Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!
Without knowing the domain I can only speak in general terms but if a sold domain is sold again at a different marketplace, that second sale would be cancelled.
So, starting later next week, the answer is "yes".
Hi there,
I created an account at Sav.com on January 2nd. With a momentary mistake, I put four domains for sale without a minimum price.
All 4 are valuable domains, and I even rejected the Euros 2000 offer for one in recent weeks.
I realized my mistake within minutes and wrote to Sav. There were no offers yet. I said that I don't want to sell my domains on sav.com without a reserve price.
After two days, Hassan from sav.com replied that it was too late and said can not remove. I wrote over and over but got rude and bullying feedback.
Yes, I made a mistake, but I tried to solve it in minutes as soon as I realized it.
sav.com did not want a solution in any way, like an opportunist waiting for people to make mistakes. Like a thief waiting to extort with a gun.
What do you think should I do against their rude and bully attitude.
Thank you.
Best.
Hi there,
I created an account at Sav.com on January 2nd. With a momentary mistake, I put four domains for sale without a minimum price.
All 4 are valuable domains, and I even rejected the Euros 2000 offer for one in recent weeks.
I realized my mistake within minutes and wrote to Sav. There were no offers yet. I said that I don't want to sell my domains on sav.com without a reserve price.
After two days, Hassan from sav.com replied that it was too late and said can not remove. I wrote over and over but got rude and bullying feedback.
Yes, I made a mistake, but I tried to solve it in minutes as soon as I realized it.
sav.com did not want a solution in any way, like an opportunist waiting for people to make mistakes. Like a thief waiting to extort with a gun.
What do you think should I do against their rude and bully attitude.
Thank you.
Best.
I had issues with Hassan too in email
then someone else took over and ok.
I guess we should remember sav is not one person ..but I admit their support like their ui is quite weak.
let's be honest everyone who goes there it's for the few small savings on few tlds ... but I doubt they will hold the prices long ..what then... a mass exodus I guess
as for yer issue... well when I make error on gd auctions and list my 1k name for 10$. I go to listings and click delete listing.. are u saying sav doesnt offr something similar and once u list yer stuck for life... well maybe we shouldn't be surprised since their ui lacks 99% BASIC features...
if this is true and yer stuck in this way then maybe extreme solution is to temporarily push the names to trusted np member. I'd say transfer out but since u just opened accnt and brought them in I guess u cant transfer out..so if u do push logic says it will cancel auctions..
juat an idea off top of head. maybe there are others.
o yea..just brainstormed this..and I guess as even more extreme case where push wont solve it.. u email trusted np member ask them to buy the name... pay some fees j guess... but hey that still beats losing 100k name for 10k... if no one who should help u (sav) does not want to help ya
like they say extreme situations.. extreme solutions
I hope we solve the problem with Sav.com and no need to extreme solutions
yea
well I just read yer other thread on this
u really should have said yer names not on sav
either way.. I posted there
all the best
ciao
Agreed.
Since @Nick R has seemingly shifted away from responding to support tickets, I dread contacting Sav support. Slow responses. Nonsense verifications. Hardly knowledgeable. It really gives the impression that they did a virtual helpdesk hire, opposed to writing a support SOP, and properly developing/training a dedicated support staff/system.
After my first year as a Sav customer, my impression of Sav is:
Pro: Great Philosophies and an industry best practice standard setter regards to pricing.
(For example: Sav = $0 fee to renew during day 30-40, unlike Dynadot which charges $10, or Epik which charges $90)
Con: Elementary email support, Slow at deploying promised upgrades I've been waiting over a year for sort by feature, I don't care if this feature comes out tomorrow, there is no way it should have taken over a year to add this.
Perhaps it would have been better if Sav had slapped a beta notice in front of their logo until they worked through the kinks. You know, to be more upfront at what their customers were/are getting into. Frankly, if it wasn't for @Nick R, I wouldn't have must trust in Sav. As I trust Nick and Anthos more than I trust Sav, which says more about the seeming instability of a bareboned registrar absent of proper documentation (policy/procedure/fees) and/or competently trained support.
A customer should never question if the CTO/CEO are just winging the whole operation on the fly, because frankly, that's how it feels.
I had no idea epik charges 90 for renew past 30 days. amazing. even dyna 10 is a slap on face and clear cut profit scheme no matter how they try to justify it luckily there is still gd..namesilo..and few more that charge 0. actually 0 charge still seems the norm. all the more cause for those who do not follow it to feel shamed
For you to retrieve a domain from a redemption period requires a fee to cover our costs and our payment to Verisign, totaling $300.
