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DAN.COM Domain Marketplace (Official Thread)

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DAN.COM

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Dan.com Staff
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DAN.COM (formerly known as Undeveloped.com) is on a path to be become the biggest domain marketplace in the world. We use state of the art technology to solve everyday problems buyers and sellers in the domain industry face. At DAN.COM we focus on automating most processes required to buy & sell domains to increase a more efficient and active secondary market for domains.

What sets us apart is our strong focus on product development and customer satisfaction. We leave nothing to chance and every single feature and element we introduce is professionally and carefully designed and built.

DAN.COM is ranked in the top 5 best-rated marketplaces in the world (According to the biggest review platform Trustpilot) and in the domain industry, we're the domain marketplace with the highest rating with an average of 9,4 out of 10 points.

At DAN.COM you will get the highest value for the lowest commission around. Due to our domain transfer automation, we can offer significantly faster handling of domain transactions and payouts (usually within 24 hours) at the lowest fee charged by any domain marketplace.

We've been the first on many fronts and proudly will continue to keep innovating. We were the first to offer optimized for sale pages since 2013, the first to provide payment plans in the form of lease to own and rentals and also the first and only domain marketplace offering free SSL on all domains parked with us for over a year now.

Read more about DAN and our future plans here: https://blog.undeveloped.com/a-big-leap-forward-3a3cc59ed418

This thread is created to act as an informal communication board between the DAN team and the domain community. Feel free to post feedback here and to discuss how you use DAN.

What this thread is not meant for is support. Please contact our support team here: [email protected] when you need assistance.

Previous reviews under old brand: https://www.namepros.com/threads/undeveloped-com-experience.893201/
 
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The views expressed on this page by users and staff are their own, not those of NamePros.
It seems the problem is not a low priced or locked problem as they said first, but a charge back problem..
$99 is too much for some countries. I split tested a lot to find the selling price which bring me the more money ;)
David, I understand your point and I know that you can make enough cash with hundreds of xx sales a month and that's great if your strategy is working. In the same time, I understand dan's point of view, that for a $5-$9 commission for a transaction, combined with a certain % of chargebacks, doesn't worth it for them. It will not worth it for me, as an individual, to process transaction for a $9 payment, for them it's even hard to do that, with lot's of wages to pay and everything else. Probably they are processing xx-low xxx transactions only hopping that the same seller will have xxxx or higher transactions, where they can recover some commissions, but probably they know your strategy (of selling lot's of xx- low xxx domains) and they know it will be like this for the future, so they are trying to be more efficient and process what works better for them. Comparing them with other marketplaces it's not fair, because let's say afternic, they need at least 11 days on average to make a payment, so they make sure to reduce the chargebacks at minimum, but dan, with a 17 hours average payment(at least in my case), it's hard to cover your back for everything. Would you like that dan will deal more like afternic, to pay in 11-13 days? I don't think so.
 
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@boker I approve everything you said there and I can understand that dan is moving...
But, the main problem with dan is the lack of communications and changes made without notice, here we can see an example...
Moving to another solution is not a problem for me when you have the time to move, but when dan decide something there is no time to adapt.

be paid after 30 days is not a problem, it's usual for some of my partners.
 
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@boker I approve everything you said there and I can understand that dan is moving...
But, the main problem with dan is the lack of communications and changes made without notice, here we can see an example...
Moving to another solution is not a problem for me when you have the time to move, but when dan decide something there is no time to adapt.

be paid after 30 days is not a problem, it's usual for some of my partners.
Dan has found a place between the established marketplaces, exactly because they were fast to process the payments and low commission, so most of us are using dan exactly for this, moving to 11-20-30 days payment will make them loose any advantage they have over the others. Regarding the changes made without notice, I understand that that's an issue, but it's a month or more from that change, probably you were impacted at the beginning, but by now you should have adapted. It was a mistake from this point, made by them, but for sure they are making other mistakes and they will make in the future others as well, the idea is to make less mistakes than their competitors and learn from them, I don't think that there is a perfect marketplace and I don;t think that somebody can build the perfect marketplace, but for me it's one of the best one's for the moment, with all the ups and downs. From my point of view, there are other things more important to be improved, like instant chat support, even faster time for processing a transaction, bringing extra customers( to compete with afternic and sedo networks, godaddy multiple users, epik fast support, BB, SH niche customers), not just the one's landing on one of our domains.
 
