Watch these scammers! syristech.com/kokohost.com

[AGS]

I have just been robbed to the tune of $220 so I am not in the best of moods.

Buyers please beware of these companys:

SYRIS TECHNOLOGIES
syristech.com
kokohost.com

We paid $220 48 hours ago for a dedi with them.
He said he would transfer over my sites to his dedi servers within 24 hours.
While transfering my biggest site www.getmyownarcade.com he encounted SQL errors and 2 hours later he had still not acted on them and also will not answer MSN.
He failed and 48 hours later we asked for our money back. This guy refuses to do so. This is no way to conduct a business.
His excuse was that www.getmyownarcade.com was about 5 Gigs and Paul (aka Bonzer, my partner) did not mention that. The fact is that the guy said he would do the job, and do it within 24 hours. That's the facts.

He has completely removed the server and due to PayPals stupid policys with virtual goods we will struggle to get our money back.
We learned an expensive lesson, don't let the same happen to you.

Now because I hate being ripped off I am going to hound this guy all over the internet and make his life a living hell.

Please buyers beware.
I'm still damn angry with this f**k. I hate losing money that I work hard for.
I have not finished with them by a long long way. :td:

 

[Morph]

I feel for you man.

Maybe KoKoHost would like to comment on this?

 

[KoKo-Host]

First things first. We provided his server an hour after payment. Once the server was ready we begun moving accounts etc. Over our conversation on msn he never mentioned that there was an account for 5GB. The biggest account he said they had was 1935MB. All the accounts were moved except the one for 5GB. I told them that account would take longer. If he would of provided me with accurate information, I would of told him that may take longer. So here he is flaming the company about the one account. Now everything is transferred except that one. Everything was done on our part of the deal.
Heres the fun part.
1. He needs a server fast. Says the biggest account is 1935 MB. Ok that’s fine
2. Never mentioned the 5GB account.
3. We get the Xeon running for him an a hour.
4. All accounts get moved except the one for 5GB in a 36 hour time frame.
5. The bigger one takes longer which we notified them and they said its ok just get the job done.
6. All accounts have been moved over in 48 hours. Even the 5 GB Account. But there were mysql errors on the big one. No biggie i fixed them.
7. Now here we are there angry.
Like i said our part was done. Yes there server is offline due to the paypal complaint. Any of my clients can assure you that we get the job done and we dont rip clients off.

 

[bonzer]

Lets get this straight buddy

I spoke to you on MSN about the server and you did say you had a server there set up and ready. One you had allready set up for a reseller account and I could have that one because I needed one ASAP.

You asked me my biggest account I told you 1935 MB. (correct) But You also knew I had never had any experiance with dedicated servers.
And all I did to get that figure was to look in my current WHM, And thats what it says,

Also over MSN When we spoke I was aware that you were having issues transfering data.
And we aggreed another 17 hours to be completed.
This never happened. You never answered any request for an update within these 17 hours via A support ticket/email I sent or via MSN.

I do understand the process of moving data but not 48 hours later and still not running Even my some of the smaller sites were not up and running (restored) as you put it.

We asked you to restore http://www.getmyownarcade.com because this was urgent.
There were 4 main dir's needed moving + other files.
Once you said it was completed We changed nameservers,
Then we find everything has mysql errors... /demo /forum /purchase and the affiliate
software.

We informed you over msn about this you replied and said you were onto it. .. 1 hour later not even one of them restored ... the /demo is the easiest can be done in 1 min ...

Your 36 hour time frame when we spoke on msn you said 6/8 hours ???
And we aggreed to extend by 18 hours to transfer the big account.

You do rip people off you have my $220 and have removed the server.
So to me people need to know ..

I have also read around and find other client you have had are not all that happy..

Your words when I said this to you..
Me
There are a few unhappy clients around aint there

Reply
Yup
THEN
lol

Seems to me you are not bothered and love to rip people off ...

you have also MSN name changed to
Syris Technologies- I Love It

That tells me you are a CLASS 1 SCAMMER

 

[KoKo-Host]

You asked me my biggest account I told you 1935 MB. (correct) But You also knew I had never had any experiance with dedicated servers.
And all I did to get that figure was to look in my current WHM, And thats what it says,

Ok i asked you that right....Hold on now you never mentioned that there was one for 5GB....Exactly.

ause this was urgent.
There were 4 main dir's needed moving + other files.
Once you said it was completed We changed nameservers,
Then we find everything has mysql errors... /demo /forum /purchase and the affiliate
software.

