Hello NamePros community! We are creating a single thread where we can share announcements in, talk about product updates, people can ask questions and host a great discussion on all things domains!
@alcy
In general right now, most tickets are being picked up within 1 business day it not the same day. We are closed for Memorial Day on Monday so there may be a bit of a delay getting to tickets early next week though.
Hi @Nick R
I also reached out to support and some ABIGAIL just copy pasted a canned message.
Aishwin
The domain was successfully captured by SAV and subsequently put up for auction. The backorder I applied was not transferred to the auction
Even weirder, as you can see in the screenshot below, two different users were able to bid the same amount at the same time.
If the auction had ended at this very point, who would have won the domain name?
Would you split the domain traffic in two so that one visitor goes to one owner's site and the other visitor to the other owner's site?
@alcy - Please reach out to our support team for any clarification needed. It sounds like an email was sent to you by mistake and we are just asking you to disregard but, they can clarify.
@aishwin - A Gateway Rejection means that our Fraud Detection blocked your transactions. Here is why, and what to do about it: https://help.sav.com/kb/en/article/resolving-payment-issues
You can also request a review of your account to bypass this in the future by doing this: https://help.sav.com/kb/en/article/requesting-to-bypass-fraud-detection-gateway-rejection
@darb - Let me take a look at the ticket, get the actual domains, pull the logs and see what is going on. Please DM me your ticket number.
What do you mean by this?
If a domain has multiple backorders, it goes to auction. The first one to backorder usually is the only bid that gets transferred. And you will need to go and put in a Bid higher than the minimum. That is how it works with SAV
That is because bidder d_a had a Max Proxy of 250 and a_h also happened to bid 250. In this case d_a will win unless a_h put another higher bid.
now sav ..lot of features are not working
1:register a domain after checkout domain is not coming in the a.c, but money is debited
2:if u win an auction domain is not being transferred, but money is being debited
3: some time auction payments don't go thru
4:transfer is not going thru even though it says processing
When will you allow us to use the marketplace earning to register more domains?
Is it too difficult to introduce? Namecheap Dynadot always allow that.
Why dont you?!
5: nameservers won't update. tried several times, yet won't update away from ns1.sav.com.
@Avijit Roy - Please reach out to [email protected] and they can help you with this. Give them a day or so to take a look then feel free to DM me the ticket number of you still have questions after that.