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Hi David,

We've lost over $1200 for handling your transactions in 2020 alone. The margin hardly covers our expenses while your buyers also more often than with other sellers perform chargebacks.

DAN is a partner to its sellers so we handled those transactions at a loss but there's a moment where we have to draw a line and also protect our own interest. That's why, when your buyers do not respond within 14 days to any of our communication we cancel those transactions and refund them before the next chargeback comes in.

We've handled your transactions with a lot of dedication so it's surprising to see since we increased the minimum selling price at DAN that you've taken aim at us.

Kind regards,

Dan
Another buyer refunded today, for a domain that woule bcecome transferable withn less than 3 weeks.
3 days = 3 refunds !
 
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Hi,

I've got some feature suggestions:
  • Bulk description import & export. It's much easier to edit descriptions in a spreadsheet, rather then opening, editing and saving each listing individually. It would also be nice to do the same for background settings.
  • More buyer info/details (obviously within privacy limits). For example. 'Buyer has bought x domains at Dan'. Registered in 2019. Is the buyer an individual or a company?
  • Updated stats. I think 'your last viewed domains' is cached and only updates once every while. Also it would be nice to see more entries (e.g. last 100) and where those views came from. E.g. internal (from Dan) or external.
  • Better sorting options in domain search. E.g. right now it doesn't seem to be possible to list prices from high to low (or I missed that option).
Thanks.
 
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so why don't you react to the issues?

1)
from the landing page please remove
that "i" icon that quotes
that the VAT value is an estimate.

2)
remove that "mehr erfahren (more)" link
that expains what a VAT is

I'm talking about the german version of the landing page only


and if you don't want to do so
please explain exactly why


so why don't you react to the issues?

1)
from the german landing page please remove
that "i" icon that quotes that the VAT value is an estimate.

2)
from the german landing page remove that "mehr erfahren (more)" link
that explains what a VAT is

I'm talking about the german version of the landing page only


in case if you don't want to do so
please explain exactly why
 
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Hi,

I've got some feature suggestions:
  • Bulk description import & export. It's much easier to edit descriptions in a spreadsheet, rather then opening, editing and saving each listing individually. It would also be nice to do the same for background settings.
  • More buyer info/details (obviously within privacy limits). For example. 'Buyer has bought x domains at Dan'. Registered in 2019. Is the buyer an individual or a company?
  • Updated stats. I think 'your last viewed domains' is cached and only updates once every while. Also it would be nice to see more entries (e.g. last 100) and where those views came from. E.g. internal (from Dan) or external.
  • Better sorting options in domain search. E.g. right now it doesn't seem to be possible to list prices from high to low (or I missed that option).
Thanks.
Good morning @NTLK,

Thank you for your suggestions.

Points 1 and 4 are already listed with our product team and will be developed shortly. We fully understand the need for it. More details are something I will relay to the product team as I fully understand the need for it. Lastly, the last viewed domains are updated multiple times a day. However, it is likely that the domains with the most traffic will remain displayed in that section.

Have a great day.
 
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so why don't you react to the issues?

1)
from the german landing page please remove
that "i" icon that quotes that the VAT value is an estimate.

2)
from the german landing page remove that "mehr erfahren (more)" link
that explains what a VAT is

I'm talking about the german version of the landing page only


in case if you don't want to do so
please explain exactly why
Dear Frank,

We have replied to the above inquiry multiple times already and stick to what was posted.

Best regards,
 
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I had the worst September ever.

I normally live making $100 a month and get the cash via bitcoin, but since DAN changed it's pricing to $99 - I cannot make a penny.

I'd three offers - each for $40. Ah. I wonder if you guys adjust it to $50, at-least.

Anyways, I've gone - long-walk to freedom - to #epik #ProblemSolved!
 
