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DAN.COM Domain Marketplace (Official Thread)

Located in Domain Marketplace Reviews, started by Reza, Aug 7, 2019

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  1. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    Dear @davidc1,

    The rule has been there for quite some years already. The only difference I have to mention is that your statement that a buyer can change his mind within those 14 days is wrong. We have already secured the funds and will not refund it. We simply state that when you have a domain transfer and a token is communicated to a buyer directly we will not pay out until the domain is moved to the account. Without this procedure, you as a seller can change the transfer token after receiving the funds which is a high-security risk.

    We do understand that you do not want to wait too long for your funds to arrive which is why we have set the boundary at 14 days after which we will move the domain to our own registrar and proceed with the payout.

    Best regards,
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. davidc1

    davidc1 Established Member ★★★★★★★★★★

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    I dont understand anything, what you explain there is completly different to what said your collaborator Karam.

    Please reread carefully the transcript of your collaborator, yesterday I had one transaction canceled and the customer refunded. And your collaborator told me it's because the buyer did not respond within 14 days.
    Waiting for the payout is ok, but issuing refunds in case of no signs of the buyer after payment is a problem.
     
  3. SamirAz86

    SamirAz86 Top Contributor VIP

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    Yes, exactly! Just received e-mail from Bodis about added domains!
    I have only one recommendation! I just want to have opportunity to make smaller or bigger columns on Dan selling and parking page! I just have longer domains and they don't fit in one row. For example: Patagoniameat.com looks like
    Patagoniameat.co
    m
     
    Last edited: Sep 29, 2020
  4. Ostrados

    Ostrados EpicName.com VIP

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    Set min bid to whatever you like and problem solved you will not receive law balls.
     
  5. frank-germany

    frank-germany domainer since 2001 / musician VIP

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    that is a solution
    but not to my problem


    @DAN.COM
    I want NO Value at all

    is that really a concept that is so hard to understand?


    buyer shall imagine what offer might make me sell

    if I show him 100 € or any other amount
    I limit this imagination

    his vision is polluted



    and that is not something new
    but just the way it was before at DAN



    Let's recap:
    DAN has this issue:
    too many sales below 100


    there is no need to enforce a displayed Min Bid
    the proper solution would be to disable the button that accepts the low ball offer



    when you have spent quite a while
    in educating yourself to become better in negotiations
    it's really a pain
    when a 3rd party that you are using like DAN
    changes something good into something really bad

    that leaves me 2 choices:
    either convince the 3rd party to redo it
    or leave

    every new 100 € offer makes me mad
     
    Last edited: Sep 29, 2020
  6. DAN.COM

    DAN.COM Domain Marketplace Dan.com Staff VIP Gold Account

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    Hi David,

    This is not a new rule or policy. We observe a lot of confusion in this thread. For 99.9% of all transactions, this situation doesn't occur.

    Once in a while, you'll have a buyer that does not respond to any messages after they purchase a domain or they refuse to use the current registrar for locked domains. This happens mostly for lower-end sales below $200.

    Please also keep in mind that it's DAN's ultimate goal to help our sellers become more successful. There's no interest or incentive for our team to cancel transactions that are valid.

    Kind regards,

    Dan
     
    Last edited: Sep 29, 2020
  7. DAN.COM

    DAN.COM Domain Marketplace Dan.com Staff VIP Gold Account

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    Hi Frank,

    Since 2015 we on purpose changed the logic of our make offer option and implemented a model where only when the buyer tries to place an offer below the set minimum price, they will see what the actual minimum offer should be.

    So if someone tries to place a $200 offer, they don't ever see the set minimum price:

    upload_2020-9-29_12-7-21.png

    Only if they try to place an offer below your minimum we show them that they have to increase their offer before we can submit the offer:

    upload_2020-9-29_12-7-58.png

    You have many options at DAN as seller to determine however you want to sell. For example, you can disable the make offer option entirely if you wish.

    Or, set your minimum prices 20% lower than your BIN price. This is often done by sellers that dislike negotiating.

    You can also use our new Lease to Own model which doesn't have a make offer option and makes negotiations something of the past.

    To conclude, your suggestion to show no value at all is impossible to even work with because you effectively ask us to allow anyone to submit any offer regardless of the minimum requirements of the seller or platform.