We asked you to restore http://www.getmyownarcade.com because this was urgent.
There were 4 main dir's needed moving + other files.
Once you said it was completed We changed nameservers,
Then we find everything has mysql errors... /demo /forum /purchase and the affiliate
software.
You do rip people off you have my $220 and have removed the server.
So to me people need to know ..

The server was removed do to the paypal dispute. Somthing every company would do. We run over 15 servers...Your the only complaint if we rip off our clients dont you think it will be more complaints...
Prove me wrong.

 

[bonzer]

I have proven you wrong

The facts are there

You have no argument.....

You did not complete the job requested ....

You did not reply to support
only 20 mins ago i was looking at a thread in another forum where you have not responded to someone needing support which does not suprise me.

 

[KoKo-Host]

I have proven you wrong

The facts are there

You have no argument.....

You did not complete the job requested ....

You did not reply to support
only 20 mins ago i was looking at a thread in another forum where you have not responded to someone needing support which does not suprise me.

I think i know what your talking about to. On WHT. If thats what you were talking about that was settled we were having problems with emails going to the helpdesk sales piping issue. He did not need help he needed information on our servers. That has nothing to do with support.
Best regards,
Rasheen

 

[AGS]

Right.

You said you would do a job.
You didn't do the job.
You have $220 of my money for nothing.
You are a scammer.

If I was anywhere near to where you live I would come round and knock your block off.
You are a scammer, that is the bottom line.
I hate people stealing my hard earned money off me as you have done.

 

[bonzer]

You think you know what I am talking about ??

You should know what I am talking about.

There were no issues with emails/support
Ok you say has nothing to do with support...
I wanted to know when My sites would be transfered ..
That is support is it not ...
What did you want me to do wait wait wait wait wait ?????

 

[KoKo-Host]

You think you know what I am talking about ??

You should know what I am talking about.

There were no issues with emails/support
Ok you say has nothing to do with support...
I wanted to know when My sites would be transfered ..
That is support is it not ...
What did you want me to do wait wait wait wait wait ?????

You did not reply to support
only 20 mins ago i was looking at a thread in another forum where you have not responded to someone needing support which does not suprise me.

Read that fully. Get your information straight. You talk about another client problem contacting our sales. Now you talk about you contacting us. I dont understand you guys. The above quote is irrelevant to our support that was a sales issue. At that our sales department was not even open. I love people who talk crap over an internet connection . Im done explaining my self as i already done. Good luck.

 

[AGS]

Read that fully. Get your information straight. You talk about another client problem contacting our sales. Now you talk about you contacting us. I dont understand you guys. The above quote is irrelevant to our support that was a sales issue. At that our sales department was not even open. I love people who talk crap over an internet connection . Im done explaining my self as i already done. Good luck.

Your attitude sucks guy.

We were trying to get you through MSN, you were OK at first, then you were gone for over 8 hours. Then you said you were sorting www.getmyownarcade.com but you didn't even sort it.
You said it was done but it hadn't been touched.

By that time we had had enough of your shit attitude and customer service.

You couldn't do the job in the time you promised, we gave you extra time, you still DID NOT DELIVER.
That is the bottom line.
You should not have taken the job on in hindsight.
I will make everyone aware of how you operate sir.
I will not stop until I have my money back.
You are lucky I don't live in the USA mate, I would batter the $220 out of your head.

 

[ihosty]

Seems like you should file with paypal, then report to bbb.org

 

[AGS]

Seems like you should file with paypal, then report to bbb.org

Thanks mate.

The PayPal dispute was a strange one.

We have completed our investigation of this case. No further action is required by you at this time. We have refused this claim. As stated in our User Agreement, PayPal’s Buyer Complaint Policy only applies to the delivery of goods, not to disputes about the attributes or quality of the goods received. We have noted your claim in the seller's record. The seller's account privileges will be limited if excessive complaints are received.

We'll be calling them tomorrow as we did pay for goods and this guy didn't supply.

We will be trying all means to get our money back including www.bbb.com and we have a UK legal team looking into it too.
I told this guy he picked the wrong people to rob.
He just put "lol."
He won't be laughing for much longer.




I would like to ask KoKo-Host one question:

Why are you keeping our $220 when you have not supplied us with a service we paid for?

 

[Camron]

Looking at all posts, I believe you should file a paypal dispute. Reporting to BBB would be useless as this is a very small company, and you would probaly get absolutely no where.

