1and1.com HATER...AAAACCCKK!

I made the mistake of registering many domains with 1and1 early on. The biggest issue I have is that you can't push domains to other member's accounts. This really cuts down on sales - especially those cheap sales for $5-$10 just prior to expiration.

So, I'm in the process of transferring the domains I want to keep out of 1and1. I have to report my first test transfer (of a .com and .net) went very smoothly. I transferred the domains to domainsite and had no problems. I think the problems will come when I try any other extensions - because they will require an authorization code. Anyway, I'll probably try that in a couple of months. At least I know my .com and .nets are safe.

This thread never dies... Hopefully the newbs take heed and avert someo of the same problems.

fonzie_007 said:

This thread never dies... Hopefully the newbs take heed and avert someo of the same problems.

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It would, also, be nice if someone from 1and1 read this, took heed and initiated some changes and commenced w/ mending the companie's evil ways. It's alot more pleasurable to praise a company and to lay accollades and kudos on them than it is to bash them. But, when given no choice, it's healthier to vent and let out some steam than it is to hold it all in and let the wounds fester. IMHO

Another good point to make is that, although I was the OP, many relatively new people are the ones who are mostly keeping this thread alive...It serves a purpose. It's like an alonon meeting...

The 13th Step: Grant me the wisdom to stay clear of bad registrars. :notme:

eeek thats bad but the web hosting looks real nice, not a good idea?

its bizarre that you can go blue in the face giving detailed breakdowns of what is going on and still some take the free crack offered up by the 1+1 dealers even though they are dressed up in clown outfits. The latest offering is apparently free .infos. Flies into the web.

Well here we go again.

Another month, and another bill for 10 domains that I transfered out of 1and1 in December !!!!

This is getting beyond stupid. How can a registrar bill you for a domain that hasnt been in your account for 4 months. I explained everything in my email to them, and what they reply back to me is the complete opposite of what I am asking.

This company is beyond belief. They seem to take whatever money they can from customers, and then bullsh*t you for days, delaying refunding your money.

All i can say, as so many others have done before, Avoid 1and1 like the Plague. They will suck your wallet dry, and act like complete idiots when you try and contact them.

Alex

So my guess is that it is best not to leave credit card info with any registrar (if possible) because there is always a likelihood that you get some unexpected charge to your account.
BTW It's not only 1&1 that does not refresh the accounts for moved/expired domains, others registrars have the same issue

I've now read evey posting in this forum about 1and1. If I hadn't already registered a few domains through them, I would have heeded the warnings here and avoided them.

However, since I already own names through them, and since there seems to be some emotional contradictions or disagreements in certain areas of 1and1's service and/or procedures, I will run a test for myself to see what's what. My next move is to attempt a domain transfer out of 1and1. To do this, I will follow fluoride's method (which seems normal). I'll report back what happens.

So far, here are my observations:

For my domain purchases, I received an invoice of charges at the end of the month I registered them. They were then charged to my card at the beginning of the next month. This billing process, while different from most registrars, was accurate and detailed. So far, I have detected no extraneous charges, but I do not have any domains up for renewal of TFR'd out, either.

Although I would rather be billed individually at the reg time, this monthly biilling actually helped me in a weird way: It drew my full attention to the amount I was spending on domains. While it's easy and painless to buy one domain at a time and have the six or seven bucks deducted, it's a whole new ballgame to get hit with a balloon amount of hundreds of dollars at once. I slowed my buying, usually frivolous, immediately.

The tech support is sometimes helpful on small, easy issues, but overall it is not very good. All the tech support I've talked to are not native English speakers (they sounded Eastern European), and this caused some difficulties. A few questions took too long to get answers, and the rep sometimes was impatient. Some of my questions simply got a "No" or "We don't currently offer this service" e-mail replies. Some were not resolved at all.

The control panel is good in some ways, but inadequate in others. It definitely needs a bulk-change feature for DNS and such. There should be a cost-free way to move domains between "packages" and other 1and1 accounts. There are some more shortcomings, but it takes too long to describe them.

They were easy to tfr a domain into, and provided detailed, current e-mail about the status of the imported/transferring domain.

I'll now try a domain transer out and to empty a package and close it out. I'll accurately report my findings in what I hope is a neutral, informative manner.

Hope it will help.

here's some real tests for you:
try to stop a domain being renewed within 1 week of domain expiry, within 2 weeks of domain expiry.
try to stop your credit card being charged if you request domain cancellation within periods mentioned above.
try to sideways push a domain to another user without getting charged.
try to transfer out or sideways push any of the 'free' 5 info names without getting charged.
why close an account? but if you have to, try to do it without having to send a fax.
try to cancel any domain AND remove it from your account without having to send a fax.
try to sell a domain to another domainer from 1+1 account and get it transferred within 7 days without any faxes, emails or telephone calls.

1+1: Total Rubbish Registrar Award 2005-2006.

Those F()(kers Locked My Account Again!!!

Without warning or reason, 1and1.com aka 1 & 1 Internet Services locked my account again. I'm all paid up. The last notice was for me to put an up to date credit card in my file. I asked them to quit harrassing me.

I just cannot believe that some idiots here defend them?!? It just astounds me...really.

Another request off to ICANN...

"1and1.com aka 1 & 1 Internet Services, Inc. has locked my account for no reason and will not answer my emails. I have no balance due and no monthly fees. My first name does not expire for more than 3 months from now.

