- Impact
- 44
Hello. I currently have a dedicated server company which is greatly mis-treating me. I try to help my customers, but if they don't do their job, I am unable to do mine. I currently am with a company that offers full 100% 24/7 managed servers. My first server with them was excellent. Great support/ect.
Soon after I got my second server and cancelled the first server after transfering, I was spending well over $180 with them. Their support started to slow down and it took over 10 hours for response, all they said that its fixed. Well it wasn't. They have lied and just said it was my isp. I asked many people and they said they coundn't see it either. I used proxy and could'nt see it. It was obviosly down. Our uptime is about 90% which is very sad. They have scammed me if I am correct. They are not replying via im/ticket center or email. Poor support. And recently I found out that there is only 1 person working for the company running multiple servers and has a lot of "vacations". He is off 90% of the time.
Any suggestions what should I do. I can sue them since uptime has dropped. And installation of CentOS was a corrupt version which messed up many things. At the moment I am paying $70/hour for 2 techs to fix the server when I'm paying this company $50/mo extra to fix minor problems when they say no they just add something to there tos to say we wont fix that problem.
Any suggestions?
Soon after I got my second server and cancelled the first server after transfering, I was spending well over $180 with them. Their support started to slow down and it took over 10 hours for response, all they said that its fixed. Well it wasn't. They have lied and just said it was my isp. I asked many people and they said they coundn't see it either. I used proxy and could'nt see it. It was obviosly down. Our uptime is about 90% which is very sad. They have scammed me if I am correct. They are not replying via im/ticket center or email. Poor support. And recently I found out that there is only 1 person working for the company running multiple servers and has a lot of "vacations". He is off 90% of the time.
Any suggestions what should I do. I can sue them since uptime has dropped. And installation of CentOS was a corrupt version which messed up many things. At the moment I am paying $70/hour for 2 techs to fix the server when I'm paying this company $50/mo extra to fix minor problems when they say no they just add something to there tos to say we wont fix that problem.
Any suggestions?
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