NameSilo

DAN.COM Domain Marketplace (Official Thread)

Located in Domain Marketplace Reviews, started by Reza, Aug 7, 2019

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  1. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    Dear @BrandCollectors.com
    Depending on the time of reaching out during the weekend a delayed response can be given.

    Which domain is involved?
     
    The views expressed on this page by users and staff are their own, not those of NamePros.
  2. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    Good morning @Samer and all,

    We already do this indeed.

    Have a great week.
     
  3. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    Good morning Alcy,

    The product team was notified and requested to revert this straight away.

    Have a great week.
     
  4. BrandCollectors.com

    BrandCollectors.com Established Member

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    already got responce from transfer specialist.
    Thank you
     
  5. Peak.Domains

    Peak.Domains Top Contributor VIP Blue Account

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    I'd like to suggest a feature...

    A few assumptions: Many people are suggesting tweaks to landing pages, and I imagine DAN wants to go with whatever gets the best conversions rates for us. I'd imagine decisions about changes to the landing pages are based on real-world data, but I'd also imagine that this data is kind of limited before implementing the changes.

    Does DAN do any kind of split-testing for landing pages before implementing changes? For example, when adding the seller boxes to everyone's landers, was that just a guess that it would perform better and increase buyer trust, or was it backed up by data?

    Whatever the answer is, my suggestion is to have an option where sellers can opt-in for a "beta test" of sorts, where DAN can test out different tweaks in the landers of those who opt-in. When there's enough data on any of these tests to show with confidence that they can increase sales, they could be added to the standard landing pages for everybody. This gives an opportunity to appease people's suggestions without rolling it out across the entire site to see how well the suggestions perform, and ultimately to gather as much data as possible to have the best-performing landers in the industry.
     
  6. frank-germany

    frank-germany domainer since 2001 / musician VIP

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    split testing done in a perfect world
    would mean to do a separate LP for separate countries aka languages

    I highly doubt that the same perfect LP created for the US
    will perform best in Germany as well

    support request taking to much time
    it doesn't actually matter if it's within your working hours or not
    when they take too much time
    its independently from your working hours

    they take too much time

    by far too much time

    same may apply to sedo and other marketplaces
    still, that doesn't change the fact that it takes too much time

    they take too much time whatever the reason is

    they take too much time. period.
     
  7. Peak.Domains

    Peak.Domains Top Contributor VIP Blue Account

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    @frank-germany I agree, and having people volunteer to participate in those tests from all around the world, I think would be the best way to get closer to the perfect world.

    I wonder why DAN needs to hire support staff in USA in order to match USA business hours, is there no night shift where they are located? I saw a comment about how it's time-consuming to hire USA-based support staff.

    Why can't some members of the existing support staff work a shift outside of typical local business hours?

    There's a hotel down the street from me, they're open 24/7. They have some people who work mornings, some people who work the middle shift, and some people who work overnight. By staggering their shifts, they could have staff that still live local to DAN, working to serve customer in every timezone.

    Instead of, say, 6 support staff all working during normal local to DAN business hours, why not have 2 in the morning, 2 in the middle of the day, 2 overnight? Maybe 1 shift over the weekend, too. That way a buyer who has a question on Friday doesn't have to wait until Monday, or a seller who needs support, etc. It seems like it would be easier to just hire someone local to work a different shift, rather than trying to hire someone on another continent if it's causing delays? This seems to be one of the biggest requests - more flexible support. Just saying "we work during regular business hours" doesn't help when those business hours are the opposite of the business hours of many buyers and sellers, imo.

    Just my 0.02 tho. I like DAN a lot, I think they're my favorite platform so far.
     
    Last edited: Apr 6, 2020
  8. frank-germany

    frank-germany domainer since 2001 / musician VIP

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    it's an ancient view of the world
    originating from the pre-internet 24/7/360 world


    European are used to have closed doors at certain time frame

    I guess these companies earn too much

    adopt guys
    before a competitor does

    ( applicable to sedo even more )



    do you really want to lose your business to epik??????????
     
    Last edited: Apr 6, 2020
  9. Peak.Domains

    Peak.Domains Top Contributor VIP Blue Account

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    Thanks for this perspective, I wouldn't have considered that.

    In Canada for example, some people prefer the evening or night shifts. A student can go to university during the day, and then work at customer support at night, or somebody who likes to sleep during the day can work the overnight shift, etc. I had a friend who moved here from Nigeria and he would work the overnight shift, and then attend school during the day, and then sleep during the evening.

    But anyways, hopefully Dan is listening because quick support seems to be one of the biggest issues people have, even if they say tickets get responded to within 24 hours, it still often ends up being "the next day" for a lot of us. I think a very responsive support staff will do more to help sales than landing page tweaks, etc.
     