If you search the internet, you will see this story repeated thousands of times over. I really wish that an authority would stop the piracy and extorsion of the accounts of hard working webmasters. We feel helpless and it seems that no organization cares about our plight.

Would you PLEASE, PLEASE investigate this valid claim of breach of policy and provide some accountability on the part of the registrar."

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I encourage everyone who has had a problem with 1and1.com aka 1 & 1 Internet Services, Inc. to file one of these complaints here:

ICANN 1and1.com Complaint Form

FTC Debt Collection Complaint Form

[edit]

DON'T FORGET THAT 1AND1.COM IS A MAJOR INVESTOR / BUSINESS PARTNER IN SEDO. MOVE YOUR NAMES TO NAMEDRIVE, TRAFFICZ, ETC. SELL THEM AT AFTERNIC OR TDNAM. BOYCOTT SEDO TOO! I'VE DONE IT SO CAN YOU. TAKE A STAND!

[/edit]

Further, and if you are so inclined, an email off to these news editors would help to raise the question of legitimacy of 1and1.com with these agencies:

COMPUTING:
[email protected] [PC Answers]
[email protected] [PC Advisor]
[email protected] [Custom PC]
[email protected] [Mac User]
[email protected] [Computer Buyer]
[email protected] [Computer Shopper]
[email protected] [PC Pro]
[email protected] [Net Magazine]
[email protected] [Digit Magazine]
[email protected] [PC Plus]
[email protected] [PC World]
[email protected] [Max PC]
[email protected] [Linux Format]
[email protected] [PC Format]
[email protected] [PC Magazine]
[email protected] [PC World]

GENERAL MEDIA:
[email protected] [Independent newspaper - UK]
[email protected] [Guardian newspaper - UK]
[email protected] [Independent Television Network - UK]
[email protected] [Independent Radio Network - UK]
[email protected] [Ananova on-line news]
[email protected] [Spiegel TV - Germany]
[email protected] [Spiegel magazine - Germany]

This is just getting obsurd....someone has to do something to stop these @$$holes

If anyone has any other contacts that might be able to put pressure on 1and1.com to adjust their anticonsumer behavior, please post it here.

FTC Complaint form

Here is my FTC complaint form about 1and1.com harrassing emails about money I don't owe. At the very least, I hope to have the FTC alert 1and1.com I have filed a formal complaint against them. I encourage everyone to take the 2 minutes to do the same.

First Name:
Last Name:
Age Range:
Street Address:
City:
State or Canadian Province: California
Country: UNITED STATES
Zip Code or Postal Code:
E-Mail Address:
Home Phone:
Work Phone:
Subject of Your Complaint: Debt Collection
Name of Company You Are Complaining About: 1 & 1 Internet Services, Inc. AKA 1and1.com
Street Address: 701 Lee Rd. Suite 300
City: Chesterbrook
State or Canadian Province: Pennsylvania
Country: UNITED STATES
Zip Code or Postal Code: 19087
Company Web Site: http://www[dot]1and1.com
Company E-Mail Address: [email protected]
Phone Number: (877)461-2631Ext.
How Did the Company Initially Contact You?: E-mail
How Much Did the Company Ask You to Pay?: 1248.07
How Much Did You Actually Pay the Company?: 1267.02
How Did You Pay the Company?: Personal Check
Did You File a Dispute with the Credit Bureau?: N
Did You File a Dispute with the Credit Bureau More Than 45 Days Ago?: N
First Name Christopher
Last Name: Flagg
Date Company Contacted You: 03/23/2006 (MM/DD/YYYY)
Explain Your Problem: (Please limit your complaint to 2000 characters.): (Product Name: Domain Names) I have paid in full, including a pseudo late fee that was added after I paid their bill in full. The actual notice of debt is in dispute, but I paid it in full. I continuously get harrassed by the 1and1.com billing department. My account is repeated locked for no reason. I get repeated requests to pay an unknown and / or non-existent balance.

This company has a reputation for extorsion and account hostage techniques. I did not know that until I was well vested into my account. If you "Google" "1and1 billing" "1and1 sucks" or "i hate 1and1" you will find thousands of supportive claims.

Further, I have documented some of my experiences on an online forum I participate in and have found that others in my group have had the same tactics used on them. I beleive that this company is not playing by the rules and is abusing consumers. Please investigate 1 & 1 Internet and help me put a stop to the harrassment.

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I just cannot believe that some idiots here defend them?!? It just astounds me...really.

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movingconcierge,

Just because some domainers have not suffered your misfortunes, it doesn't necessarily mean they are defending them. And even if someone does choose to defend them, who are you to call them idiots? I'm betting even those who have not had problems with 1and1 will sympathize and support you in your cause; I know I will. So aim your disrespect at 1and1, not at NP members just trying to offer an honest opinion.

In fact 1&1 expects them to beat all their competitions in domaining and hosting.

Yeah...idiot was wrong...I was pretty steamed last night finding my account locked again...

Am just glad 1&1 are HQ'd a loooooooong way from where you're at MC.

If they weren't, I suspect there'd be an APB out right now with your name on it and we'd be watching a segment about you tonite on Americas Most Wanted....

BBB Complaint Form

Please, if you have a valid complaint against 1and1.com aka 1 & 1 Internet Services, Inc. fill out this form! It only takes a few minutes and anything we can do to raise awareness of 1and1.com's shady business practices will help those that they get after us.

BBB Complaint Form

i used there uk site 1and1.co.uk hahaha wot a mistake , all was goin well until i changed hosts so i changed my namservers 4 days ago now , but there still pointing to my old host ???