Spaceship.com registrar thread.

[dirk]

I just tried Spaceship.com. They're a NameCheap brand and launched their beta. I think they rightfully deserve a thread on NP to discuss our experiences with their new registrar.

Remember, it's still in beta so do expect some glitches, work to be done... Would be cool in someone from NC would care to chip in @tamar

 

[Influencer]

Because after years of having the cheapest prices among all companies, they have gained millions of customers and gained the most part of the market share by now.

Add it to spending millions in marketing ads during last years, (some quite sexy!) and there you have it.

Now their customer base is the average people. Many people out there just know Godaddy as a registrar, or they just believe in them more than in others, because when people see a TV ad, that's like passing the "trust" step.
Once they know you and once they trust you, you can put whatever price on it.

Knowledgeable people can search for other options and choose the best. But the average Joe doesn't have time for that, and just register a domain where they have seen a TV sexy ad with a sexy chick with a green hat.

I got it. You're thinking that the tens of millions of account holders on Godaddy are mostly idiots and ignorant, right? LoL

And you think you and the experts here like SpaceShip are smarter than Godaddy? I'll give you another thought, Namecheap is also a long-standing company. And money doesn't lie, the company reaps huge profits and market share, you can't call them idiots and failures.

Based on all criteria, the remaining companies are inferior to Godaddy in every aspect. That's why even though Godaddy raises prices dramatically, customers still don't leave, not because they're stupid and have too much money. Because what they really need is not CHEAP PRICE.

You can defend the position of companies like Namecheap. But from a financial and business perspective. Numbers don't lie. And using the reasons for starting early to explain your weakness sounds ridiculous. Google, Facebook, ChatGPT they are all latecomers, remember that.

 

[enetwork]

So can you explain to me how Godaddy even after the highest increase in the market, they still explode and lead in terms of market share growth rate, visit duration, and customer retention time? always at the top among domain name registration companies.
Namecheap was born not too long after Godaddy. But have they ever been Godaddy's competitors?
Although they always pursue the cheapest price strategy. And currently on the market today, there are many companies with much cheaper registration prices than Godaddy. Why hasn't there been an explosion in the customer market share of those companies? While Godaddy, with its high prices and not-so-great service, still has high growth indicators? I don't think Godaddy is imprisoning customers and not letting them move, even their number of customers is always increasing sharply.

Give me a more convincing explanation? If you think Godaddy has relied entirely on the discount strategy?

Thanks for the business advice. Godaddy started out with an 80 million dollar budget while I started Namecheap with a negative balance on my parent's credit card that I borrowed while working support on my own 24/7 the first few years. Quite the difference. In any case, we're set to do around 330 million dollars in revenue for 2023 with close to 20% year over year growth(higher than GD). Not too bad I guess for a "failing" and "bankrupt" company. FYI, we also have millions of customers.

Lastly we are entirely self funded with zero outside investment and remain a privately owned company. That being said we can make business decisions in favor of our customers rather than stock holders or because we are chasing quarterly numbers to pump up our stock value.

Regarding our business strategy it's about bringing value to our customers. We've done ok with that in the past and we'll continue to follow that path, thank you.

 

[dirk]

Lot of bla bla bla...

I mean... C'mon on. Like or hate namecheap. They are kicking ass and one of the better registrars around. Their growth and numbers are impressive in this very competitive business.

Laughable.

Anyway, @enetwork , did you start NC? If so, well done. Very impressive.

 

[GoKaizen]

The UI/UX are confusing and could be streamlined a bit.

Spaceship has decent pricing though so I guess I'll continue to use them.

 

[varyemez]

Be carefully when you are working with this company. They can close your account and they can delete your domains in 1 hour. I used their namepros coupon and they suspend my account.

Edit they unlocked my account now.

They definitely do not allow a second account for your customers or yourself. Be carefully. Never use coupons they can take all your domains. I don't think I will work with this company anymore.

 

[Samer]

Why Spaceship is not in afternic, Sedo networks?

 

[NameGroove]

Spaceship ended their $7.98 transfers... they are now at $9.66. Although they currently offer a code for $8.17 transfers (SPSCOMTR). We will see how long that code stays active.

 

[henry93]

Hi,

Any update regarding SEDO MLS integration/support with Spaceship? Possible?

 

[ran_doank]

Hi,

Any update regarding SEDO MLS integration/support with Spaceship? Possible?