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Dan has found a place between the established marketplaces, exactly because they were ....

And how would you know enough about dan's business that you tell us "exactly" why they succeed? I think you have no idea what you are talking about. Exactly.

Plus it's wrong for you to smear Dan with these whines in the very forum thread where they try to help communicate with you and others. This is the real reason I had to respond to your post but maybe you are just here to grief Dan.

@LaszloSchenk good on you for paying attention to customers. Don't pay attention to the cheap NP crowd they will waste their time to chase $1 codes and they will have no problem eating your lunch and stealing your car if you leave it unattended. Is it not obvious from their posts that they don't care about Dan?

I am just one example of a customer who chose Dan.com for different reasons than what @boker would tell you.
 
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Another buyer refunded today, for a domain that woule bcecome transferable withn less than 3 weeks.
3 days = 3 refunds !

Stop selling names that are under lock at DAN and stop berating the point. They are keeping it at $100 and they have allready explained the problems with NetSol. You need a different marketplace for two figure transactions. The complaining isn’t helping anything.

Notice DAN has a thread to address issues personally (unlike GoDaddy/Afternic for example) and has addressed you numerous times but you just won’t accept it
 
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And how would you know enough about dan's business that you tell us "exactly" why they succeed? I think you have no idea what you are talking about. Exactly.

Plus it's wrong for you to smear Dan with these whines in the very forum thread where they try to help communicate with you and others. This is the real reason I had to respond to your post but maybe you are just here to grief Dan.

@LaszloSchenk good on you for paying attention to customers. Don't pay attention to the cheap NP crowd they will waste their time to chase $1 codes and they will have no problem eating your lunch and stealing your car if you leave it unattended. Is it not obvious from their posts that they don't care about Dan?

I am just one example of a customer who chose Dan.com for different reasons than what @boker would tell you.
Did you even read what I was saying or you just feel the need to say something from time to time? I was stating some facts, that they can compete with sedo, godaddy, afternic and others exactly because they pay fast and have small commission, where is the smear? And I've added what could they do better. Ask Dan and they will tell you exactly the same thing.
 
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Did you even read what I was saying or you just feel the need to say something from time to time? I was stating some facts, that they can compete with sedo, godaddy, afternic and others exactly because they pay fast and have small commission, where is the smear?

When will your smear stop? When will you say that they can compete against epik. It shouldnt be so hard for you.
 
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When will your smear stop? When will you say that they can compete against epik. It shouldnt be so hard for you.
This is exactly what I'm saying, that they can compete with all the big players, because it's hard for a new player to find his place on the podium. You have an excuse, because I can see that you are not browsing namepros to often, but if you go back a few pages, you will find my comment saying that I have an average of 17 hours at dan until I get payed, 11 days at afternic and over 20 at godaddy, so how can it that smear?Also, what everything has to do with epik, I have never used epik as an escrow/marketplace so I don't know exactly how they are, you are confusing and mixing things for no reason. Again, probably because you're not to active here, you are missing lot's of things/views/quotes/comments.
 
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Dear Frank,

We have replied to the above inquiry multiple times already and stick to what was posted.

Best regards,

you did not answer my suggestions and not my questions
maybe you answered what you think I asked for
but that was not what I said

please take the time to understand what I say

1) don't explain to a German what VAT is
2) don't estimate a value where there is no doubt about its value
3) don't show on Landing Page what minimum is
4) don't show in search results what minimum is


for now, I have stopped sending you my traffic

I'm pissed


the time I spend to explain a simple issue to DAN
is enough to develop a whole DAN like system
that would work for my German traffic


