Dear Mohd,
Why did not you ask for refund one month ago? Earlier we faced with credit card fraud from Malaysia and will investigate. We will also notify SWREG. It seems strange you asked for refund after one month.
This is a fake complaint to use the service for free. The results were sent
in time. It was a real manual appraisal and you know about it.
We have your order on file. You have agreed with our user agreement in which
we stated that we did not provide refunds for this service. It's late to
cancel. We have already paid independent experts for appraisal of your name
and we cannot cancel this transaction. They will be sent to you seen. Our
company does not earn money on appraisals. We pay all the money to experts
and provide this service to satisfy demands of our domain sellers.
We are for seven years in this business and have many happy customers. Here
is the one of letters our customers send us regularly:
===================================
"----- Original Message -----
From: Phillip Cochran
Subject: Re: appraisal
All I can say is wow. You guys are a hard working bunch. I very much
appriciate the time and effort you and your team put in.
Keep up the great work. Me and my partner phillip plan to use your service
quite a bit in the coming years.
Thanks again,
Phillip"
"----- -----
===================================
The customers appreciate our fast service and customer support.
If someone does not accept our appraisal please email us his address and we
will contact him/her.
However, if you are not satisfied with our service, we can offer you
listing of your appraised domains in the premium showcase for free. We
will also provide you with free escrow. We list all domains until they are
sold.We will help you to sell your domains and you'll see that we are a
legitimate company with reliable business model. Satisfaction of our
customers is very important for us.
Sincerely,
Sara Almudhaf
Customer Support
----- Original Message -----
From: Mohd Fadhuli Olie
To:
[email protected]
Sent: Tuesday, June 22, 2010 11:17 AM
Subject: Refund
Hello there,I'm from namepros.com.
I want you to refund my money for the domain appraisal i pay to you. The amount of refund is $80, please make the refund.
Here the link that you give me.
Appraisal Certificate
Please answer my email fast. If you not do so, i will report your activity to SWREG about your scam, and your
violation to his user agreement. If i do so, then you will never have a business more. So think carefully.