1and1.com

[harpo]

Reviews and information for 1and1.com

 

[HBK216]

Review

I have been a customer for almost 2 years & I have never had one issue! I unlike others realize alot of the complaints seem to come from user error yet all the bandwagon people jump in with their stupid comments. I have had over 40+ domains with them without any sort of issue. My main request is they bill immediately instead of it being delayed.

 

[NetworkTown.Net]

They are rubbish!

I would stay away from them. Takes weeks for a reply to your email and really slow....

 

[zewlie]

Review

In my experience, 1and1 offers a great price and overall good service. I've heard many complaints, but I have yet to experience any major problems. I did have one question that I sent to costumer service, and I received a confirmation immediately and a reply within 36 hours. Maybe some alternatives are better for more advanced users, but I found 1and1 perfect for my needs.

 

[engineer]

Review

Am I missing something?
I've been using them for about a year. In fairness, I don't use them for hosting, per se, but for registering and managing parked, redirected or otherwise 'simply managed' domain names.

I found the service quick & easy. One caveat is their odd domain checkout form which has a minor (albeit AMAZINGLY ANNOYING) bug. I generally check domain availability from their general (non login) site because it offers more options if the domain is not available (i.e. it'll give you similar names, alternates and check other extensions). The same feature from within the users section (after you login) doesn't do this!
When you find an available domain and try to purchase it from the general (non-login) area there is an option to 'host it with a current account' BUT THIS FEATURE NEVER WORKS. I am asked for my username/password and then I'm forwarded into my account - but no new domain or even mention of it! It's as if I just I just did a plain sign-in.

That's an annoyance BUT they still offer cheap name registration (not aftermarket, just original names...) and for simple DNS / Forwarding, it's more than sufficient...

Ben

I have been a customer for almost 2 years & I have never had one issue! I unlike others realize alot of the complaints seem to come from user error yet all the bandwagon people jump in with their stupid comments. I have had over 40+ domains with them without any sort of issue. My main request is they bill immediately instead of it being delayed.

Amen to the billing... I'm in their bad books because of their funny billing scheme. It's not only that they bill late, it's that its as if its on some random timer. I find it highly improbably that their systems are so busy as to require waiting between 7 and 31+ days to bill your payment source. My main issue is that I provide a Paypal Sourced Credit-Card (a MasterCard where 'available credit' = what you have in paypal).


Money sitting in paypal is stagnant so I like to have only as much in there as I need. I like to keep enough money in Paypal but it's impossible to gauge when 1and1 will bill and for how much. I.E. you can buy 11 domains in an 11 day period and then have them all billed on the 12th day in one bulk bill - it makes no sense (logically, programmatically - so they bill one 10 days later and the other 1 day later?!)...

 

[clevercast]

They suck in the worst way. Avoid at all cost!

 

[roadies]

Review

I use 1and1 for a lot of my domains. The price PLUS free privacy is the greatest value and feature. Their interface could use some improvement, but isn't the worst I've seen. Never really worked with their customer service, but I love how they bill me monthly as an invoice.

 

[Broker]

Review

Never again

 

[sirengirl]

Review

So far so good. Price is great. I would recommend them.

 

[jdrohn74]

I like the service - hosting is another issue though

I like there services for registering domains a lot. Their control panel is not too bad to work with until you get into the hosting side of it. Then, they could use some better interfaces..

 

[~ The 34 Year Buzz!!]

One nice fact:

I agree with the bad stuff about 1and1, but also heard rumors about trouble transferring domains away from them. I tested on two domains (more than six months old), and was able to transfer to Godday with no trouble at all (same domain owner, new company).

So for some purposes, I do trust this terrible company.

 

[movingconcierge]

1&1 Internet Service, Inc. AKA 1and1.com charges you erroneously

DO NOT USE 1AND1.COM
​

Here is my recent dealing with this suck ass company

 

[midwestone76]

The worst, ever. Cheap up front price, lots of hidden fees

Prebilled for a domain a month ahead of renewal time, when I told them I was going to transfer and to reverse the charge I was told it was not possible. They refused to allow my domain to be transferred and now say I owe them for the domain and also a $19 late fee because I disputed the domain charge with my bank. They will not unlock my account so I can transfer this domain or any of my other domains until I pay for the year of the domain I don't want with them along with the $19 late fee. I've spoke with several supervisors and they have even informed me they have sent me to collections. This seems like it has to be illegal. I'll likely end up paying the $25.00 just to get my account unlocked and get out of this bad bad nightmare. I was with directnic and godaddy before this and have never, ever had this sort of experience.

Take Action
If you've been screwed by 1and1, please file a complaint with the following organizations:

DC Area Better Business Bureau - http://www.dc.bbb.org/report.html?national=Y&compid=1040770
United States Federal Trade Commission - https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01
PA Attorney General's Office - http://www.attorneygeneral.gov/complaints.aspx?id=451
ICANN/Internic - http://reports.internic.net/cgi/registrars/problem-report.cgi

In most cases the company is listed as:
1 & 1 Internet Inc.
701 Lee Road, Ste 300
Chesterbrook, PA 19087
877-461-2631

Eventually these agencies which are geared towards consumer protection will recognize a trend and take appropriate action.

 

[SnagDomain]

what now?

So what should some of us newer folks do that made the mistake of registering a lot of names at 1and1? Periodically transfer the "keepers" to a better registrar or just deal with it and not use them for new purchases?

 

[movingconcierge]

1and1.com haters!

Please join my thread and post your 1and1.com hater story!​

 

[BMFX]

Pretty much just aviode them.

They have a very bad rep best thing to do is search the companys you buy from.

- John

 

[69kHz]

1and1 by far the best I ever dealt with.

I love these guys. I have dealt with so many hosting companies over the last 7 years, & I am so happy I found 1and1.com this spring. I have never been happier with any other host. Well, sure this is a domain registrar review, so, let's focus on that, even if they're great host, the registration process was quick & painless & extremely quick propagation.. nice competitive pricing.. fast quick transfering.. not a single complaint from me.. nothing but praise.. 1and1 will get my business for years to come


well.. ok, maybe one complaint.. damn control panel is slow..

 

[vokkerzen]

problem to transfer

i have been trying to transfer a group of names away but I am ready to have heart failure.

 

[QuickGold]

Not a good domain registar for those who want to provide free subdomain service or anything related to subdomain.
They limit your subdomain to 5
only 5

 

[floatingworld]

I love these guys. I have dealt with so many hosting companies over the last 7 years, & I am so happy I found 1and1.com this spring. I have never been happier with any other host. Well, sure this is a domain registrar review, so, let's focus on that, even if they're great host, the registration process was quick & painless & extremely quick propagation.. nice competitive pricing.. fast quick transfering.. not a single complaint from me.. nothing but praise.. 1and1 will get my business for years to come


well.. ok, maybe one complaint.. damn control panel is slow..

you must be on valium........... :ghost:

 

[klavixs]

im 50-50 with these guyswhen it comes to hosting they are great i get linux hosting 5gigs space 250 gigs bandwidth for just 17 dollars every 6 months (that ain't bad).but when it comes to domains i do go near them they suck with price ye propagation is quick but everything else is a nightmare .o and also the control panel is a bit slow and un organized.

So i a 0 stars for domains but 4 stars for hosting

my 2 cents