For what I saw they always ask for the last 4 digit of your card for any issue and yes it always take 2 days in average for a replySav.com might not be too innocent when it comes to predatory pricing.
I had tried to renew a domain that was expired (but still in my control panel) when it was about 44/45 days expired. Then checkout completed for other domains in my cart, but was unsuccessful for this 44/45 day expired domain.
I responded to the email stating the renewal was unsuccessful on Dec 31.
Hassan responded on Jan 4 to ask for my last 4... why?
I respond an hour later.
Hassan responds 12 hours later to tell me the fee is $300, then suggested I try to renew it via the domain setting page. Almost as if he was unaware of my failed renewal attempt that I was responding to.
I suggested he ask his boss for better training, and that I would direct any future support requests directly to @Nick R. This might be the frustration speaking, but I'm tired of pulling teeth and hair with Sav email customer support and should the negative feedback continue from other members,
it might be best for all namePros sav customers to simply direct message @Nick R on namePros their support requests in a pseudo strike of Sav's poorly trained/equipped customer service. Which would leave @Nick R with two options.... Either
(1) Stop responding to namePros support direct messages if it becomes excessive. Or...
(2) Sav will dedicate the time to establishing proper/written protocols, procedures, fee's, and all other handy material than any registrar customer and customer support agent should be equipped with.
@Nick R / Antohos -- leaving your customers in the dark with bare bone functionality, minimal docuentation, and a poorly trained or equipped customer support team is NOT COOL. Such instability does not help with instilling trust to a newly branded registrar.
Sav.com might not be too innocent when it comes to predatory pricing.
I had tried to renew a domain that was expired (but still in my control panel) when it was about 44/45 days expired. Then checkout completed for other domains in my cart, but was unsuccessful for this 44/45 day expired domain.
I responded to the email stating the renewal was unsuccessful on Dec 31.
Hassan responded on Jan 4 to ask for my last 4... why?
I respond an hour later.
Hassan responds 12 hours later to tell me the fee is $300, then suggested I try to renew it via the domain setting page. Almost as if he was unaware of my failed renewal attempt that I was responding to.
I suggested he ask his boss for better training, and that I would direct any future support requests directly to @Nick R. This might be the frustration speaking, but I'm tired of pulling teeth and hair with Sav email customer support and should the negative feedback continue from other members,
it might be best for all namePros sav customers to simply direct message @Nick R on namePros their support requests in a pseudo strike of Sav's poorly trained/equipped customer service. Which would leave @Nick R with two options.... Either
(1) Stop responding to namePros support direct messages if it becomes excessive. Or...
(2) Sav will dedicate the time to establishing proper/written protocols, procedures, fee's, and all other handy material than any registrar customer and customer support agent should be equipped with.
@Nick R / Antohos -- leaving your customers in the dark with bare bone functionality, minimal docuentation, and a poorly trained or equipped customer support team is NOT COOL. Such instability does not help with instilling trust to a newly branded registrar.
I'm no way defending them, i always ask something using the last email i receive from them with the card's number already in the reply and they still ask me too . The last time i asked them to change all the nameserver ( no bulk option ) 3 days waiting, card numbers and another two days to complete the task. Asked to change the nameserver again after three months using the previous conversation and was asked again lolI get that.
But Is it necessary when you respond with the email that was used to register the domain? More so, when you respond to a failed receipt ticket.
There have been cases when I responded to an email where Sav had initially included the last 4 of my CC, and support still asked for it. It's not the greatest security protocol, and IMO it acts more of a barrier adding to the already slow support.
Secondly, if it's a generic answer, then there shouldn't be any need for such verification. Support should reply that it is $X or $0 to renew during expired day X - XX (whatever XX may be) Then generically, domains expired past XX, require a $300 fee. Providing a link to a sav.com policy/fee's page to confirm what support told me also seems necessary for establishing trust to a newly branded registrar. If I would like to proceed with processing the renewal, then I can understand why they would need to verify my last 4.
Lastly, $300 for a restore? Isn't this the fee that Verisign had temporarily waved for registrars earlier this year because of the pandemic? I understand that if Sav was charged something by Verisign, then Sav shouldn't have to bear the burden of that fee, but $300 seems like some serious profiting off of a customers mishaps*. *Mishaps that may or may not have occurred had sav.com took 10 minutes to include a sort by code for easier domain management.