my concern:
https://www.namepros.com/threads/da...-official-thread.1148567/page-81#post-7899242
https://www.namepros.com/threads/da...-official-thread.1148567/page-81#post-7900636
your answer
https://www.namepros.com/threads/da...-official-thread.1148567/page-82#post-7908073
-has nothing to do with my concerns at all
- I knew how to setup VAT
my complain that you did not answer to my concern
https://www.namepros.com/threads/da...-official-thread.1148567/page-82#post-7908212
me agian asking for a reply
https://www.namepros.com/threads/da...-official-thread.1148567/page-84#post-7930202
me asking for action:
https://www.namepros.com/threads/da...-official-thread.1148567/page-84#post-7930893
here finally a reply mentioning the VAT issue
but not my question at all
https://www.namepros.com/threads/da...-official-thread.1148567/page-85#post-7931568
I wasn't asking to remove the VAT amount or the VAT
but the word ESTIMATE
I explained it to you, that you didn't understand what I said
https://www.namepros.com/threads/da...-official-thread.1148567/page-85#post-7931568
again your answer is not related to my concern
https://www.namepros.com/threads/da...-official-thread.1148567/page-86#post-7933214
its about the us of the word "estimate"
not the VAT
the VAT value can't be estimated
16% is exactly 16%
here me explaining it
https://www.namepros.com/threads/da...-official-thread.1148567/page-86#post-7933293
another reply to my post
but not the answer to my question at all
https://www.namepros.com/threads/da...-official-thread.1148567/page-85#post-7931568
I wanted the minimum offer not to show in the search results
or on landing page
its fine to show after a value is subitted
my sugestion how to handle it better
https://www.namepros.com/threads/da...-official-thread.1148567/page-85#post-7931694
me explaining it again
https://www.namepros.com/threads/da...-official-thread.1148567/page-86#post-7933301
me explaining it again
https://www.namepros.com/threads/da...-official-thread.1148567/page-86#post-7933306
me giving alternative solutions
https://www.namepros.com/threads/da...-official-thread.1148567/page-86#post-7933307
me explaining the problem
https://www.namepros.com/threads/da...-official-thread.1148567/page-86#post-7939520
now you say you understand
https://www.namepros.com/threads/da...-official-thread.1148567/page-86#post-7939520
but nothing happens
me asking for a solution again
https://www.namepros.com/threads/da...-official-thread.1148567/page-88#post-7956681
me explaing the VAT issue again
https://www.namepros.com/threads/da...-official-thread.1148567/page-89#post-7962559
you answering but not understanding my concern
https://www.namepros.com/threads/da...-official-thread.1148567/page-90#post-7963042

me explaining it again
https://www.namepros.com/threads/da...-official-thread.1148567/page-90#post-7963148
me having another 100 € bid
https://www.namepros.com/threads/da...-official-thread.1148567/page-90#post-7969277
me explaining it again
https://www.namepros.com/threads/da...-official-thread.1148567/page-91#post-7969883
your answer
https://www.namepros.com/threads/da...-official-thread.1148567/page-91#post-7969969
still not refering to the options I suggested
me explaning a better solution:
https://www.namepros.com/threads/da...-official-thread.1148567/page-91#post-7970074
me explaining it again
https://www.namepros.com/threads/da...-official-thread.1148567/page-91#post-7970672
me explaing the VAT issue again
https://www.namepros.com/threads/da...-official-thread.1148567/page-91#post-7970672
me explaing the VAT issue again
https://www.namepros.com/threads/da...-official-thread.1148567/page-92#post-7982547
 
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you did not answer my suggestions and not my questions
maybe you answered what you think I asked for
but that was not what I said

please take the time to understand what I say

1) don't explain to a German what VAT is
2) don't estimate a value where there is no doubt about its value
3) don't show on Landing Page what minimum is
4) don't show in search results what minimum is


for now, I have stopped sending you my traffic

I'm pissed


the time I spend to explain a simple issue to DAN
is enough to develop a whole DAN like system
that would work for my German traffic


