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1and1.com HATER...AAAACCCKK!

Located in Domain Registrar Reviews, started by movingconcierge, Jan 20, 2006

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  1. movingconcierge

    movingconcierge Top Member VIP ★★★★★★★★★★

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    So before I knew anything about anything, I regged a ton of names with 1and1.com. Everytime I reg a name at 1and1.com, I think I'm putting it on my card. Well apparently this is not the case at 1and1.com.

    Nearly four months ago, 10/06/06 to be exact, I get an email from 1and1.com that my card had a problem. I looked into it and indeed there was a problem. I could only spend x per day on that particular card. So, I replied for 1and1.com to do exactly that and let me know if there was still a problem. No response. Nothing. I think all is fine and well with the world.

    Today I get a collections letter from 1and1.com for every name I have ever bought from 1and1.com! Worse, I go to check out my 1and1.com account...LOCKED! No notice, nothing. I was just in my 1and1.com account last week. No 1and1.com notifications to read, NOTHING!

    So I emailed them just now to ask WTF? I hope they respond quicker than four months. I am going to call 1and1.com at this moment too.

    Just in case another newbie is drawn in by that 1and1.com low price, don't do it kid! Run! They are evil...evil....imho
     
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  2. Morph

    Morph Top Member VIP ★★★★★★★★★★

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    Join the club, 1and1 attract newbies in some PC mags, but well, they are nothing but hell.
     
  3. End User King

    End User King Top Member VIP ★★★★★★★★★★

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    I roger that!
     
  4. movingconcierge

    movingconcierge Top Member VIP ★★★★★★★★★★

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    Spoke with (and recorded) my conversation with 1and1.com

    I cant post the audio cause Benjamin did not release it...Oh well, I have it to refer to...Here is the crux of the recorded conversation:

    --> 1and1.com said they emailed an invoice on 09/11
    --> 1and1.com did send me an email on 10/06 about my card problems
    --> I replied to thier 10/06 email, but 1and1.com says they never got it
    --> 1and1.com said they sent out a collections warning letter on 10/11 which I did not receive and they cannot reproduce it in any fashion.
    --> The collections warning letter states (according to benjamin) that I have seven days in which to pay or my account would be locked. Funny, I think I accessed my account last week? They could not produce a log of my access log either...funny
    --> Their company policy is to email requests for payment only once. After that, a collections warning email is sent 7 days following. You have 7 days in which to act. That is their only notice to you.
    --> They do not send any paper notices whatsoever.
    --> The underwhelming concern in ben's voice was palpable...

    THE BOTTOM LINE IS THAT 1AND1.COM IS AN ANTI-CONSUMER, DISORGANIZED, NON-RESPONSIVE REGISTRAR. DO NOT, UNDER ANY CIRCUMSTANCES, BUY ANYTHING FROM 1AND1.COM - YOU WILL REGRET IT! Sorry for shouting...

    <end of purge>
     
  5. fonzie_007

    fonzie_007 Top Member VIP ★★★★★★★★★★

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    Where are they located? If in the USA, write a letter to BBB (Better Business Bureau). I have heard horror stories for just about everyone who has dealt with 1and1. I hope things can get figured out. Keep us updated.
     
  6. End User King

    End User King Top Member VIP ★★★★★★★★★★

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    wut up Fonz.

    I regged all my newbie names there in Nov. I wonder if I was to attempt to sell would I have to put up with all the bs (not .net)!

    :yell:
     
  7. BurninDragon08

    BurninDragon08 Established Member ★★★★★★★★★★

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    Sounds like they are garbage. I am happy that I never have used them.
     
  8. movingconcierge

    movingconcierge Top Member VIP ★★★★★★★★★★

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    Here is my post to the bad business bureau aka rip-off report

     
  9. sunken

    sunken VIP Member VIP ★★★★★★★★★★

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    1and1 is a major pain in the butt to push or transfer or when there is a financial issue. You can sell through them, but it's a bear to get it all worked out on their side to authorize the transfer, including faxing them, etc. I've sold a couple with the help of Sedo, that has a relationship with them, but have never sold any that weren't through them.

    To me, 1and1.com seems to be only decent when you plan to do a long term domain name for yourself, not to sell it or anything. And even that, their customer service leaves a lot to be desired.

