1and1.com
- Thread starter harpo
- Start date
The views expressed on this page by users and staff are their own, not those of NamePros.
- Impact
- 18
excellent
amazing. There are fanastic features and [with hosting] has great domain capabilities.
The hosting is great too. There are only a few problems:
1. Control panel is a bit slow - and gets annoying to use
2. username choices are wierd - they are like: u0193583
3. not manyt features if not hosting.
amazing. There are fanastic features and [with hosting] has great domain capabilities.
The hosting is great too. There are only a few problems:
1. Control panel is a bit slow - and gets annoying to use
2. username choices are wierd - they are like: u0193583
3. not manyt features if not hosting.
Not bad for permanent domains
1and1.com is good if you are planning to develop a name and will not be moving or selling it. In that usage, they've been pretty good. They don't have free push to another member, so a lot of domainers want to avoid this. Also a member has to own a domain at 1and1.com before they will have an account.
1and1.com is good if you are planning to develop a name and will not be moving or selling it. In that usage, they've been pretty good. They don't have free push to another member, so a lot of domainers want to avoid this. Also a member has to own a domain at 1and1.com before they will have an account.
Review
I would seriously suggest staying away from this company especially if you wish to host a site.
I was originally hosted by this company, I had 2 accounts with them I was late in paying 1 of them yet they shut off both even tho 1 had a few months left on the contract. They then told me to move the accounts even AFTER they had payment (which they kept). I tried obtaining a backup of the database (I had no access so had to use customer support) they kept saying they would send it (I did receive a partial backup but far from complete) After 3-4 months of going back and forward I was finally told that all backups are only kept for something like a month I think it was so I had no chance of getting it back so I basically lost the site even tho it was paid up due to the incompetence of their support staff.
This company are no good dealing with the normal user and should have stayed with what they knew and that was renting out server space to other companies.
I would seriously suggest staying away from this company especially if you wish to host a site.
I was originally hosted by this company, I had 2 accounts with them I was late in paying 1 of them yet they shut off both even tho 1 had a few months left on the contract. They then told me to move the accounts even AFTER they had payment (which they kept). I tried obtaining a backup of the database (I had no access so had to use customer support) they kept saying they would send it (I did receive a partial backup but far from complete) After 3-4 months of going back and forward I was finally told that all backups are only kept for something like a month I think it was so I had no chance of getting it back so I basically lost the site even tho it was paid up due to the incompetence of their support staff.
This company are no good dealing with the normal user and should have stayed with what they knew and that was renting out server space to other companies.
- Impact
- 2
The Worst
The worst I have ever used. Even if you transfer a domain away from them you still have to delete the domain from their system which they will only do after they have received a signed fax or they will still bill you for it. Interface is difficult to use if you have many domains. Dont be tempted by the price, you get what you pay for!
The worst I have ever used. Even if you transfer a domain away from them you still have to delete the domain from their system which they will only do after they have received a signed fax or they will still bill you for it. Interface is difficult to use if you have many domains. Dont be tempted by the price, you get what you pay for!
- Impact
- 67
Review
everything about this registrar is a nightmare.....
everything about this registrar is a nightmare.....
Worst Customer Service Ever
Like somebody said, the only good part is the pricing. The customer service is horrible. I had a problem deleting a domain name name from a package(it wouldnt let me do it)..so I emailed them, got basically an automated reply, I then called and the women told me it would just be easier if I emailed them. So I kept trying..and after having to wait 4 days in between for a response, by that time the next billing period had hit and they bill me for another 3 months. Crazy.
If you want the domain there forever, and will NEVER need any customer service..then yeah, go for it.
Like somebody said, the only good part is the pricing. The customer service is horrible. I had a problem deleting a domain name name from a package(it wouldnt let me do it)..so I emailed them, got basically an automated reply, I then called and the women told me it would just be easier if I emailed them. So I kept trying..and after having to wait 4 days in between for a response, by that time the next billing period had hit and they bill me for another 3 months. Crazy.
If you want the domain there forever, and will NEVER need any customer service..then yeah, go for it.
Rubbish
I thought I would have made another review for these after trying to transfer a domain. It took all of 3 days for me to get in touch with someone from customer service through the phone, after hours of endless "Please Hold" messages. They didn't reply to emails or anything. Interface is REALLY poor and really hard to navigate around. I'd have to say that the best thing is the price, but as they say, you get what you pay for. In this case, poor service.
I thought I would have made another review for these after trying to transfer a domain. It took all of 3 days for me to get in touch with someone from customer service through the phone, after hours of endless "Please Hold" messages. They didn't reply to emails or anything. Interface is REALLY poor and really hard to navigate around. I'd have to say that the best thing is the price, but as they say, you get what you pay for. In this case, poor service.
Avoid Them Like The Plague
Aside from the decent price for domains, the customer service and support at 1and1 are absolutely bottom of the barrel. I recently cancelled several domains and they still insist on trying to charge me for them and threatened to freeze my account and ALL my domains with them.. very shoddy way to treat their customers. Avoid them like the plague!
Aside from the decent price for domains, the customer service and support at 1and1 are absolutely bottom of the barrel. I recently cancelled several domains and they still insist on trying to charge me for them and threatened to freeze my account and ALL my domains with them.. very shoddy way to treat their customers. Avoid them like the plague!
- Impact
- 0
I only used the uk part of oneandone and was not impressed.
Got to big to quick oneandone dont give a dam about customers takes many emails to get reply, Value for .co.uk is one of the best but....The interface is the worst ive seen need to fax them to cancel domains and as for customer service pfffffffff avoid at all costs there isnt a rating low enough.
Last edited:
- Impact
- 48
The price is not worth the major hassles at 1and1 - trust me.
First let me preface this by saying that I appreciate good a customer service department and a good call center. I used to work in one.
1and1 tech support and customer service is SUCH A JOKE! If you call you get an outsourced call center where they just read off of a script most of the time. I think they have one or two people who might actually know what they are doing and the rest of tech support are drones...they just don't get it.
Their control panel is PAINFULLY SLOW and you CAN'T BULK EDIT ANYTHING. It really seems intentional to somehow hold onto your business...i.e. prevent you from making an easy transition to another provider once you discover the price is the bait and their Terms & Conditions, Tech Support, Customer Service, and Billing departments are the trap.
Feel very sorry for me...I have enough names with 1and1 to justify a garage full of aspirin. I bought - I regret.
01/20/06 - Just in case you forgot how absolutely awful 1and1.com is here is another thread about my experiences with 1and1.com
1and1.com sucks
First let me preface this by saying that I appreciate good a customer service department and a good call center. I used to work in one.
1and1 tech support and customer service is SUCH A JOKE! If you call you get an outsourced call center where they just read off of a script most of the time. I think they have one or two people who might actually know what they are doing and the rest of tech support are drones...they just don't get it.
Their control panel is PAINFULLY SLOW and you CAN'T BULK EDIT ANYTHING. It really seems intentional to somehow hold onto your business...i.e. prevent you from making an easy transition to another provider once you discover the price is the bait and their Terms & Conditions, Tech Support, Customer Service, and Billing departments are the trap.
Feel very sorry for me...I have enough names with 1and1 to justify a garage full of aspirin. I bought - I regret.
01/20/06 - Just in case you forgot how absolutely awful 1and1.com is here is another thread about my experiences with 1and1.com
1and1.com sucks
Last edited:
- Impact
- 11
Bad
Horrible, only thing good is the price, avoid 1and1
Horrible, only thing good is the price, avoid 1and1
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