my concern:
https://www.namepros.com/threads/da...-official-thread.1148567/page-81#post-7899242
https://www.namepros.com/threads/da...-official-thread.1148567/page-81#post-7900636
your answer
https://www.namepros.com/threads/da...-official-thread.1148567/page-82#post-7908073
-has nothing to do with my concerns at all
- I knew how to setup VAT
my complain that you did not answer to my concern
https://www.namepros.com/threads/da...-official-thread.1148567/page-82#post-7908212
me agian asking for a reply
https://www.namepros.com/threads/da...-official-thread.1148567/page-84#post-7930202
me asking for action:
https://www.namepros.com/threads/da...-official-thread.1148567/page-84#post-7930893
here finally a reply mentioning the VAT issue
but not my question at all
https://www.namepros.com/threads/da...-official-thread.1148567/page-85#post-7931568
I wasn't asking to remove the VAT amount or the VAT
but the word ESTIMATE
I explained it to you, that you didn't understand what I said
https://www.namepros.com/threads/da...-official-thread.1148567/page-85#post-7931568
again your answer is not related to my concern
https://www.namepros.com/threads/da...-official-thread.1148567/page-86#post-7933214
its about the us of the word "estimate"
not the VAT
the VAT value can't be estimated
16% is exactly 16%
here me explaining it
https://www.namepros.com/threads/da...-official-thread.1148567/page-86#post-7933293
another reply to my post
but not the answer to my question at all
https://www.namepros.com/threads/da...-official-thread.1148567/page-85#post-7931568
I wanted the minimum offer not to show in the search results
or on landing page
its fine to show after a value is subitted
my sugestion how to handle it better
https://www.namepros.com/threads/da...-official-thread.1148567/page-85#post-7931694
me explaining it again
https://www.namepros.com/threads/da...-official-thread.1148567/page-86#post-7933301
me explaining it again
https://www.namepros.com/threads/da...-official-thread.1148567/page-86#post-7933306
me giving alternative solutions
https://www.namepros.com/threads/da...-official-thread.1148567/page-86#post-7933307
me explaining the problem
https://www.namepros.com/threads/da...-official-thread.1148567/page-86#post-7939520
now you say you understand
https://www.namepros.com/threads/da...-official-thread.1148567/page-86#post-7939520
but nothing happens
me asking for a solution again
https://www.namepros.com/threads/da...-official-thread.1148567/page-88#post-7956681
me explaing the VAT issue again
https://www.namepros.com/threads/da...-official-thread.1148567/page-89#post-7962559
you answering but not understanding my concern
https://www.namepros.com/threads/da...-official-thread.1148567/page-90#post-7963042

me explaining it again
https://www.namepros.com/threads/da...-official-thread.1148567/page-90#post-7963148
me having another 100 € bid
https://www.namepros.com/threads/da...-official-thread.1148567/page-90#post-7969277
me explaining it again
https://www.namepros.com/threads/da...-official-thread.1148567/page-91#post-7969883
your answer
https://www.namepros.com/threads/da...-official-thread.1148567/page-91#post-7969969
still not refering to the options I suggested
me explaning a better solution:
https://www.namepros.com/threads/da...-official-thread.1148567/page-91#post-7970074
me explaining it again
https://www.namepros.com/threads/da...-official-thread.1148567/page-91#post-7970672
me explaing the VAT issue again
https://www.namepros.com/threads/da...-official-thread.1148567/page-91#post-7970672
me explaing the VAT issue again
https://www.namepros.com/threads/da...-official-thread.1148567/page-92#post-7982547
Seems like they are not going to do it.
 
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@frank-germany

Just for curiosity, as I am not really involved in the .de market, why not just use Sedo if Dan is not focused on the German market and not willing to change any detail of their system? Feel free to ignore my question as I already said it was made mainly for curiosity.
 
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@frank-germany

Just for curiosity, as I am not really involved in the .de market, why not just use Sedo if Dan is not focused on the German market and not willing to change any detail of their system? Feel free to ignore my question as I already said it was made mainly for curiosity.


sedo shows only 1 prize
incl VAT

that is 16% more than I want to be displayed

but I will test them again
in case DAN stays that way


as I can deal randomly with any marketplace that doesn't talk
 
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Hi, @DAN.COM , @LaszloSchenk

I have this suggestion, it would be better receiving the payment first before the name sales on the market place. Am saying this because once someone accepts your offer after counting back and then he takes days without paying yet the name is removed from the market place, to me i think this is not a good play for us sellers.
My suggestion comes after experiencing this problem on Friday evening for one of my names and am not sure you have hard from the buyer apart from the reminder messages you might have sent him? I can PM you the details incase you want to share any update with me?
 