    I had a credit card issue with them when I changed cards, but did get it worked out in time to avoid my account being locked.

    So, they say now that you cannot get your domains at all? Something wrong with that. Perhaps you should report them to ICANN.
     
  10. movingconcierge

    movingconcierge Top Member VIP ★★★★★★★★★★

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    It's funny that you mention ICANN and 1and1.com

    In my last email to 1and1.com I copied ICANN and I filed a formal complaint against 1and1.com with ICANN for their improper notification and locking of my account.

    You should hear the recording of this unfeeling drone of guy on the phone...All he could say was "SIR, YOU PURCHASED 200 DOMAIN NAMES. YOU HAVE TO PAY FOR THEM." duh...I thought I already did. This is the first I heard of it you virtual burger flipper...

    I went to the PA BBB site to see if 1&1 Internet Services, Inc. was a member...guess what, they're not...

    So I got a X,XXX bill in the mail that I have to pay all at once in order to get to my domains. 1&1 Internet Services, Inc. are domain hijackers.

    I really don't like that Sedo and 1&1 Internet Services, Inc. are corporate and financial partners. I wish I had more of a presence at Sedo and they'd feel a sting when I pull my 500 names from their parking service over this. But, truth be told, they are not pulling in big bucks and Sedo will probably give the same middle finger that 1&1 Internet Services, Inc. gives their customers.

    f**k 1&1 Internet Services, Inc. and f**k sedo too.

    jesus christ...listen to me. I'm like an open wound....I need a beer to cry in to... :'(
     
  11. fonzie_007

    fonzie_007 Top Member VIP ★★★★★★★★★★

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    Talk with a lawyer, threaten to sue IF you have grounds to do so. That might get their attention.
     
  12. End User King

    End User King Top Member VIP ★★★★★★★★★★

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    re: PokertheSeries.com

    Was the first name I regged with them. Check this thread out!

    As you can see the whole thread I have hid nothing out. But guess what I had that name stolen.

    http://namepros.com/showthread.php?t=144791&highlight=pokertheseries.com

    Dear Calvin,

    Thank you for your purchase! This message is to inform you that your
    order has
    been received and will be processed shortly.

    Your account is being processed for $8.85. You will receive an account
    setup confirmation within the next 24 hours with instructions on how to
    access your account. If you have any questions regarding this invoice,
    please feel free to contact us at [email protected]. We appreciate your
    business and look forward to a great relationship!

    Thank You,

    The iPower Team


    ORDER SUMMARY
    -------------


    Domain Registration........... $2.95
    pokertheseries.com
    Domain Registration........... $2.95
    pokertheseries.net
    Domain Registration........... $2.95
    pokertheseries.org
    Sales Date.............. 2005/12/02 10:59:18

    Total Price............. $8.85
    Card Type............... vi

    Business Name............
    First Name.............. Calvin
    Last Name............... Washington
    Street Address.......... 427 Miles Jackson Road
    City.................... Palmyra
    State................... VA
    Zip Code................ 22963
    Country................. US
    Phone Number............ 434-589-4529
    Fax......................
    Email Address........... [email protected]


    Yeah they got me good. Took my money and said sianara! :td:

    Funny thing is it was was a good domain
     
  13. movingconcierge

    movingconcierge Top Member VIP ★★★★★★★★★★

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    Well, Calvin take that $8.85 you lost and multiply it by literally 200...then you'll get where I'm at...
     
  14. fonzie_007

    fonzie_007 Top Member VIP ★★★★★★★★★★

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    If you have cause and you sue, I guarantee that will get their attention. Sounds like there may be a basis for a class action lawsuit against them. You may want to post a thread for asking if other people who have been screwed by 1and1 have an interest in going after them.
     
  15. holeinone

    holeinone Established Member ★★★★★★★★★★

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    Instead of paying for the domains one by one...You are paying for all of them at one go...Also didn't you notice when the purchases didn't show up in your CC statement...
     
  16. movingconcierge

    movingconcierge Top Member VIP ★★★★★★★★★★

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    all in one go...every other registrar I have ever purchased from dings your card with each purchase. Not these geniuses...they have if figured out you see...they bill you once per month. It works out better that way?


