Located in Domain Marketplace Reviews, started by Reza, Aug 7, 2019
DAN not working for me. Keeps saying Bad Gateway
same problem here
None of the landers are working either!
@LaszloSchenk please look into this
the site is working again, but slowly.
I will relay your feedback to the product team for reviewal. We have quite some features in our agenda but I will make sure this gets discussed.
Good morning @MarkedMarket,
Thank you for your response.
We have tested it in the past and noticed the difference in dropouts. I completely understand the idea behind it as we have had it available before. However, the data gathered moved us towards allowed the last offer submitted to remain binding only.
Always happy to receive input @MarkedMarket. Thank you for sharing.
Thank you for your feedback.
We are not hard-headed at all. In fact, I think we are among the few that actually built and implemented many of our users' requests. The only issue remains that we cannot honor all requests that are submitted and especially not at the timeframe the submitters have in mind. We have our own roadmap and try to develop as many feature requests as imposed by you guys in between. However, we are not able to produce all requests or within a fast amount of time without implicating our own growth.
All relevant feedback is noted and discussed. All viable requests are added to a list and will be dealt with accordingly. I only ask for your patience and allow us to do what we need to do. Posting comments like we are hard-headed or unbelievable for having certain request wait too long before being developed will not speed up the process.
sometimes i get feeling people at dan misunderstand the effort clients here make when they give feedback or take time to discuss features etc. it means that they like and care about your company. not the other way around. so I hope you continue to see what we do here in terms of comments as a positive thing. i would not even be on this thread, let alone post here, if i didn't like dan.com or want to continue to use it and see it grow and evolve!
i was commenting in this case about implementing system of letting all offers be valid for say 7 days. for both buyer and seller. if the most successful auction house on the planet (Gd) uses it, and does well with it, then i think its posible for you to at least consider it. and discuss it with people here. instead you just said no. and expect people to stop talking about it further, or not call you stubborn. plz let people freely discuss how to improve your site and join the discussion instead of dismissing right away.
i also brought up several times the fact you cut the portfolio folio link at 500 domains. and see no urgency in fixing or in very least if you know about the bug, to put a bold line of text above this link that says domain lists only show 500 names. because it is my view that it is catastrophic for sellers like me who may use such link as a redirect for all domains.. for months or even for years.. relying on its full functionality.. only to then realize it is cut at 500. because let me tell you, it is not easy to notice.. and especially when such basic functionality is basically expected to be.. well.. fully functional. yet you do not see the gravity or potentail of lost businss or sales from sending buyers to a folio link that cuts at 500 domains... for months or for years... if u canot fix it now, PLEASE put a bold text in there to indicate folio is limited to 500 names. there are tons of people who less than 500 names.. but there are equally tons who have more than 500.
so these are just things to work out and I am happy to do this here with others in friendly civilized way. thanks!
will email support, disregard.
@LaszloSchenk can you take a look at the automatic invoices? Because when I, as an company (from The Netherlands), sell a domain name (falls under digital services) to an other company (outside The Netherlands but in the EU), you see "VAT 0%" on the invoice. But that is wrong according to the Dutch tax authorities. There should be "VAT reverse charge" on the invoice instead of "VAT 0%". I also emailed this to Dan.com but there was not response.
I am also VAT registered. As I understand it, the reverse VAT only applies if you sell to an individual in another EU country. But would be good to hear what DAN has to say.
When I sell to private person I use MOSS. Then the VAT of the country of the buyer is applied. You can choose the MOSS option at settings on Dan.com. If I would deliver not digital goods to a company from another EU country, fitting 0% VAT is possible.
The following image comes from the Dutch tax office website. Unfortunately it is in Dutch. I tried to translate important things. The problem is "0% VAT" is not the same as " VAT reverse charge".
Thanks, these rules are far too complicated, I think. I am actually looking into whether I can become VAT excempt.
Sometimes I need to access DAN via mobile browser and I don't have a high spec phone.
At first, long ago, accessing DAN is a breeze.
Then, initially the dashboard page couldn't load properly off and on but refreshing works (with "unresponsive script" message or something like that), so I didn't think of complaining since it still works.
Now I can't finish loading at all so no way I can respond to any chat window via mobile browser. Had to wait until I can access my desktop just to reply all the messages.
Tried different browsers but all didn't work on mobile. Even the front page is hard to load and doesn't load properly in the end.
So currently I can only access DAN via desktop which isn't good because I don't always have access to a desktop, except during off-office hours like now.
Please fix the script/coding/etc.
On a separate matter, I noticed I could no longer close a chat window by clicking outside the window, forcing me to click the x button which is way too close to the delete chat button. It's now too easy to accidentally delete a crucial and ongoing deal, not something I want to happen at all. If I ever accidentally delete the chat, can I restore it back?
it was so cool before when we opened a sale or offer window in middle of screen, and then could click anywhere outside that window to close it...
well suddenly lately this was disabled.. and now we gotta find the little X to close the window... much less efficient etc.. i think you get the picture.
any chance you can bring back the old method? im sure we just all got used to it. please?
@DAN.COM I have bring the buyer to the Dan but can't finalize the deal. chat bot not responding..
The team typically replies in under 3h
my msg: 6h ago. Not seen yet. 😐
Why can’t we communicate with a prospect without accepting or rejecting an offer? Its super awkward to have to decline a low offer just to send a message. Also at some point will you guys start blocking repeat non paying offenders?
i thought they do this already? odd.
Why wouldnt u zero-tolerance non-payers, @LaszloSchenk
I agree. What's the policy?
Hey was wondering again is Dan an acronym? I heard multiple theories but my guess is Domain Acquisition Network. Is that right 🤔
Domain Automation Network
it is not automation.
offers not sending check this out.
no confirmation email! 😐
Dan my fav marketplace please fix it.
Domain Automation Network
Good morning @eternaldomains,
Could you please private message me and provide the details on the device you are using.
Looking forward to hearing from you.
Separate names with a comma.