    I hope this explains,

    Dan
     
  8. DAN.COM

    DAN.COM Domain Marketplace Dan.com Staff VIP Gold Account

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    Additional feedback:

    We performed an internal review of our process and it seems the message David is sharing is only valid for Network Solutions locked domains. We have a very high chargeback ratio for sales below $200 for locked Network Solutions domains. Sellers perform outreach to these buyers but never tell them that they must obtain the domain at Network Solutions. Buyers get aggravated, do not reply to us, and perform chargebacks.

    Those transactions are canceled and refunded after 14 days before the buyer performs a chargeback to protect the reputation of our merchant account which is crucial for proper payment processing.

    We hope this explains our Network Solutions policy better. When in doubt, remember, always contact our support team :).
     
    Last edited: Sep 29, 2020
  9. frank-germany

    frank-germany domainer since 2001 / musician VIP

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    I knew all this

    when you enter 50 €
    you will see the min price

    that will lead to bid 100 €

    when nothing is revealed here a 250 € is more likely


    I ask to show no value
    and disable the "accept the offer button" for offers below min bid

    don't you read what I suggest?


    I love to negotiate
    I don't want the lead to be anchored to a low value




    I highly doubt that you test your landing page
    for .de domains aka for German buyers
     
    Last edited: Sep 29, 2020
  10. davidc1

    davidc1 Established Member ★★★★★★★★★★

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    After a few weeks domains will become unlocked and ready to be transfered to any other registar.
    Afternic works 99% this way with locked domains, and I never heard of any charge back. Anyway, If i see that you continue closing transactions because of that I could not continue to use dan service as it's a pure waste of time and money.
     
  11. frank-germany

    frank-germany domainer since 2001 / musician VIP

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    what was special about undeveloped?

    they listened and made a great system
    far better than Sedo - who never listen at all

    DAN is not listening anymore

    I spend quite a while
    a few hours
    working for DAN for free

    at least try to understand what I say
     
    Last edited: Sep 29, 2020
  12. Hussein Ali

    Hussein Ali Established Member

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    I really need you to disable the minimum price of $99.
     
  13. Embrand

    Embrand Top Contributor VIP ICA Member ★★★★★★★★★★

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    I was wondering if anyone has gone back from the new installment model (with BIN and no make offer) to the old one (with BIN and make offer option, but installments of no longer than 12 months)?

    I know DAN are certain the new one performs better, but sometimes I wonder if the old model really was the best.

    @DAN.COM Could you maybe tell more about how many sellers are using the new installment option vs. the old one, and if the new one is still performing much better? Maybe even tell us what the most popular installment length is? Thanks.
     
  14. davidc1

    davidc1 Established Member ★★★★★★★★★★

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    Not a new rule, are you kidding ?

    I sold 1000+ domains on dan and never had this problem before. And now, i have 2 times this problem within 2 days !
     
  15. MarkedMarket

    MarkedMarket Established Member

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    @frank-germany, I certainly understand your point. DAN seems to have a lot of customers that buy domains for the first time and don't have any knowledge about the value of domain names. They therefore start by definition with an offer lower than $100, and will therefore always see the the minimum threshold of $100, thinking that that is the minimum amount that the seller is willing to sell the domain for. Why would a potential buyer offer more when they think that that is the minimum price that the seller is willing to accept?

    All my domains are parked at Efty since half a year and not at DAN anymore, but since Efty's integration with DAN, I was thinking of using them again instead of Escrow.com. I think DAN should make clear that it's THEIR minimum price, and NOT the seller's, and that the price of a domain is generally much higher than the minimum offer given the fact that domains are rare and valuable digital assets. That educates new buyers and makes it more likely that they will accept a high(er) counteroffer.
     