    I'm not the one who deals with the CC bills in my household. I do take some responsibility for not TRIPLE checking that I spoonfed 1and1.com their money. But nearly four months to notify me...nay, to have a collections agency broadside me...F them. I hate those assclowns

    Here's a fun little exercise if you want to develop a headache...just google 1and1.com. I found about a dozen or more HATERS of 1and1.com within just the first five pages.
     
  17. izmas

    izmas Established Member ★★★★★★★★★★

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    I am in the process of writing my own story (an article) of how 1and1 screwed me out of $110 dollars. I have a theory of how they use bait and switch, and a specific process to make hidden charges on your credit card because it is always stored in their system. I will be updating this thread with a link as well as starting my own thread. I am sure there are thousands of people like you who had 1and1 screw them including me. I am possibly going to file a small claims lawsuit against them, and would love to hear something about a class action lawsuit for their bad business practices. I will also be contacting my credit card company since I have no way of reversing the charges.
     
  18. smub

    smub Top Member VIP ★★★★★★★★★★

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    well i dont trust alot of companies ... my domains are at namepros, domainsite, and eNom.

    i do have accounts on godaddy and registerfly but i barely use them ... those are just to make a free push from another user :)
     
  19. denny007

    denny007 Established Member ★★★★★★★★★★

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    The cost of a domain for 1&1 is $6.25 + operating costs. They subsidize domains to get customers for another serivces. They do NOT want domainers buying hundreds/thousands of domains in bulk as customers. They will do everything possible to get rid of such customers, because you are ruining their marketing plan...
     
  20. M90

    M90 Established Member ★★★★★★★★★★

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    Add me to the 1and1 hate club.

    I lost a number of domains thanks to their crappy service and also got a Collections agency broadside as well. Thankfully, the Collections agency was a damn site more helpful than 1and1 ever were and helped me get away from them.

    Unfortunately, I lost a few decent domains because they were never transferred as per my request, and of course, my account was locked so I was unable to administer ANY domains I owned to get them the hell away from that nightmare of a company.

    I would echo the sentiments already given: DO NOT USE 1AND1 (oneandone) under ANY circumstances for ANYTHING. It is my experience and my opinion that you are only inviting a bucket load of completely unnecessary grief if you do.

    <edit>I should add I used the oneandone UK version.
     
  21. Dannoth

    Dannoth Established Member ★★★★★★★★★★

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    Well, I am never getting domains from there!
     
  22. movingconcierge

    movingconcierge Top Member VIP ★★★★★★★★★★

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    I feel SOOO sorry for the fools who get their free .infos from them...

    Just goes to show you that some folks cannot or will not learn from the mistakes of others...

    If there are any long-timers here who know and understand the trouble that 1and1.com can bring, please post. I don't want to be a broken record. I'd like to see other stories about how you were screwed by them. Remember, it's not the victim's fault.

    Just google 1and1.com and hate - or - 1and1.com and sucks - or - 1and1.com and blows...you get the picture...

    Those free .infos may be free in terms of $$ for the moment, but read about how they don't let you cancel, or how they charge you automatically, or how they require a FAX and about TWO MONTHS (according to other posters) to get out of 1and1.com...Then is it really free? Are you really that foolish?

    This is my opinion based on the reading I've done online after getting into business with 1and1.com. I have 200 domains with them and I am just sick about it.

    Do yourself a favor and RUN away from 1and1.com aka 1 & 1 Internet Serivces.
     
  23. dgridley

    dgridley Top Contributor VIP ★★★★★★★★★★

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    I can only add to what the others have said, despite the full page ads you see in all the major computer magazines, 1and1.com is most definitely to be avoided at all costs. My account with them was locked some time ago.. despite their promises to the contrary.
     
  24. weblord

    weblord Top Contributor VIP ★★★★★★★★★★

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    i was able to order some hosting from them as well a couple of weeks back but to my surprise, they don't offer their hosting services in the Philippines only U.S. and Canada i was attracted by their pricing it's so cheap little did I know they offer the same services from your posting.

    Ok thanks for saving my hard-earned money
     
  25. floatingworld

    floatingworld dawnofthefloatingworld VIP ★★★★★★★★★★

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    1+1 is the black hole of domain registrars.
     

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