Well they've lost me as a customer, even before my experiment with SAV is over. BTW SAV won another domain today. SAV have won 3 out of 4 so far. So the trend is clear. So there are two domains left on my trial
@DirkS, which drop in the next drop.
I don't have a problem with them asking for my PIN number, which is designed for this purpose. But I have a big problem asking for my email of my account, written in an email from that same email account which I correspond with them almost daily. That is too much to bear, writing that almost every day. It's not supports fault. They are just follow orders. They've gone from requesting expedited transfer, to requesting my PIN number (which I have no problem with) to requesting my PIN number AND my email address written down in the same email I'm sending to them. Just to expedite a transfer. Which used to take minutes, but now takes days (along with the 2 days they've added to the transfer process). They could just look at the email address and compare that with the email address on file instead of asking me to write the same email address down in the email address I'm writing from. And then just ask me if it doesn't match the email on file. It's probably less work for them.