1and1.com

[harpo]

Reviews and information for 1and1.com

 

[brewmonkey]

I have been with 1and1(US) for a little over a year and have had no problems with them. Sure customer service can be better but with the price you pay for what you get something has to give.

Edit of original post-

1and1 sucks and should be avoided at all costs. After a year of great service they screwed me over so badly and then treated me like crap to boot.

It all started with my renewel and cancelation of my package and the domain names I got when I opened the account. After reading a lot about how they did the domain cancelations I decided to cancel all the domais I was not using (25 of the free .info they had given me) and followed their rules EXACTLY. I did the online process and then printed out and faxed them the signature sheets they required.

Well when my year was up on those domains, even though I cancelled them in September, 3 months prior to renewel, sure as the sun rises they were on my renewel invoice at $5.99 a whack. Of course I called them to protest and they told me they never recieved my faxes. That is a crock because my fax machine verifies theirs as recieving.

They then tried to tell me that I had not paid my package fees for the past 9 months even though they have my credit card on file. It's also funny it took them 9 months to mention that I was in arrears. I look at it this way, either they are trying to bilk me out of the fees, about $150, or they have very shoddy book keeping. Until I can get copies of those bills from my card company I am unable to prove them wrong.

Here is how I see it. If they tried to double bill me then I very much do not want to do business with them. If they had my card on file and just did not charge me but allowed my service to continue for almost a year then I am not sure I want to do business with someone who does business like that. If they run their books that way I can only imagine how Tech support is being done.

Anyway, I know I have rambled on but I am PO'd with these people and they should be avoided at all costs. The low prices and large amount of extras are just not worth the hassle.

 

[redz]

Review

They are Ok

 

[vokkerzen]

for low cost name they are nice, they make no money per name so do not expect anything

 

[zachary0611]

Review

1and1 has good prices, but is very difficult to transfer or push which should't be the case because they advertise on sedo. Email support is bad and phone support is a little better. Inferface is very confusing they could make things a whole lot simpler. Like another reviewer stated its probably best for someone who wants a permanent domain and doesn't plan on selling it anytime soon.

 

[a1whs.com]

No Good

Have heard so many bad things about 1and1.com so wouldnt suggest anyone to even try them out..

 

[vokkerzen]

I have not used the american version but in Germany and in most of europle they are well known

 

[dougyt]

Review

I used one and one for a domain registration and website, and paid up front for a year, they changed their prices mid year, and took down my account as unpaid. Finally got through to someone in customer care and they told me I'd need to pay the new price to stay. Lost the domain, but that may have been partly because I didn't know what I was doing.

 

[brewmonkey]

They suck

While my first review for them was glowing they have since screwed me over. You can read the edit of my previous review on this thread to see what I am talking about. I was blinded by the cheap prices and loads of features you got for that money. I found out the hard way they are one of the worst companies in the business.

 

[Sir Regalot]

I get wonderful statistics about visitors to my website. Every morning I'm like a child going to open a Christmas present when I go to open my site statistics. I understand 1and1 are not a good idea if you only want to register a name for a short time but if you have a stable portfolio of domain names they give you peace of mind knowing they will never allow a name to drop. I've had only a good experience with them so far; this contrasts with the trouble I've some registrars who charge many time more and give fewer features with your account.

 

[studio606]

I tried them out with one domain. Very good price considering private registration is included in the base price. Control panel is ok. From what I've heard, and the lack of clear instructions on their site, this is probably not the place to go for frequent traders of domains. It's much better, as others have said, for those holding on to their names.

 

[marisolblue]

I have used for just 1 name. For 5.99 you are OK. I would never use them for anything important

 

[kemjika11]

good service

i didn't know there were these many 1and1 haters, but from my experience(i bought 24 domains through them), they have served me well, and i have had no problems with them so far.

 

[heinlein99]

Well add my name to the list of people having trouble with their customer service. I have dozens of domains with them - I fell for the pricing - and bought hosting for one of the domains last week. Well, I can't ftp into the domain so I can't do anything with it, and talking to some mumbling young man on the customer service line yesterday, and an email today, have gotten absolutely no response. Also, what's really odd is that when they bill for the hosting, they don't attach the domain name to the package AT ALL, so you kind of have to keep track in your head about which hosting listing goes with which domain. Ridiculous!

 

[marisolblue]

I think they are losing money on each sale.

 

[movingconcierge]

As if you needed another reason to hate 1and1.com

1and1.com sucks

 

[pattyp]

Run and hide

I was lured by the glossy ads in the magazines. Do yourself a favor go with a real registrar not a high volume whore

 

[marisolblue]

Confusing

I am trying to transfer a .name away. I am clueless how do get the code from these clowns

 

[gingeman]

appalling

Good cheap prices and hosting. Everything else rubbish, particularly the pathetically simplified user interface. All their own website building packages are a complete waste of time (a lot of time!) The customer service is the worst I've ever encountered. I've yet to speak to any of their support staff who I feel have ever been near a computer or finished primary school.

 

[kev]

Never ever reg a domain with them.

By far the worst registrar i have used

 

[mentally]

Horrible

They are the worst registrar EVER! they robbed my $8 also. Stay away from them.. horrible horrible service.