I have been with 1and1(US) for a little over a year and have had no problems with them. Sure customer service can be better but with the price you pay for what you get something has to give.
Edit of original post-
1and1 sucks and should be avoided at all costs. After a year of great service they screwed me over so badly and then treated me like crap to boot.
It all started with my renewel and cancelation of my package and the domain names I got when I opened the account. After reading a lot about how they did the domain cancelations I decided to cancel all the domais I was not using (25 of the free .info they had given me) and followed their rules EXACTLY. I did the online process and then printed out and faxed them the signature sheets they required.
Well when my year was up on those domains, even though I cancelled them in September, 3 months prior to renewel, sure as the sun rises they were on my renewel invoice at $5.99 a whack. Of course I called them to protest and they told me they never recieved my faxes. That is a crock because my fax machine verifies theirs as recieving.
They then tried to tell me that I had not paid my package fees for the past 9 months even though they have my credit card on file. It's also funny it took them 9 months to mention that I was in arrears. I look at it this way, either they are trying to bilk me out of the fees, about $150, or they have very shoddy book keeping. Until I can get copies of those bills from my card company I am unable to prove them wrong.
Here is how I see it. If they tried to double bill me then I very much do not want to do business with them. If they had my card on file and just did not charge me but allowed my service to continue for almost a year then I am not sure I want to do business with someone who does business like that. If they run their books that way I can only imagine how Tech support is being done.
Anyway, I know I have rambled on but I am PO'd with these people and they should be avoided at all costs. The low prices and large amount of extras are just not worth the hassle.