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I just sent the following complaint to the Better Business Bureau
I'll post the outcome.
I had two very old accounts under the same name with 1and1 which I canceled around 6/25/14. I received a cancellation confirmation via e-mail for one account, and was assured that the cancelation had gone through via phone support for the other. I had no outstanding balance, and both accounts were in good standing throughout their life. I made it very clear that I wanted the entire accounts canceled.
On 6/29/14--conveniently right after I canceled--I received an invoice. The invoice had a $5.80 credit for the cancelation of a single domain and a $9.99 charge for the renewal of another domain, for a total bill of $4.19. I received a confirmation e-mail that the domain listed would not be renewed on 6/24/14. This invoice was automatically charged to my PayPal account by 1and1 and went without notice.
On 9/17/14, I received a charge by 1and1 to my PayPal account for $29.97, without the usual invoice. At this point, I was unable to log into either account: neither existed, and I could not recover the password (it claimed the account number did not exist). I filed a claim with PayPal. PayPal denied the claim on the basis that they do not provide assurance for non-physical goods, including services. I figured I'd let it slide and canceled the subscription in my PayPal account, which was still active, despite having canceled my account with 1and1. This prevented 1and1 from making further automatic charges for that account.
On 10/14/14, I received a charge by 1and1 to my PayPal account for $52.38, without the usual invoice. This meant that both accounts had been left active, as I had denied one of them access to make automatic PayPal charges already. I proceeded to cancel this subscription on PayPal's end as well.
I have just checked on all of the aforementioned charges, and none of them have been refunded.
In early Januaray 2015, I received a Notice of Outstanding Balance from 1and1 in the mail stating that an invoice my account (K32██████) for $29.97 on 12/16/2014 had gone unpaid. I called 1and1 and they told me that there was no record of me contacting support at all, never mind a cancelation of my account. After being forwarded to the appropriate department, the person on the phone assured me that the fees would be waived and the account would be properly terminated this time.
Today, 2/10/2015, I received a Notice of Outstanding Balance for the *very same account* (K32██████) for $14.99, invoice date 1/19/2015--well after the date I had called 1and1.
https://www.namepros.com/threads/1a...-8-months-after-repeated-cancelations.847487/
I expect ALL of the following:
* A refund for $4.19
* A refund for $29.97
* A refund for $52.38
* Voiding of all pending invoices in charges
* Termination of all accounts and any services attributed to them
* NOT to be contacted by a collection agency
* NOT to be contacted by 1and1 for any purpose other than this BBB complaint going forward
* To be removed from all marketing, mailing, and customer lists/databases
On 6/29/14--conveniently right after I canceled--I received an invoice. The invoice had a $5.80 credit for the cancelation of a single domain and a $9.99 charge for the renewal of another domain, for a total bill of $4.19. I received a confirmation e-mail that the domain listed would not be renewed on 6/24/14. This invoice was automatically charged to my PayPal account by 1and1 and went without notice.
On 9/17/14, I received a charge by 1and1 to my PayPal account for $29.97, without the usual invoice. At this point, I was unable to log into either account: neither existed, and I could not recover the password (it claimed the account number did not exist). I filed a claim with PayPal. PayPal denied the claim on the basis that they do not provide assurance for non-physical goods, including services. I figured I'd let it slide and canceled the subscription in my PayPal account, which was still active, despite having canceled my account with 1and1. This prevented 1and1 from making further automatic charges for that account.
On 10/14/14, I received a charge by 1and1 to my PayPal account for $52.38, without the usual invoice. This meant that both accounts had been left active, as I had denied one of them access to make automatic PayPal charges already. I proceeded to cancel this subscription on PayPal's end as well.
I have just checked on all of the aforementioned charges, and none of them have been refunded.
In early Januaray 2015, I received a Notice of Outstanding Balance from 1and1 in the mail stating that an invoice my account (K32██████) for $29.97 on 12/16/2014 had gone unpaid. I called 1and1 and they told me that there was no record of me contacting support at all, never mind a cancelation of my account. After being forwarded to the appropriate department, the person on the phone assured me that the fees would be waived and the account would be properly terminated this time.
Today, 2/10/2015, I received a Notice of Outstanding Balance for the *very same account* (K32██████) for $14.99, invoice date 1/19/2015--well after the date I had called 1and1.
https://www.namepros.com/threads/1a...-8-months-after-repeated-cancelations.847487/
I expect ALL of the following:
* A refund for $4.19
* A refund for $29.97
* A refund for $52.38
* Voiding of all pending invoices in charges
* Termination of all accounts and any services attributed to them
* NOT to be contacted by a collection agency
* NOT to be contacted by 1and1 for any purpose other than this BBB complaint going forward
* To be removed from all marketing, mailing, and customer lists/databases
I'll post the outcome.
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