    Last edited: Sep 29, 2020
  16. frank-germany

    frank-germany domainer since 2001 / musician VIP

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    thanks
    you see where I'm coming from.

    but:
    I don't think more upfront buyer education is needed
    and that too would add confusion

    I want LESS confusion

    @DAN.COM
    I have said over and over:
    1) there is no way to "estimate" the result of a 16% VAT

    2) there is no need to educate a German buyer what a VAT is
    that is normal in Germany

    both is distracting on the Landing Page


    upload_2020-9-29_22-7-30.png


    upload_2020-9-29_22-8-1.png





    I doubt DAN is testing Landing Page for the german traffic
    if testing is done it's for the wordwide mostly .com traffic
    thats what I think

    you will never come up with that version of a german Landing Page
    performing best in Germany -no way
     
    Last edited: Sep 29, 2020
  17. MarkedMarket

    MarkedMarket Established Member

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    I see your point and agree that buyers ideally want certainty, and by using the word 'estimation', you can create confusion. Maybe in Germany that is more important than in other countries.

    I also understand your other point. You propose there is no threshold, and if a potential buyer puts in an offer of say $5 USD, you can as a seller only decline or counteroffer with a value of more than $100 USD. The button to accept the offer for offers of less than $100 USD will be disabled, so a seller can't accept the offer. That could probably also work.
     
  18. DAN.COM

    DAN.COM Domain Marketplace Dan.com Staff VIP Gold Account

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    We're sorry to hear our service is a wast
    Hi Frank,

    We're here responding to every question our sellers raise. There seems to be more of a communication barrier than us not soaking in feedback.

    Kind regards,

    Dan
     
  19. DAN.COM

    DAN.COM Domain Marketplace Dan.com Staff VIP Gold Account

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    Hi David,

    We've lost over $1200 for handling your transactions in 2020 alone. The margin hardly covers our expenses while your buyers also more often than with other sellers perform chargebacks.

    DAN is a partner to its sellers so we handled those transactions at a loss but there's a moment where we have to draw a line and also protect our own interest. That's why, when your buyers do not respond within 14 days to any of our communication we cancel those transactions and refund them before the next chargeback comes in.

    We've handled your transactions with a lot of dedication so it's surprising to see since we increased the minimum selling price at DAN that you've taken aim at us.

    Kind regards,

    Dan
     
  20. DAN.COM

    DAN.COM Domain Marketplace Dan.com Staff VIP Gold Account

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    Hi Embrand,

    The generalized data indicates that our new LTO model converts about 211% better than having only a BIN + Make offer option enabled and 48% better than our old installments model.

    From a marketplace perspective, we'll always advise our users to use the best converting model. We've been very clear and vocal about our new LTO model and the results it yields.

    Read here what makes our LTO model special: https://blog.undeveloped.com/introducing-domain-financing-2-0-cd82edbb79c4

    Kind regards,

    Dan
     
  21. Embrand

    Embrand Top Contributor VIP ICA Member ★★★★★★★★★★

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    Thanks for providing those figures. LTO model it is, then!
     
  22. davidc1

    davidc1 Established Member ★★★★★★★★★★

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    you never told me anything about chargeback, etc...
    You lost $1200 within a year, that's a small % of payments. that's not a lot for a digital product afaik. I would lose much more if everyday you refund customers if they dont reply to your email after their payment made.

    In lasts messages you told that the current process of refunding customers if they dont communicate is working for years... and now it seems it's a charge back problem and not a networksolutions domain locked problem.

    I dont understand why you speak about the increase of minimum price ?
     
  23. frank-germany

    frank-germany domainer since 2001 / musician VIP

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    so why don't you react to the issues?

    1)
    from the landing page please remove
    that "i" icon that quotes
    that the VAT value is an estimate.

    2)
    remove that "mehr erfahren (more)" link
    that expains what a VAT is

    I'm talking about the german version of the landing page only


    and if you don't want to do so
    please explain exactly why
     
    Last edited: Sep 30, 2020
  24. karmaco

    karmaco Top Contributor VIP

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    Maybe not sell your names before 60 days. Its your fault not DAN. I cannot believe there are pages of gripes about minimum offers.Who the hell is in this for under $99? Only a very small percentage of domainers. Maybe take those to Afternic since you claim you never have problems there.
     
    Last edited: Sep 30, 2020
  25. davidc1

    davidc1 Established Member ★★★★★★★★★★

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    It seems the problem is not a low priced or locked problem as they said first, but a charge back problem..
    $99 is too much for some countries. I split tested a lot to find the selling price which bring me the more money ;)
     

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