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Hi, @DAN.COM , @LaszloSchenk

I have this suggestion, it would be better receiving the payment first before the name sales on the market place. Am saying this because once someone accepts your offer after counting back and then he takes days without paying yet the name is removed from the market place, to me i think this is not a good play for us sellers.
My suggestion comes after experiencing this problem on Friday evening for one of my names and am not sure you have hard from the buyer apart from the reminder messages you might have sent him? I can PM you the details incase you want to share any update with me?
Good morning @hui2000,

Thank you for the suggestion made.

We have chosen the current setup as we needed to rule out the possibility of a domain being bought twice within the same time window by two different entities. We have seen it happen multiple times before where a domain was bought by two different buyers. By not being able to deliver the domain we as a marketplace are in default with our own TOS stressing the bindingness for both buyer and seller as well.

As compensation, we have a dedicated team of account managers who follow up on these transactions quite frequently both by phone, private email, and automated payment reminders. We do this to identify payment deadlines, getting the payments secured but also to identify time wasters and reduce the time lost. However, we have developed alternative methods that our product team is still building which should reduce the number of time-wasting transactions significantly. Regardless, I will relay your proposal to our product team for review.

I hope you will have a great week.
 
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Good morning @hui2000,

Thank you for the suggestion made.

We have chosen the current setup as we needed to rule out the possibility of a domain being bought twice within the same time window by two different entities. We have seen it happen multiple times before where a domain was bought by two different buyers. By not being able to deliver the domain we as a marketplace are in default with our own TOS stressing the bindingness for both buyer and seller as well.

As compensation, we have a dedicated team of account managers who follow up on these transactions quite frequently both by phone, private email, and automated payment reminders. We do this to identify payment deadlines, getting the payments secured but also to identify time wasters and reduce the time lost. However, we have developed alternative methods that our product team is still building which should reduce the number of time-wasting transactions significantly. Regardless, I will relay your proposal to our product team for review.

I hope you will have a great week.

@LaszloSchenk Maybe you can make a compromise solution? After a domain is purchased but before payment kicks in, display a slightly different message like "There is a pending sale agreement for this domain with expiration in DDMMYY". And a fine print explaining the domain will be back to the market if the buyer fails to pay up.

This should please sellers as well as put some pressure on buyers to conclude payment.
 
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Good morning @topdom,

Thank you for your feedback.

We do not show the sellers' information before payment unless the invoice is granted to a buyer for processing a bank transfer. In addition, we do not show the seller's IP to the buyer. Only the buyer's IP is shown to the seller. Also, we currently have a solution to reduce the fake offers as well as acceptance by mistake in production. I will make sure to update you once this is released.

Have a great week.


@LaszloSchenk thanks for this response.

Just to be clear....

Does this mean IF an Invoice is created after an agreement is made, that this also MEANS the Buyer HAS communicated with DAN and they wish to use/pay by "Wire/Bank Transfer".??

Thank You
 
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@LaszloSchenk Maybe you can make a compromise solution? After a domain is purchased but before payment kicks in, display a slightly different message like "There is a pending sale agreement for this domain with expiration in DDMMYY". And a fine print explaining the domain will be back to the market if the buyer fails to pay up.

This should please sellers as well as put some pressure on buyers to conclude payment.
Good morning @legendarynames,

Thank you for the suggestion.

I will relay this to our product team and add it to the previous input.

Have a great day.
 
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@LaszloSchenk thanks for this response.

Just to be clear....

Does this mean IF an Invoice is created after an agreement is made, that this also MEANS the Buyer HAS communicated with DAN and they wish to use/pay by "Wire/Bank Transfer".??

Thank You
Good morning @DomainBarracksRob,

That is correct. An invoice can be granted in advance when a buyer contacts us and explicitly asks to perform a bank/wire transfer.

Have a great day.
 
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Just had my first transaction with Dan. Process 100% smooth and fast, looking forward to more business. Thank You
 
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