I think they will focus with afternic first.

 

[karmaco]

Spaceship ended their $7.98 transfers... they are now at $9.66. Although they currently offer a code for $8.17 transfers (SPSCOMTR). We will see how long that code stays active.

Yeah not even a warning that it was ending. It was all very abrupt I think on May 1.

 

[henry93]

I think they will focus with afternic first.

So, this is the reason why my 100+ domains from Spaceship are not appearing in GD and other domain registrar? (unless a .net or .org extension is used) Because they do not support/integrate with Sedo & Afternic network?

 

[phaethon]

So, this is the reason why my 100+ domains from Spaceship are not appearing in GD and other domain registrar? (unless a .net or .org extension is used) Because they do not support/integrate with Sedo & Afternic network?

What do you mean? I have just sold two names on Afternic that were on Spaceship.

 

[henry93]

What do you mean? I have just sold two names on Afternic that were on Spaceship.

I am unable to find my domain when I search it on GoDaddy domain search. While at few other domain registrars it's there.

Also, I can't find Spaceship on the Sedo MLS list.

Obviously, domains are 60 days+ older.

I am able to find my domains at GoDaddy domain search only when I type the complete domain with tld extension. (E.g. searching *stayslim* - not appearing. add .net then I can find it with premium tag).

 

[ran_doank]

So, this is the reason why my 100+ domains from Spaceship are not appearing in GD and other domain registrar? (unless a .net or .org extension is used) Because they do not support/integrate with Sedo & Afternic network?

Afternic FT integration still on their (upcoming) roadmap

 

[silentg]

Just found out they don't support .ca domain transfers. It doesn't make sense why they advertise promo code and transfer rates on their site.

 

[marm]

I hate to reply and leave a bad review, but I have not had any information or updates other than "escalation" regarding my issue.

I won a sedo auction and transferred in a .us name using an auth code. No problems there. The 5 day transfer period went by and the whois information updated to Spaceship and my info, no problems. It's been about 48 hours since the domain was transferred to Spaceship and I have gotten no updates or help from the live chat, a ticket with no updates, and no other information. The domain is still listed as "pending release" from the previous registrar on their Transfer Manager.

I am super upset, because I've otherwise been having a good experience with Spaceship. This is a 3L .us that I got at a Sedo auction, and I'm definitely getting upset that I don't have any control over it. I would caution anyone doing a sedo purchase to shy away from transferring to Spaceship given the issue and the lack of resolution.

@enetwork

 

[Edward Marukhian]

I hate to reply and leave a bad review, but I have not had any information or updates other than "escalation" regarding my issue.

I won a sedo auction and transferred in a .us name using an auth code. No problems there. The 5 day transfer period went by and the whois information updated to Spaceship and my info, no problems. It's been about 48 hours since the domain was transferred to Spaceship and I have gotten no updates or help from the live chat, a ticket with no updates, and no other information. The domain is still listed as "pending release" from the previous registrar on their Transfer Manager.

I am super upset, because I've otherwise been having a good experience with Spaceship. This is a 3L .us that I got at a Sedo auction, and I'm definitely getting upset that I don't have any control over it. I would caution anyone doing a sedo purchase to shy away from transferring to Spaceship given the issue and the lack of resolution.

@enetwork

Hello! We are really sorry for the experience you had with your domain transfer to Spaceship. The matter should be fixed and the domain should be present in your account. Also, our Customer Support team should have contacted you with the compensation offer.

 

[Marina Savina]

Just found out they don't support .ca domain transfers. It doesn't make sense why they advertise promo code and transfer rates on their site.

Indeed we do not support .ca transfers at the moment, however it's soon to be enabled, it's next in line for implementation for our team. We disabled coupon and I have passed the pricing update to the team.

 

[NameGroove]

I mis-spelled a .ai registration minutes ago and would like to request a refund. Does Spaceship provide refunds?

 

[Samer]

“If you choose based on regular prices (excluding special offers or coupons), Spaceship is considered the most economical option, especially for renewal prices. If you base your decision on domaining features, Dynadot and NameSilo are the only registrars that support Afternic Fast Transfer + Sedo MLS.“

Source: 2 mo old Reddit thread. (No reddit links)

This is the only thing keeping Spaceship from being a top 3 Registrar for me. Add Sedo MLS and Afternic fast transfer.