minimum is not $99, but $114. You are confident of what you say, but I'm sure of what I say as I have results from thousands of sales...
For some countries $114 is too much and I need now another good solution for domains I sell to these countries. My best ROI for some poor countries is at 50euros, some other 70euros, some other 90euros...

 

[LaszloSchenk]

Good morning all,

@davidc1, the minimum is 99 regardless of the currency. This would mean you can still list domains with a minimum starting offer of EUR 99.

On another note, I wanted to inform you that as of yesterday we have opened our US support line. We now will be assisting clients during the larger part of US business hours.

Have a great day!

 

[frank-germany]

Good morning all,

@davidc1, the minimum is 99 regardless of the currency. This would mean you can still list domains with a minimum starting offer of EUR 99.

On another note, I wanted to inform you that as of yesterday we have opened our US support line. We now will be assisting clients during the larger part of US business hours.

Have a great day!

why don't you address
my idea of how to solve your problem better?

 

[davidc1]

For domains that i want to sell for less than $114 my customers have now the choice of paying $114 on dan
or less thru epik/paypal/afternic
Let's see if this solution works well or not.

 

[Windoms]

For domains that i want to sell for less than $114 my customers have now the choice of paying $114 on dan
or less thru epik/paypal/afternic
Let's see if this solution works well or not.

You can pick a domain, set currency to usd, and set price to $99.
You can pick another one, set currency to euros, and set price to €500

 

[davidc1]

You can pick a domain, set currency to usd, and set price to $99.
You can pick another one, set currency to euros, and set price to €500

impossible with the api.
And dan payout in the currency they are paid --> extra fees using paypal, and for my accountant if i use transferwise.

 

[golan]

We're the only marketplace not asking for a minimum fee

Sorry, this is just not true.

 

[davidc1]

Sorry, this is just not true.

exact, 0 on sedo, 0 on epik, maybe 0 somewhere else...

 

[LaszloSchenk]

why don't you address
my idea of how to solve your problem better?

Good morning @frank-germany,

Apologies for overlooking this suggestion.

We facilitate a solution in between. Currently, no minimum offer is displayed when visiting the For Sale page. Only when a too low offer is submitted the minimum is communicated. No display of the required minimum leads to a lot of frustration on the buyer's end as one has to guess and on many occasions submit multiple offers before one meets the threshold. As a result, you will see a high dropout rate.

Best regards,

 

[frank-germany]

Good morning @frank-germany,

Apologies for overlooking this suggestion.

We facilitate a solution in between. Currently, no minimum offer is displayed when visiting the For Sale page. Only when a too low offer is submitted the minimum is communicated. No display of the required minimum leads to a lot of frustration on the buyer's end as one has to guess and on many occasions submit multiple offers before one meets the threshold. As a result, you will see a high dropout rate.

Best regards,

there is no problem with a dropout of a bidder below 100

 

[etifit]

I am not happy with dan.com I feel their payment gateway has been obstructing my sales. This month alone, I have agreed to offers made on 4 domains, 3 transactions got canceled which I suspect is payment gateway issues. I got 3 offers on Epik.com and payment went through. This has been happening for months now.

The worst of it all is that dan.com doesn't call these buyers to ask what the problem is because the offer is below $500. They only call when the transaction involved is greater than $600. That's when they will tell me they tried calling but wasn't going through.

Currently, now, I have agreed to an offer of $350 on one of my domains, if this transaction doesn't pull through, I am leaving dan.com for good. Enough is Enough.

 

[davidc1]

I am not happy with dan.com I feel their payment gateway has been obstructing my sales. This month alone, I have agreed to offers made on 4 domains, 3 transactions got canceled which I suspect is payment gateway issues. I got 3 offers on Epik.com and payment went through. This has been happening for months now.

The worst of it all is that dan.com doesn't call these buyers to ask what the problem is because the offer is below $500. They only call when the transaction involved is greater than $600. That's when they will tell me they tried calling but wasn't going through.

Currently, now, I have agreed to an offer of $350 on one of my domains, if this transaction doesn't pull through, I am leaving dan.com for good. Enough is Enough.

Have you asked your clients, if they dont succeed paying ?
Let's go for a try epik+dan on landings with a higher price on epik

 

[etifit]

I contacted the prospective buyers, some went mute while one was very angry and gave me a weird reply. I strongly believe something went wrong while trying to make payment.

Many people have been complaining of this same payment gateway issue. I feel so sad about losing these sales.

Have you asked your clients, if they dont succeed paying ?
Let's go for a try epik+dan on landings with a higher price on epik

 

[davidc1]

I contacted the prospective buyers, some went mute while one was very angry and gave me a weird reply. I strongly believe something went wrong while trying to make payment.

Many people have been complaining of this same payment gateway issue. I feel so sad about losing these sales.

The problem is that, everytime someone tells that, dan say that they dont have any problem...
The best way to avoid that kind of problem is to multiply the way they can pay.
I had to do that last week ago in emergency as now it's impossible to sell at less than 99€ ($114) , so now my customer have differents options for paying, depending of the selling price...

 

[70ym]

The Automated Ownership Verification should add a button to check NS manunlly so do not need to wait more than 24 hours

 

[davidc1]

The Automated Ownership Verification should add a button to check NS manunlly so do not need to wait more than 24 hours

It would also be nice to check ownership using another way like a file on directory or thru a txt file.

 

[LaszloSchenk]

I contacted the prospective buyers, some went mute while one was very angry and gave me a weird reply. I strongly believe something went wrong while trying to make payment.

Many people have been complaining of this same payment gateway issue. I feel so sad about losing these sales.

Dear @etifit,

Sorry to hear you are not satisfied with our services.

However, the statements made in your first post are not accurate. We do follow up on all buyers, we even chase buyers who have opened the checkout window without concluding their payment on BIN only domains. The threshold of $600 before we chase buyers by phone is not correct as well. We have a fixed follow up sequence for all transactions.

We have no payment gateway issues. The only reason why a payment might not go through is when either the buyer's contact details on their credit card are outdated and the phone number is no longer valid. When this is the case, they cannot verify card ownership. A second reason would be that their credit card has an overseas card restriction. Besides that no other failure reasons are present.

Best regards,

 

[LaszloSchenk]

The Automated Ownership Verification should add a button to check NS manunlly so do not need to wait more than 24 hours

Good morning @70ym,

Once you alter the nameservers you should perform a bulk import. This will ensure the check is performed instantly.

Have a great weekend.