I hate to reply and leave a bad review, but I have not had any information or updates other than "escalation" regarding my issue.
I won a sedo auction and transferred in a .us name using an auth code. No problems there. The 5 day transfer period went by and the whois information updated to Spaceship and my info, no problems. It's been about 48 hours since the domain was transferred to Spaceship and I have gotten no updates or help from the live chat, a ticket with no updates, and no other information. The domain is still listed as "pending release" from the previous registrar on their Transfer Manager.
I am super upset, because I've otherwise been having a good experience with Spaceship. This is a 3L .us that I got at a Sedo auction, and I'm definitely getting upset that I don't have any control over it. I would caution anyone doing a sedo purchase to shy away from transferring to Spaceship given the issue and the lack of resolution.
@enetwork