I wish you best of luck for your money returned and all to be settled.

Thanks.

 

[JYM]

Actually, something very similar has happened to me regarding a dedicated server. I paid $70 for my own dedicated server but then it turns out that what I got was in fact a VPS on a celeron server. I filed a paypal dispute (the seller immediately argued that he did in fact supply the "goods"), then i CALLED paypal and all they suggested was that I report it to bbb.org.

For domains, or any types of services, Paypal doesn't do ANYTHING. I even have the receipt of the server I purchased but they (Paypal) still won't do anything about it. It's been four months and I've just given up, since it's not worth my effort.

I actually called the person who received my Paypal money (I found his information through paypal) and he pretended like he didn't know anything about computers and was really scared that someone "dropped" $70 into his paypal account. After many useless phone calls, he threatened to take ME to COURT, because I was "harassing" him on the phone. If anything he was harassing me.. I was very calm and collected as I stated the facts.

I know it is hard to accept that you got robbed, but life is unfair and there are always these kinds of people out there. If these people have any morals or a conscience, they should feel GUILTY!

Here is the tos: http://www.syristech.com/tos.php

It says that accounts can only be terminated or suspended if it breaks the TOS. I did not say anything about Syris Tech (Koko host) being allowed to terminate without reason and keep the money.

Now, I understand that it takes labor to setup a server and there is usually an $xx setup fee which is nonrefundable. In the tos, it does say that the refund excludes dedicated servers and server setup fees, so this just means that the company can choose not to give you a refund. BUT THEY MUST GIVE YOU THE SERVER FOR THAT MONTH! Even if the data was not properly transferred or copied, they must either provide you with a refund (minus setup fees) OR continue to give you the server. If they removed the server because of paypal, that is ridiculous. Paypal will not do anything and everyone knows it.

Kokohost, either give him his server for however long he signed up for or give him the refund. I have been in the hosting business myself and honesty works wonders. If you give him the refund, I am sure he will not be completely satisfied but nevertheless he will most likely stop spreading bad things about your company. If the reputation of your company is of any importance to you (you must have a moral conscience for this), you will do one of the two abovementioned options.

AGS/bonzer, I think that you two are rather fortunate in the fact that you can communicate with the host. I do not see why you guys cannot come up with SOME agreement... Albeit an agreement where everyone is completely satisfied is not too likely.

Good luck, I hope the right thing is done.

 

[iNod]

I feel really bad about this. God I hate scammers. I have been scammed a few times but I never buy Dedi's from companies I can phone and yell at the people looking at my server. The way KoYo is acting I would say he defently cannot look at my server. I would suggest you try the same.

Good luck on your next one.

- Steve

 

[bonzer]

JYM Thanks for such an in deapth reply you are very correst with paypal this is why I suppose that they have so many unhappy customers and the Pa y pal su cks website.
Lets hope that the " google wallet " turns out to be big and good. I tried to join them yesterday but currently open to US only

Inod I'll take on board your suggestion thanks

 

[dc1pop]

Ive had a few issues with PayPal about virtual items and have not yet lost a claim. Strange that they wont take into account whats happened. Maybe you should link them to this thread or best give them a call.

Ive phoned them a few times and they have been understanding. On a recent dispute with PayPal they wanted me to provide documentation which i could only get if i paid for this perticular item to be looked at. The cost of the item to be looked at was in excess of £60. I phoned them and said im not providing it and i still won the case.

More recently though (weekend just gone) my card i use has been dupped and some scammers have got away with £560.00 of my hard earned cash so right now i know how you feel.

Hope the issue gets resolved and in your favor.

 

[AGS]

Thanks for your support here guys.

The guy will lose out unless he gives us our money back.

If anyone finds any more info on them like the telephone number please let me know.

Unless the guy does the right thing and refunds us the negative publicity he gets will cost him a lot more money than he owes us.
The guy has not even answered my question in my last post. :td:

 

[KoKo-Host]

He was never ripped off. If they knew how to tell how big an account was and the diffrence from 1935MB to 5000MB thats not our problem. That was the delay on our part due to false information. I came to an agreement to turn the server on like im suppose to and finish up the job and be reasonable. But there immaturity stopped me of doing that. We do not grant refunds on dedicated servers. This is derogatory and demeaning to business. Next time I advise you read the Terms of Service in full and you understand what they say and mean. Also i recommend learning how to tell from 1935MB to 5000MB and not blame the host because you did not have any knowledge of doing it.