  10. Maxxo

    Maxxo Established Member

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    @LaszloSchenk

    How long does it normally take for SSL to go into effect for new domains added? I added a domain to portfolio yesterday and the https:// is still not working (browser error "security risk") The http:// works fine.

    Thanks
     
  11. BrandCollectors.com

    BrandCollectors.com Established Member

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    it takes up to 48-72hrs..
     
  12. BrandCollectors.com

    BrandCollectors.com Established Member

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    please check your offer page for any domain it looks like no email verification for buyer or it's temporary glitch?
     
  13. Grilled

    Grilled self challenge: don't be kcid a for xis months. VIP

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    Thank you for the heads up. I will keep this in mind going forward. Perhaps you can elaborate more?

    As unfortunately, due to your comment, I will be removing all my domains from DAN.com.

    Best of luck with your continued growth, and/or future acquisition. Politics aside, you guys have truly built a great product at Dan.com!
     
    Last edited: Apr 7, 2020
  14. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    Good morning @Peak.Domains,

    I trust you are doing well.

    Thank you for the feedback granted. We do base all our feature updates or released on actual data gathered. For example, the seller boxes got tested and initially got built as we noticed trust was a key issue before a buyer proceeded with conducting the payment. Since the release of the seller boxes, the go through rate is increased and the number of wary customers decreased significantly.

    Regardless, I do think your proposal is feasible and will make sure to discuss this internally.

    Have a great day!
     
  15. Peak.Domains

    Peak.Domains Top Contributor VIP Blue Account

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  16. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    Good morning @frank-germany & @Peak.Domains,

    Currently, we are getting the same statements quite frequently posted here. We have indicated to be working on this. It is not as simple as it sounds. The comparison made with a hotel is like comparing apples and oranges. Finding representatives of the same quality currently, present who are willing to operate between 22:00 and 08:00 in the morning is fairly impossible. We want to maintain the same standard of quality during the night as opposed to during business hours.

    We are aware that the 24/7 coverage is needed and we are working towards this.

    Have a great day.
     
  17. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    Good morning @Maxxo,

    Once the nameservers are altered the SSL certificates are generated within 48 hours on average.

    Have a great day!
     
  18. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    Good morning @BrandCollectors.com,

    Thank you for notifying us.

    I have made sure to test it this morning but I am required to confirm my email before an offer is approved.

    Could you PM me and describe the situation you have experienced?
     
  19. alcy

    alcy Top Contributor VIP

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    @LaszloSchenk
    any chance at all u can consider implementing a payout withhold option until seller basically tells you to pay... whether thst would add up to just 1 delayed payment.. or 2.. or 10 etc..

    godaddy auctions does it. dont get me wrong im not askin u to become godaddy, cause sometimes i mention them.. im just mentioning them to say its possible and you'd not be alone.. and in my case, it would be a useful additional payout option for your clients.. and one which would not be imo very hard to implement for you.

    u do not even need to show this "credit" in our account.. but you could do like epik (another one that does this), and just basically show account credit.. and if u'd like to take it step further, people could also use this to buy domains if they want, on dan.com.

    would u consider plz? or maybe on your to do list? ty
     
  20. DAN.COM

    DAN.COM Domain Marketplace Dan.com Staff VIP Gold Account

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    Hi Alcy,

    This is one of the most requested features in our backlog and we build 100% of all features that make it to our top 10 most requested features. The legal side of offering this is now being taken care of and the development will start soon.

    With the new redesign of the DAN seller back office, we're launching this new feature. So soon, you will get the sale price rewarded in your DAN account and you can decide what to do with the funds. You could pay out 50% via Paypal for example and 50% via ACH or a Wire. You can also decide to keep the funds and buy or register domains with it (maybe even at a discount - we'll return a part of our commission to the buyer in that case) for example.

    Kind regards,

    Reza
     
  21. alcy

    alcy Top Contributor VIP

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    thats great news. thanks. i thought id not be the first one to ask for it :)
    just to confirm, once this credit option is implemented, a payout to btc at any point we want would also be one of those options you mention right? whether its 50% to btc, or 100% etc...

    if u do not mind sharing, sorry if already answered before, but this new redesign of dan as you call it, is it for 2020, or 2021, 2022? ty again for sharing.
     
  22. BrandCollectors.com

    BrandCollectors.com Established Member

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    @DAN.COM could u please add an option add file scr into messenger?
     
  23. eternaldomains

    eternaldomains Established Member

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    Wait, what? DAN from Europe can payout via ACH? :tightlyclosedeyes:
     
  24. LaszloSchenk

    LaszloSchenk Upgraded Member Dan.com Staff Blue Account

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    Good morning @BrandCollectors.com,

    Thank you for your request.

    I will make sure to list your request with our product team.

    Have a great day!
     
  25. eternaldomains

    eternaldomains Established Member

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    Both issues seem to be fixed for now, thanks @DAN.COM @LaszloSchenk !!
     

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